Georgina Torres

*** ***** *** **** *** ***

Salt Lake City, Utah 84111

Cellular: 801-***-****

(acyovq@r.postjobfree.com)

SKILLS_KNOWLEDGE_ABILITIES

Reception Customer Service Scanning

Client Intake Keyboarding/Ten Key Secretarial

Call Center Excel Product Ordering

Claims Problem Solving Mail Distribution

Tax Disbursements Mortgage Servicing Report Generating

Sewing Tax Servicing Tasks

Sketch Rendering Tax Research Documents

Mail Distribution Filing Inventory

Data Entry

Education

*Fashion Institute Bachelor’s Degree, Salt Lake Community College (in progress)

*Bachelor Degree in Fine Arts (design emphasis), University of Utah. 2007

*Diploma, Highland High School. 1993

*Certificate in Loan Processing, Mortgage Bankers Association. 2008

*Certificate in Essentials of Servicing Transfers

*Certificate in Special Loan Administrations I

*Certificate in Special Loan Administrations II

*Certificate in Escrow Essentials

*Certificate in Basics of Mortgage Servicing

*Certificate in Loan Admin Essentials for Customer Service Rep

*Certificate in Skills for Loan Counselors

*Certificate in Skills Cashiering Overview

*Certificate in Insurance Servicing.

**Member of National Society of Collegiate Scholars

Fashion Institute- Fashion design student Salt Lake City, Utah 2007-2008

-Completed beginning sewing 2009

-Fashion Illustrations I & II, 2009

-Competed in Fashion Remix 2009 in October. A show based on fashion designers

Utilizing non clothing materials to create a unique and wearable outfit. I was teamed with

Arizona Title and Lismon Design Studio. We created an Egyptian queen costume named “Queen

of the Tile.

Experience

Salt Lake City, Utah 6/2013-10/2014

Select Portfolio Servicing – Tax Researcher II- Sending origination documents to mortgage insurance carriers (clients) for the purpose of filing and completing client requests.

*BPMI Processing- Borrower paid mortgage insurance, generate a work a report to ensure all

borrower payments are accurately sent to mortgage insurance clients (Genworth, PMI, RMIC,

Triad, United Guaranty, MGIC, Radian).

*Foreclosure Sale Reporting- Reporting to mortgage insurance companies the results of a

Foreclosure sale the day after it took place.

*Filing 2nd lien claims- Pulling origination documents, prior servicer payment histories, SPS

Payment histories, SPS collection notes. E-mailing clients appropriate and accurate

documentation in regards to filing a claim.

*Pushing Documents: Everyday process of pulling origination documents requested and sending

to mi carriers for the purpose of filing claims.

*Client Communications- Answer client questions in regards to loan status (example if loan is in

a bankruptcy status or if a short sale had occurred etc.).

*WAMU Reporting-Sending monthly WAMU report to Chase Bank.

*Monthly Default Reporting- Generate and send a report to all clients on a monthly basis,

on the status of the loans on the report.

*MIPBOA Task

*Check Log- Generate a daily report through Data Watches system to verify checks that have

cut the previous day; and then proceed to prepare a shipping label in preparation for the daily

mail pick-up.

*Digimail- Electronic mail system that is checked on the a daily basis, mail is than archived to loan

or distributed to appropriate person.

*Chronology Task- A daily task in which chronologies are requested by me from law offices.

Once received, the chronology doc is pushed to mi carrier for claim filing purposes.

*HUD Task- A daily task in which Origination HUD documents are requested and pulled by me for

claim filing purposes.

Tax Researcher II – Core Logic (formerly First American Tax Research) Sandy, Utah 1/10-6/13

Responsible for the conversion and payment of non-escrow loans for property tax.

-Provided research and problem resolution services.

-Making phone calls to tax collector agencies to obtain amounts for payment.

-C-Service TPS processor

- Responsible for research of C serviced loans that have balances still due on the account.

- Responsible for the source causing of the delinquent amounts and to get it paid current. Example if there is a delinquent assessment bill, I would get the amount due with penalty and pay it, then research as to who is responsible for the delinquency and charge penalty to that person etc.

Loan Servicing Representative, Taylor, Bean & Whitaker Mortgage Corp. Midvale, UT 11/07- 08/09

-Responsible for incoming mortgage-related calls from client borrowers.

-Provided research and problem resolution services.

-Handled escrow tax disbursement issues for clients.

Office Assistant, University of Utah Department of Anesthesiology. Salt Lake City, UT 5/04- 5/07

-Responsible for typical office and secretarial support for busy medical department.

-Performed scanning, data entry, reception, mail distribution and client customer service.

Data Entry/Secretary, Pain Research Center, University of Utah. Salt Lake City, UT 5/04 - 5/07

-Performed typical office support services including reception, patient intake, and customer service.

-Provided data entry of statistics for patient information and clinical trials.

-Inventoried and order supplies and distributed incoming mail.

Sewing Assistant/University of Utah,, Pioneer Memorial Theater Company, University of Utah. SLC, UT 8/03 -04/04

-Assisted with theatrical productions, striking shows, and maintaining props.

-Sewed garments, assisted with costume design and laundry.

- Classes for my particular emphasis included sewing, portfolio preparation, and costume design I & II.

-Designed costumes for the production of “The Car” in 2004 for the black box theater at the University.

-Assisted with theatrical productions, striking shows, and maintaining props.

-Sewed garments, assisted with costume design and laundry.

Data Entry Specialist, Chevron Credit Bank, N.A., Murray UT, 10/99 - 04/04

-Responsible for customer service, credit card applications and card processing.

-Received and distributed mail.

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