Customer Service Care

Debra Kirkland Braswell

**** ******** **

Gastonia NC 28052

Home: 980-***-****

Cell: 704-***-****

email: ********@******.***

Objective

To obtain a Dispatching position or a Customer Care position where I can provide World Class assistance. I am a person that thinks of her callers as friends rather than clients and that shows in my voice. I treat each caller as though they are the most important person at that time, I give them my undivided attention. My passion is people and providing excellent customer service.

SUMMARY OF QUALIFICATIONS

I come with over 35 years of Customer Service and Dispatch experience. I have always met or exceeded my own goals as well as the company goals set for me. I consistently receive returned surveys from my customers advising my superiors that I provided excellent service during our contact.

Work of experience

June 2009-October 2016

Steritech Charlotte NC

Customer Care Center/ Customer Care Rep.

Receive incoming calls from our clients with pest activity, process information and page out to the appropriate Service Specialist or Branch. I Handle various special projects as requested. Also take Brand Standard calls to the call center and help with their user names and passwords, help to navigate the systems they need to use to complete their reports for us, as well as get the caller to the correct support person when necessary. I also pull and process a report weekly that will send out surveys to our clients that received audits the previous week so that they can rate Steritech on the service they received.

December 2006-January 2009

Husqvarna Charlotte, NC

Consumer Support / Customer Service

Receive incoming calls from Lawn & Garden customers with repair needs or maintenance questions. Help trouble shoot problem or refer to local repair center. Take incoming calls from Lowes RTM clerks in order to help prevent returns. Enter Warranty Registration Cards. Sales, taking orders from dealers, processing orders, following up on orders, tracking shipped orders, processing credits . Tracking inventory. Ordering inventory. Answering 80-120 incoming calls per day. Due to economic cutbacks, I was laid off in January 2009.

May 1982- September 2006 Bellsouth Telecom Charlotte, NC

Maintenance Administrator

Operator, Accounts Payable

Service Technician, Customer Service Rep

Dispatching technicians clear troubles or install telephone service while providing excellent customer service. Maintaining computer records on each task. Clearing up any discrepancies in jobs. Talking to other departments within the company to provide information on jobs. Operator directory assistance and Long Distance. Accounts payable. Installing and repairing residential and business telephone lines, jacks, etc. Take incoming call in call center for new phone service, changes in existing service, moving phone service. Also explain and discuss bills with consumers and make credit adjustments as necessary.

September 1996 - March 1997 Gastonia City Police Department, Gastonia, NC

March 1997 - March 1998

Dispatcher

Dispatch city police officers on emergency and non emergency calls. Run license checks and criminal checks in DCI. Post Bolo’s and answer all incoming call for police or medical help.

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