Sales Customer Service

Continued

STEPHEN M HERREN 717-***-****

** **** **** ******, *********, PA 17579 ********@*******.*** Management – Bid Operations, Sales Support, Strategic Pricing, Customer Service, Logistics Highly motivated, results-driven, Bid Operations, Sales Support, Strategic Pricing Manager with over 15 years’ experience developing and directing high volume service and support teams. Provided services for a large diverse product assortment and delivery requirements. A proven track record of success in business retention, acquisition and growth through bidding process, improving customer satisfaction, increasing revenue and margins, developing and maturing functional teams. Excellent communicator with strong team building skills and ability to coordinate internal and external teams to accomplish growth success in a fast paced and highly competitive environment. Core Qualifications

Bid operations management Strategic pricing analysis Customer service management

Systems integration Acquisitions integration System & Product Training

Process improvement & innovation Product development Customer Solution integrations PROFESSIONAL EXPERIENCE

SCHOOL SPECIALTY, INC., Lancaster, PA April 1996-Jan 2017 Bid Operations Manager (Corporate Consumables Division) Dec 2008 – Jan 2017 Led regional bid operations team of 12 coordinators for Educational Materials supplier. Managed Operations team, integration of activities with sales team and support teams including pricing and customer care. Was responsible for developmental assistance with and implementing sales strategic customer programs. Aligned activities to corporate strategic goals and objectives including win rates, growth and revenue targets.

Oversaw completion of 2000+ consumable bid responses generating in excess of $125 million in revenue annually.

Achieved overall win rate of 40% based on lines bid verses lines ordered.

Maintained successful multiyear retention of all major strategic customer bid awards.

Developed new customer bid strategies and responses.

Implemented customer analysis and sales projection models for acquisition and growth.

Generated production and results that exceeded team’s capabilities through planning and strategic execution.

Built strong partnership with sales teams, aligning bid activity to objectives.

Coordinated inter-organizationally with all groups – special focus on product selection, high availability, professional services teaming, customer retention and satisfaction. Facilities Manager May 2013 – Jan 2017

Managed all physical plant interior and exterior requirements, including HVAC, janitorial, contracted services, off ice equipment, document storage, product showroom, vending services, security systems and served as primary onsite contact with Landlord.

Furniture Marketing Manager (Bird in Hand Woodworks) Jan 2008- Dec 2008 Oversaw marketing of Bird in Hand Woodworks early childhood furniture lines. Provided new product design, conducted focus groups, provided product training to sales team, and brand positioning in marketplace. Restructured product mix and provided clear definition between brands and value proposition in market place.

Led brand clarity initiative.

Developed strong partnership with sales teams, providing products to meet customer’s needs.

Used SKU rationalization to improve offering and differentiate brands while meeting market goals and revenue.

STEPHEN M HERREN PAGE 2

Bid Operations Manager (Childcraft Education Corp) Oct 2005- Dec 2008 Led national bid operations team of 4 employees. Directed workflow of Operations team, providing brand specific responses for Furniture and consumables as part of larger corporate team, integration of activities with sales team and support teams including pricing and customer care. Responsible for implementing strategic customer initiatives and corporate goals and objectives including win rates, growth and revenue targets.

Oversaw completion of 300+ consumable bid responses generating in excess of $25 million in revenue annually.

Achieved Overall win rate of 35% based on lines bid verses lines ordered.

Obtained Successful multiyear retention of all major strategic customer bid awards.

Developed new customer bid strategies and responses.

Strong partnership with sales teams, aligned bid activity to objectives.

Completed integration of brand bidding operations into a corporate multi brand model.

Interacted directly withal internal departments – special focus on product selection, high availability, professional services teaming, customer retention and satisfaction. Bid Operations Lead (Childcraft Education Corp) April 1996- Oct 2005 Bid coordinator for national marketplace of Childcraft Education brand. Facilitated execution of brand specific bid responses for Furniture and Consumable bids, integration of activities with sales team and support teams including pricing and customer care. Provided developmental assistance with creation and implementation of Sales strategic customer programs. Achieved corporate strategic goals and objectives including bid win rates, growth and revenue targets.

NEW HOLLAND SUPPLY, NEW HOLLAND PA JAN 1993- APRIL 1996 CUSTOMER SALES MANAGER

Managed staff of 12 employees for agricultural wholesale distributor. Coordinated daily activities within department and related departments. Established calling patterns and areas of responsibility ensuring that customers and sales teams were covered during peak calling periods. Served as new product committee chairperson and developed new product adoption procedures.

Restructured job responsibilities, department layout and procedures.

Optimized procedures resulting in cost efficiency and time savings between care, sales and distribution.

Developed and implemented training procedures for employees including product training.

Provided pricing oversight ensuring maximum margin for maximum revenue.

Conducted site visits and ride along with sales team. EDUCATION

Commercial Art Diploma, York Academy of Arts, York PA Marketing, Advertising, Sales Management and Accounting coursework at Franklin and Marshall College. Inspirity coursework: Lean Six Sigma, Ergonomics, Harassment Prevention for Managers, Foreign Corrupt Practices Act, Code of Conduct and Listening workshops.

Contact this candidate