Desktop Support Active Directory
Resume:
Home: 713-***-****
Humble, TX 77338
Email: *******@*****.***
James L. Doomes
Summary and Qualifications
Hands on experience and training as a systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues.
Education and Technical Skills
Everest Institute Houston, TX Southern University Baton Rogue, LA
SOFTWARE: Windows XP, 7, 8, 8.1 Microsoft Office 2007/ 10, 13, 16, Skype for Business, Pro Server 2003, Office 365, Remedy, Norton Anti-Virus, McAfee Anti-Virus, Remote Desktop, NetMeeting, Dame Ware, Imaging, Lotus Notes 8.5., VPN, RAS, Blackberry activation and Air Card Setup.
HARDWARE: PC, Laptops, Apple products (Iphone, Ipads MacBooks) Android, Mother Boards, Video & Sound Cards, Monitors, CD/DVD-ROM Drives, RAM, Solid State Hard Drives, Tape Backup Drives, Optical Drives, Scanners, Printer and Printer maintenance kits
Experience
02/16 – present IBM
End User Support
Imaged PC, Laptops
Active Directory password resets
Troubling shooting hardware, networking, software and printer
Phone Support, Remote Desktop Services, Desktop Support
Lotus Notes 8.5
Mobile device setup and Troubleshooting
03/12 – 02/16 Yesprep Public School
Help Desk / Desktop Support
Imaged PC, Laptops
Office 365 support
Active Directory user setup and password resets
Troubling shooting hardware, networking, software and printer
Phone Support, Remote Desktop Services, Desktop Support
Setting up users in Exchange
Email setup (Outlook 07,10 & 13)
Mobile device setup and Troubleshooting
08/11 – 03/12 BP (CDI) Houston, TX
Team Lead Desktop Support
Imaged PC, Laptops
Active Directory user setup and password resets
Managed a group of 12 employees over two sites
Documenting hardware, software and printer issues for monthly reports
Troubling shooting hardware, networking, software and printer
Phone Support, Remote Desktop Services
Email setup (Notes 6.5.5 and Outlook 07 & 10)
06/10 – 08/11 AIG (Insight Global) Houston, TX
Desktop Support
Imaged PC
Active Directory user setup and password resets
Track and receive tickets in Remedy
Cisco IP Phone Setup
Video Conferencing
Documenting hardware, software and printer issues for monthly reports
Troubling shooting hardware, networking, software and HP printer
Phone Support, Remote Support (Dame ware)
Email setup (Notes 6.5.5 and Outlook 03 & 07)
Printer setup and maintenance
05/10 – 07/10 Comeletric (Wells Fargo project) Houston, TX
Field Tech \Desktop Support
Reimaged PC with Ghosting software
Track and receive tickets in Remedy
Installed Software and gave end user support
Logging hardware, software and printer issues
Troubling shooting hardware, software, networking and HP printer
Provide training on equipment and software
Email setup (Notes 6.0 and Outlook 03)
11/09 – 01/10 BHP Billiton Houston, TX
Migration Specialist / Deployment Specialist
Prepare computer system and peripheral equipment for usage and monitor the performance.
Microsoft XP migration, Installation of Blackberry Desktop
Troubling shooting hardware, software and printer
Complete routine preventative maintenance on equipment and report equipment malfunctions Deployment of all equipment
Installing Citrix clients software and troubling shooting issues
10/07 – 07/09 TNT Express Houston, TX
Desktop Support /Customer Service Associate
Answer up to75 + telephone calls and e-mails to assist users and support personnel
Move Migration, Password rest, equipment deployment
Assisted in setting up and managing pick-ups and deliveries
Installed Hard Disk, CPU fans and memory chips on Dell desktop.
10/06 – 10/07 OCE Business Solution Houston, TX
Assistant Supervisor /Helpdesk
Assisted in multiple Desktop Support Requests
Routine maintenance on HP and Dell equipment and deployment of all equipment
Answer 25 + telephone calls and e-mails to assist users and support personnel
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