Customer Service Information Technology

Vincent Aiken, CPCT, CFOT,

*** ***** **** ** *********,N.C.

Contact: 704-***-**** Email acyoqt@r.postjobfree.com

OBJECTIVE

To obtain employment within the Broadband, Telecommunications and/or Information Technology Industry. I am a experienced and mature worker eager to showcase my ability to work in team environments, work with the customer and contribute toward the overall success of the company.

CERTIFICATIONS/MEMBERSHIPS:

Certified Premise Cabling Technician (CPCT)

Certified Fiber Optics Technician (CFOT)

Fiber Optic Association Member (FOA)

EXPERIENCE AND WORK SKILL OVERVIEW

•Inside and Outside plant experience

•Extensive Telephone and Structured Cabling Project Work

•Underground Cabling experience

•Capable of identifying, pulling, and labeling Cat 3,5,5e and 6 in a commercial or residential environment

•Pulling and installing cables

•Terminating jacks, patch panels, 66 and 110 blocks

•Familiar with all phases of cables and EIA/TIA standards for structured cabling

•Testing and terminating fiber

•Familiar with SC/ST and LC connectors with crimp, cleave, and splicing techniques

•Knowledge in building racks and basic set-up of Telecom closets

•Effective communications and customer service skills

•Experienced with working with a variety of customer issues, complaints and conflict resolution

QUALITIES

•Neat worker

•Works well with others to include client/customer

•Hands-on learner

•Excellent Communications Skills

Employment Overview

Outside of the Cabling Business 2011-Present

I have been working outside of the cabling business for a little while. In 2011 I took the

APSI Broadband Fiber Optic Program to get my Certification in Premise Cabling and

Fiber Optics to give me a better opportunity to get back in to the telecommunications

business.

Communication Cable 2011-2013

Perfomed closets work, cable pulling, rack installation

Responsible for installing and maintaining cat 3, 5, 6 and copper

Wiring. Panduit, Hubbell, lucent jacks and fiber optic cable

Blessed Movers 2007-2011

SHIPPING AND RECEIVING delivery of furniture in state

And out of state

Kelley Services 2004-2006

Shipping & receiving CPL 2000-2004 Manger of delivery drivers delivery to stores over NC & SC

EDUCATION:

APSI & Mike Minter Workforce Development Program 2010

Broadband Fiber Optics Program

Customer Service Specialist Course

ECPI TECHNOLOGY 2009-2010

MEDICIAL IMAGE

WEST CHARLOTTE HIGH 1990

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