Customer Service Sales

Work History

JOHN GUGLIUZZA

*** ****** *****, *********, ** 21702 (C) 410-***-**** ********@*******.*** Accomplished professional with a stellar history of managing retail operations Retail Management - Buying - Merchandising - Business Development/Sales - Client/Vendor Relations - Loss Prevention - Employee Management/Training - Strategy Dev. - Planning/Budgeting - Inventory - Quality Control - Project Management - Store Displays - New Product Introductions

Led retail store to "top five rank" for productivity and inventory loss for five consecutive years (among 53 stores). Recruited and groomed district managers who subsequently became directors. Trained ten assistants to take over as store managers. Career Summary

Experienced in all areas of retail management, from team leadership to vendor management to marketing and merchandising to project management. Created innovative strategies to optimize merchandising, achieve competitive advantage, drive revenues, cut costs, improve efficiency, and maximize client satisfaction. First-hand knowledge of store-level strategies that drive results. Understand shopper behavior and its implications on strategy, merchandising, and purchasing. Outstanding analytical, decision-making, communication, customer service, and negotiations skills. Effectively managed employees and cohesive, results-focused teams. Adept at strategy development. Store Manager 04/2014 to Current

Safeway – Reston, VA

Generated six percent sales increase on average each month. Managed over eighty staff members that service 95,000+ customers monthly. Responsible for all hiring and training of staff.

Oversee quality of goods in all departments.

Maintain inventory levels and stock conditions of store. Led store to a top five ranking in customer service with an average score of 92 percent in customer satisfaction. Warehouse Supervisor 10/2012 to 04/2014

Aldi – Frederick, MD

Managed warehouse (operational and financial functions)-$50 million annually. Ensured optimal inventory turnover and product rotation. Measured performance to drive continuous improvement. Established warehouse vision and direction. Orchestrate staff meetings to review safety topics. Ensure quality service to all stores division-wide. Optimized production activities to achieve timely shipment.

Provide leadership and training to staff of 102 across 10,000 sq. ft. warehouse. Executed purchasing/tracking procedures for products-drove substantial gains in efficiency. Led safety committee. Overhauled procedures, retrained staff to reduce incidences 77 percent. Cut operational costs 10 percent by collaborating with shift managers and managing a budget. Provide oversight to maintenance department that serviced over 53 stores within division. Managed inventory levels of over $21 million annually (over $1 million to $2 million incoming/outgoing daily). Supervised receipt of high priority shipments and ensured compliance with guidelines; achieved seamless product reception and proper lay-down.

Reduced inventory $75,000 by performing meticulous inventory checks and retraining receivers on scanning operation. Leveraged creativity for merchandising, shelf rotations, and returns. Store Manager 06/2006 to 09/2012

Aldi – Edgewood, MD

Spearheaded all aspects of store management for operation with over $1.3 million in annual revenues. Replenished inventory levels in accordance with store needs. Responsible for recruitment, management, and training and development of employees. Drove repeat business by delivering "world class" service. Drove millions of dollars in sales revenues. Aggressively fortified P & L position (profits) by training staff, improving sales techniques, and pinpointing strategic P

& L areas.

Led store to #1 position (of 53 stores) in inventory loss for five years, #1 in productivity. Generated 13 percent sales increase each year.

Managed over 25 staff members that serviced 18,000+ customers monthly. Improved store to position where it became "training store" for other stores and store managers. Trained store managers within district.

Store Manager 03/1996 to 05/2006

McDonalds – Baltimore, MD

Developed highly effective annual food and beverage marketing plan while ensuring strict adherence to established budgetary guidelines-maximized profitability. Maintained effective inventory count and ordered supplies. Ensured delivery of outstanding customer service. Trained staff on effective methods, operations, and procedures. Responsible for recruitment, management, and evaluation of staff members. Oversaw payroll and timekeeping, including documentation and legal requirements.

Managed four stores, each with over $500,000 in annual revenues ($2 million total) and over 250 employees across district.

Increased sales 10 percent to 12 percent annually. Established community program for each restaurant and hosted wide range of events to foster strong community relations and drive business growth.

Helped management achieve goals-increased sales, optimized P & L, improved community presence, world class customer service, and highly-trained staff.

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