Customer Service Management
Resume:
Justin C. Jacobs
ADDRESS:
Athens Al. 35611
*********@*******.***
OBJECTIVE:
Seeking a challenging position with an organization that will utilize previous experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement.
SUMMARY OF QUALIFICATIONS:
Thorough knowledge of forest surveying and mapping.
Knowledge of silviculture, reforestation, and wildlife habitat.
Highly skilled in storm and forest fuel assessment techniques
Profound knowledge of timber harvesting and utilization.
Exceptional knowledge of forest management policies and practices.
In-depth knowledge of fundamental concepts of Geographic Information Systems and ability to use a Global Positioning System.
Strong knowledge of forest practices as they relate to ecosystem management principles.
Profound knowledge of forest fire suppression methods and techniques.
Uncommon ability to identify different types of plants, animals and habitats.
Exceptional ability to judge tree heights and grades.
Strong ability to maintain work-related records and prepare reports.
Exceptional ability to communicate effectively.
Training/ Certification
Certified Type 1 Wild land Firefighter
CPR training
Defensive driving,
Safety training
B Class Feller
Government Vehicle Operation Certification
Firefighting Crew Training
Fire Engine Operation
Properly handle and use work tools
Wild Fire Mop Up and Prescribed Burns Training
Conduct Weather Observations using a weather kit
Certified First responder
Class A CDL
Certified Heavy Equipment Operator
EDUCATION:
Bachelor of Science in Forestry Management, December 2012
Alabama A&M University, Normal, AL
Major: Forest Management
Minor: Wildlife Biology
GPA: 3.07
Wildlife Science, August 2008 – May 2009
Auburn University, Auburn, AL
GPA: 2.5
Associates Degree in General Studies and Pre-Law, August 2005 –May 2008
John Calhoun Community College, Decatur, AL
Computer Skills: Microsoft Windows 7, Office 2010, Outlook, Internet Research, GPS
PROFESSIONAL EXPERIENCE:
Ground man – 40Hrs 10/2016-12/2016 Davey Tree Service
Support for the other crew members by controlling lowering ropes, limbs and persons from aloft,
Supplying tools for tree workers, controlling road and sidewalk traffic as needed by use of warning devices and other methods,
Cutting, chipping and loading brush and wood and proper job site cleanup.
Lyons Hr -40Hrs 6/2016-9/2016
General Labor
Assembly line worker
Pressure wash chicken houses
Farmer in Training- 40hrs1/4/2016
Bridgforth Farm, Tanner, Al.
planning finances and production to maintain farm progress against budget parameters;
practical activities, e.g. driving tractors, operating machinery, feeding livestock, spraying fields, etc;
marketing the farm's products;
buying supplies, such as fertiliser and seeds;
arranging the maintenance and repair of farm buildings, machinery and equipment;
planning activities for trainee staff, mentoring and monitoring them;
maintaining and monitoring the quality of yield, whether livestock or crops;
understanding the implications of the weather and making contingency plans;
making sure products are ready for deadlines, such as auctions and markets;
ensuring current government regulations concerning farm activities are complied with;
ensuring that farm activities comply with government regulations;
monitoring animal health and welfare, including liaising with vets;
maintaining a knowledge of pests and diseases and an understanding of how they spread and how to treat them;
applying health and safety standards across the farm estate;
protecting the environment and maintaining biodiversity;
keeping financial records up to date.
Forester- 40hrs/6/2014 to 5/2015
Alabama Forestry Commission, Talladega, AL.
Conduct presale work suck as determining sale area boundary and layout, marking, cruising to meet specific silivicultural prescription.
Write (SMR’s) stand management recommendations for landowners
Serve as the IC on a fire suppression team
Develop annual and monthly work plans
Construct fire breaks and food plots for private landowners
Actively supervise and participate in maintenance of buildings, grounds, fences, and other structures.
Receive and transmit radio and telephone messages as required.
Locate tracts and fire locations following central dispatch directions and county road map.
Supervise and instruct forest management practices.
Conduct community education programs.
Inform the general public of the Alabama Forestry Commission objectives and of the favorable influences that forests have on the state's economy.
Exercises experience in forestry, farming operations, heavy equipment operation, firefighting, pulpwood operations, heavy equipment mechanics, logging operations, welding, or other fields related.
Urban forestry assist
Forest Ranger II- 40hrs/12/2013 to 6/2014
Mississippi Forestry Commission, Quitman, Ms.
Assist in presale work suck as determining sale area boundary and layout, marking, cruising to meet specific silivicultural prescription.
Assist in locating tracts using a county road map and following central dispatch directions.
Serve as a member of the fire suppression team.
Construct fire break systems for public and private landowners.
