Customer Service Project Manager
Resume:
Judy J. Oginski
West Chicago, IL *****
****.*******@*****.***
Profile:
Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing strong customer and employee relationships.
Customer service management expertise
Employee relations specialist
Strong problem solving ability
Order Management
Dedicated to process improvement
Unsurpassed work ethic
Experience:
7/2011 to 11/2014
Advanced Services Project Manager, Comcast Business
Responsible for managing the complete life cycle of straight-forward to moderately complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Works with moderate guidance in own area of knowledge.
7/2006 to 5/2011
Staff Specialist, Verizon Business
Responsibilities included training, reporting, and managing work flow ensuring timely processing of orders and resolution of maintenance issues for Toll Free Products. Created transition plans for workload to new groups in order to meet company’s goals and objectives. Lead for the Toll Free Customer Service Support Group.
5/1999 to 7/2006
Manager, MCI
Managed Toll Free Customer Service Support Group. Responsibilities included hiring, training, directing, and evaluating up to 12 personnel. Determined most efficient procedures and handled escalations. Ensured that service level objectives were met and quality customer service was provided.
Military Service: Topographic Surveyor – Noncommissioned Officer, US Army 1988 to 1992
Education: Lake Superior State College, Sault Ste. Marie, MI: BS Recreation Management
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