Cynthia Dupree

*** ****** **** **. *******, TX **179 817-***-**** acyon6@r.postjobfree.com

Profile of Qualifications

MANAGEMENT CUSTOMER SERVICE PROBLEM SOLVING INTERPERSONAL VERBAL & WRITTEN COMMUNICATION ORGANIZATION ANALYSIS & STRATEGIC PLANNING COACHING PERFORMANCE MANAGEMENT COMPENSATION EMPLOYEE RELATIONS RECRUITMENT TALENT MANAGEMENT LEARNING & DEVELOPMENT POLICY AND PROCEDURES COMPLIANCE INVESTIGATIVE

Human Resources Professional

Human Resources Professional with over 14 years? experience and a strong track record of increasing the internal/ external customer experience, sales and meeting company objectives through strategic and analytical planning, strong communication and listening skills, training, development and solid partnerships with all levels of management. Expert in directing initiatives, organizing, creating, initiating and launching training curriculum, training plans, programs and processes. Experience includes legal and company policy interpretation and compliancy, claims and investigative management, employee relations, change management, hiring and termination knowledge as well as payroll, benefits, ADA and FMLA. Excellent business acumen with emphasis on eliminating company liability, reporting, coaching, performance management, talent planning, team building, and timely execution of processes, programs and initiatives. Analytical, logical with the ability to identify problems, develop and implement practical solutions to meet business needs and objectives in a fast pace environment.

Professional Synopsis

HOME DEPOT DISTRICT HUMAN RESOURCE MANAGER 2008 ? 2016

- Launched and executed process to coach, train and professionally develop an 11-store district leadership team in driving excellence in meeting business goals and strategies, customer service and the practical leverage of company core values and policies. (Resulting in consistent year-after-year improvement e.g.; a 3.9% sales increase for the 2nd half of 2016 and a 5.6 % sales increase at the close of 2015)

- Acted as first responder to aid and provide leadership to stores and district team, during labor, associate conduct, hiring, promotion and termination disputes as well as workplace injuries, ADA, FMLA, workplace violence and other associated scenarios

- Secured lasting, strong and mutually positive relationship and partnerships with store leaders, as well as individuals at the district and regional level by establishing open communication, a sense of trust, and by providing leadership, guidance and mentorship

- Lead investigations, gathered data, updated records/files, as well as developed complex spreadsheets and charts to report and track, productivity levels, performance highlights and trends as well as content regarding customer service, performance, termination, associate claims and allegations etc.

- Developed and launched a professional plan to provide support, action planning and training to increase associate engagement, leadership skills, associate relations, recognition/awards programs, etc.; resulting in the district achieving top 2 regional ranking for the September 2016 Associate Opinion Poll

- Created, launched and assisted in facilitating extensive district level and store level development programs and conferences that included ?results driven? business acumen, business skills, leadership skills, associate engagement and relations, effective written and communication skills, presentation skills for all levels of management. Programs resulted in 78% promotions among the attendees

- Introduced and initiated effective leadership talent planning and performance management processes to include review cycles, compensation and bonus increases, succession planning, motivating, developing and retaining talent in the District comprised of 11 Store Managers and 39 Assistant Store Managers

- Created process to ensure effective training programs and processes were in place yielding a #1 regional ranking for 2015 ?Best Improvement in Training Execution? and top 2 regional ranking in Q1 and Q2 2016 for ?Best in Total Training Execution?

- Lead the leadership team in successfully increasing overall associate retention rates in stores by initiating a comprehensive follow-up plan which resulted in #1 ranking in the region for retention improvement

HOME DEPOT - HUMAN RESOURCE MANAGER / PEER TRAINER 2006 ? 2008

- In charge of teaching training and developing newly hired Human Resource Managers and in charge of improving the performance of low performing Human Resource Managers through training and mentorship

- Planned, facilitated and ensured completion of orientation as well as other training and development programs and events for current team members and leaders

- Reported project goals and progress to goals with management; including details in order to assess training and performance needs

- Offered feedback, guidance and training in problem solving with a team of salaried managerial staff

- Acted as an effective intermediary between all relevant stakeholders; shared different perspectives and options to allow for sharing different perspectives and achieve smooth conflict resolution as needed

HOME DEPOT - HUMAN RESOURCES MANAGER 2002 ? 2008

- Handled clerical duties, e.g. scheduling, staffing and recruiting in an effort to meet store needs

- Maintained a filing/data trend record, purchased materials, enforced policies and performed other administrative functions as needed

- Planned, facilitated and ensured completion of orientation as well as other training and development programs and events for current team members and leaders

- Reported project goals and progress to goals with management; including details in order to assess training and performance needs

- Offered feedback, guidance and training in problem solving with a team of salaried managerial staff

- Ordered materials and supplies for projects, events, training and other activities

Education & Involvement

Bachelor of Arts, Fine Arts, University of North Texas, Denton

Member, American Legion Auxiliary

Professional Development

HR 101 AND ADVANCED HR MICROSOFT OFFICE CERTIFICATION; WORD, EXCEL, POWER POINT ADVANCED PRESENTATION SKILLS PERFORMANCE MANAGEMENT ? TRAIN THE TRAINER ADVANCED COACHING AND COUNSELING ? TRAIN THE TRAINER ADVANCED CONFLICT RESOLUTION ? TRAIN THE TRAINER SUCCESSION - TALENT PLANNING 360 SURVEYS AND NEW LEADER ASSIMILATION TRAINING TRAIN THE TRAINER CERTIFICATION WORK PLACE VIOLENCE ? TRAIN THE TRAINER

TOWN HALL FACILITATION ASSOCIATE RELATIONS 360

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