Customer Service Manager

Career Summary

Dedicated and focused Operations Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve operations support. I would bring a combined 18 years of experience between Healthcare Administration Management, Corporate Training, Logistics Operations Management and Inventory Management. I have a strong work ethic and am able to learn and become an asset in new work environments.

Professional Experience

Inventory Management Specialist October 2016 – January 2017 (Project Based)

Rent A Center - Plano TX

Fast Pace Environment, ability to prioritize and execute tasks in a timely manner.

Works closely with replenishment analysts and merchants

Address logistics of orders to store, assist with receiving PO’s, freight damages, overages and shortages of product

Support over 2500 stores, ensure inventory issues are addressed and store has the product they need for their parameters/customer requests.

Special orders for customer retention are resolved in a timely manner, and all options exhausted.

Daily reports maintenance, ensuring that any orders canceled by warehouse are researched and resolved.

Product quality discrepancy between the warehouse and data base are addressed immediately and action taken in operations.

Senior Operations Manager September 2012 – October 2016

Giltner – Twin Falls,ID

Managed quality communication, customer support and product representation for each account.

Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Accurately tracked all daily shipping and secured delivery appts.

Provide daily spot quotes to customers. Supervise and manage the intermodal department, to provide company with one direct contact for all intermodal needs. Provide bids by requested deadline. Some Sales Experience

Account Manager Operations August 2009 – April 2012

Mode Transportation Dallas, TX

Managed quality communication, customer support and product representation for each account.

Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Accurately tracked all daily shipping and secured delivery appts. Shipping modes: Intermodal, Over the Road - Dry Van, Reefer, Flatbed, and LTL. Provide daily spot quotes to customers.

Complete bids by the requested deadline.

Manage office and all operations including invoicing for small IBO when staff unavailable for appts/meetings/vacations etc. Some sales experience.

Front Desk Area Supervisor July 2001 – June 2009

CareNow Coppell, TX

Developed the front desk training program for both entry level and management employees

Managed team of [20+] of professionals. Reduced and controlled expenses by daily auditing monitoring assigned 10 clinics to ensure insurance procedures and collections were being followed for medical insurance, work comp, and company accounts.

Coordinated/Created monthly meeting agendas with management staff, including upper management VP's etc.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Updated patient accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy.

Managed incoming and outgoing calls for busy medical office. Standardized department filing system to increase efficiency. Increased meeting efficiency by developing meeting agendas.

Calculated Coordination of Benefits (COB). Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

Coordinated admission processes and prepared medical records and agreement packets. Handled and processed confidential patient information.

Highlights/Skills/Accomplishments

• Microsoft Office Proficiency

• Excel Spreadsheets / Pivot Tables

• Data Entry

• Works well independently

• Customer service –oriented

• Organized and attention to detail

• Works well in fast pace environments

• Created, Developed and Lead training program for corporate office

• Created and Lead corporate agendas/meetings

• Experience in leading Training courses in customer service/sales/ and logistics

Professional Courses and Certifications

Completed customer service management training/Customer Service Manager Certificate (CSMC)

Coursework in Logistics and Transportation Technology – Brooks Training School

Some College – ESS Business School

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