Customer Service Technical Support
Resume:
Las Vegas,NV. *****
************@*****.***
KIOSHA REYNOLDS
OBJECTIVE
Seeking to join an organization in which my skills can be improved through fulfilling and gainful experiences.
SKILLS & ABILITIES
Customer service skills, ability to communicate with clients on a professional level, computer navigation skills, Microsoft office and typing skills, ability to direct calls and take messages professionally.
EXPERIENCE
INDEPENDENT CONTRACTOR/ PRO. CLEANER, HANDYBOOK
October 2014 - October 2015
Worked as a professional cleaner in the Los Angeles California area. Handybook is a service connecting clients in need of a regular cleaning professional and independent Professional Cleaners. Each Job assignment may vary from All over standard cleaning to Deep cleaning specific areas in the client’s home. Or assisting clients with special projects like organizing and deep cleaning.
CUSTOMER SERVICE REP., FLEXTRONICS INC
March 2008 – April 2010
Provide in store support to customers concerning various electronic devices, while using customer interaction as a means of gaining customer rapport. Replacing devices and equipment in accordance with company policy. Training co-workers as needed on procedural changes as needed. Maintaining sale levels which were acceptable based on company quotas
CALL CENTER REP., SEARS-ROBUCK
September 2007 – February 2008
Assisting online customer complete purchase transactions. Process e-commerce payments in tandem with verifying shipping info. Informing customers of various product/company features such as extended warranty options. Follow-up with customers as needed by phone or e-mail.
TECHNICAL SUPPORT, MINACS INC
November 2006 – August 2007
Performing technical support services for employees and dealerships of a major automobile manufacturer. Inform dealers of proper use of computer software and equipment rather related to a malfunction or a procedural update. Documenting interaction and outcome of all contact with customers or internal personnel
EDUCATION
AMERICAN RIVER COLLEGE – SACRAMENTO, CA
GPA 3.0
Major – Behavioral and Social Science
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