Prepare individual fire reports and route them to the proper authorities.
Receive and transmit radio and telephone messages as required.
Actively participate in work in the maintenance of buildings, grounds, fences, and other structures.
Assist in carrying out forest management practices as instructed by supervisors.
Inform the general public of the Mississippi Forestry Commission objectives and of the favorable influences that forests have on the state's economy.
Assist in the development of annual and monthly work plans.
Participate in community education programs.
Exercises experience in forestry, farming operations, heavy equipment operation, firefighting, pulpwood operations, heavy equipment mechanics, logging operations, welding, or other fields related.
Material Handler – 40hrs/6/2013 to 10/2013
Steelcase (Lyon, Temp Agency), Athens, Al
Find materials on the shelves and wrapping them and putting them on a delivery truck, or pulling materials off the truck and putting them in the proper shelf spot
Make sure production areas are fully stocked and have the products they need to fulfill orders and move quickly
Seasonal Lawn and Garden Assistant 40hrs/4/2013 to 6/2013
Lowes, Athens, Al
Organize flower displays
Assist customers with the loading and unloading of merchandise
Pressure washing the stock and sell floor
Produce Clerk – 40hrs/1/2013 to 3/2013
Wal-mart, Madison, Al
Responsible for the proper stocking and rotation of merchandise in the produce and floral department, including trimming, watering and merchandising of products to ensure fresh, high quality offerings
Forestry Technician – 40hrs/7/2012 to 8/2012
USDA Forest Service Internship, Watersmeet, MI
Estimated volume, defects, and quality of commercial timber.
Collected, summarized, and prepared timber sales data.
Knows how to traverse harvest unit boundaries, determine road locations, and area.
Performed forest protection activities, including fire control, fire crew training, and coordination of fire detection and public education programs.
Conducted inspections and monitored water quality at logging sites to enforce water quality laws.
Patrolled park and forest areas to protect resources and prevent damage.
Enforced burning law during fire season.
Performed reforestation (forest renewal), including nursery and silviculture operations, site preparation, seeding and tree planting programs, cone collection, and tree improvement.
Selected, graded, and marked trees for removal using established silviculture prescriptions to accomplish timber objectives, provide for an operable harvest operation, and protect forest resources.
Student Trainee –40hrs/4/2012 to 7/2012
USDA Forest Service Internship, Normal, Al
Prepared and distributed pamphlets to prospective MWSI Students
Typed and filed budget documents
Conducted Forestry learning activates for local middle and high school students
Preformed follow up calls to all the Alabama A&M MWSI summer interns
Forestry Technician –40hrs/6/2011 to 8/2011
USDA Forest Service Internship, Happy Camp, CA
Performed presale activities involved with the layout of timber sale areas, designation of trees for harvest, and execution of the Forest Land Management Plan to specific sites
Responsible for presale work suck as determining sale area boundary and layout, marking, cruising to meet specific silivicultural prescription
Coordinated with off-forest district crews to accomplish forest goals in sale preparation;
Collected, summarized and prepared timber sale data
1890’s Firefighting Program Trainee – 40hrs/6/2010 to 8/2010
USDA Forest Service Internship, Nebo, NC
Completed basic instruction in wild land firefighter training in Tallahassee, Florida
Performed trail rehabilitation; inventoried equipment and supplies on the trails
Conducted water sampling of streams and fought forest fires
School of Forestry Lab Assistant–25hrs/ 1/2010 to 5/2010
Alabama A& M Work Study, Normal, AL
Worked as a taxidermist in the wildlife lab
Assisted in the reproduction of life-like three-dimensional representation of an animal for permanent display
Administrative Assistant –25hrs/1/2009 to 5/2009
Auburn University Work Study, Auburn, AL
Scheduled appointments for staff and screened incoming telephone calls
Maintained of internal and external mail and organized and filed all client records
Coordinated visitor customer service requirements with the floor staff
Customer Service Representative/ Cingular Wireless –40hrs/1/2007 to 8/2008
West Corporation, Huntsville, AL
Received and processed incoming phone calls from dedicated clients,
Validated and entered customer information into the automated system
Answered questions, resolved issues, and sold products according to company guidelines
Strived to enhance the department's relationship with customers
HONORS:
Vice President of the Wildlife Society
Vice President of the Forest Products Society
Camp Hope Volunteer
Harold Franklin Society
Pathfinders Enrichment Counselor
References
Scott Franklin, Store Manager,
256-***-**** ext. 4800
*******.*.********@*****.*****.***
Ebonee Younger, HR Business Partner
*********@*****************.***
Daryl S. Lawson, RF, CBM
*****.******@****.***,
********@***.***
T. Michael Crowell, Service Forester,
********@***.*****.**.**
Contact this candidate