Adminisitrative Assistant/management/ Microsoft Office

HEATHER FORKEL

**** ******* ***, ******, ** *****

Home: 518-***-**** - Cell: 518-***-**** - ************@*****.*** PROFESSIONAL SUMMARY

Adept at addressing complex issues within a fast-paced environment by utilizing innovative analytical tools. Exceptional technological and interpersonal skills with a personal resolve to outperform. Highly effective at establishing beneficial relationships with both clients and co-workers. An un-matched work ethic. Systematic and organized Zone Lead trained in database systems management using a variety of technology platforms. Systematic and organized District Field Coordinator trained in database systems management using a variety of technology platforms.

SKILLS

Advanced Excel spreadsheet functions

Word processing

Independent worker

Works well under pressure

Dedicated team player

Schedule management

Accurate and detailed

Independent worker

Dedicated team player

Schedule management

Report analysis

Critical thinking

Attention to detail

Filing and data archiving

WORK HISTORY

01/2016-011/2016 Zone Lead, North East

Spar Administrative, Inc – East Greenbush, NY

Current Direct oversight of Retail Merchandisers to ensure they are meeting client expectations Work in a team environment to ensure Zone Client coverage, assisting each other with follow up, assigning, and recruiting.

Responsible for carrying major assignments in conducting business operations for the company, which includes: setting Merchandisers up with client assignments tracking progress of Client deadlines.

Weekly scheduling of several projects.

Timely completion of work initiatives in order to meet Client expectations. Responsible for recruiting new merchandisers, which includes: Communicating client objectives to all merchandisers.

Providing job/contract opportunities to merchandisers. Negotiate and managing hourly rate cost to merchandisers within company and zone goals. Managing travel cost within company and zone goals. Responsible for providing quality assurance via live or phone audits on behalf of our clients.

Required to investigate and resolve matters of significance on behalf of management in relation to merchandiser issues that directly affect services at client locations Work closely with management and provide expert advice on field conditions that require management to make changes to internal web tools for field use. Work closely with Zone Director to ensure they have a complete understanding of all client projects.

Microsoft Office Proficiency

Time Management

Excellent Communication Skills

Microsoft Office Proficiency

Customer Service

05/2008-01/2016 District Field Coordinator

Spar Business Services – East Greenbush, NY

Support field management in all aspects of operations by acting as liaison between Field Operations and all other departments. Work with field personnel to identify and remedy inefficiencies and improve performance including training field management in areas needing improvement. Work with Client Services on project implementation including identifying and recommending recommend communication and/or reports needed by Operations to effectively manage projects.

Develop training and auditing programs to enhance Field Operations performance. Ensure Field Operations Management is properly trained on usage of all proprietary internet tools.

Support and participate in international growth opportunities. Support Dispatching activities in conjunction with NAS Call Center. Time Management

Customer Service

Excellent Communication Skills

Microsoft Office Proficiency

Monthly Reports

Advanced Clerical Knowledge

Invoice Data

Administrative Assistant

01/2000 to 10/2000 Administrative Assistant

Temporary Disability Assistance – Albany NY

Scanned documentation and entered into the database. Entered numerical data into databases in a timely and accurate manner. Organized forms, made photocopies, filed records and prepared correspondence and reports.

Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Assisted with receptionist duties, file organization and research and development. 01/1998 to 06/1998 Data Entry

NYS Taxation and Finance – Albany NY

Entered numerical data into databases in a timely and accurate manner. EDUCATION

1995 Associate of Arts: Art History

University of Albany Albany - NY

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