J E N N I F E R B R O A D Y

P. O. Box ****** Los Angeles, CA 90045 310-***-**** acyohu@r.postjobfree.com

Solid interpersonal and negotiation skills, is highly motivated and driven to succeed. Strong technical skills, with computersand NCR machines, CALYX Point, Microsoft Word, Laser fiche, AS400, Excel, organized and efficient, is flexible and able to handle multiple tasks; proven leadership and interpersonal communication skills.

Professional Experience:

Complete-In Home Care Marina Del Rey, Ca

Caregiver 08/04/2014 to present

Assit patient with primary Lateral Sclerosis with Activity of daily living. Bathing, dressing

toileting, transferring, incontinence care, medication administration, ambulation assistance

including walking, laundry, light house keeping, transporation to doctors appointments.

Cyberdefender Los Angeles, CA

Account Manager 9/2010 to 6/2012

Worked in a call center environment answering calls from customers concerning their computer. Assist customers

with remote sessions, scheduling appointments, processing credit card payments. Answered over 250 daily, meet /

exceed sales goals, retentions, billing and collections. Responsible for selling software and technical support

services.

State of California Los Angeles, CA

In Home Care Giver 11/2004 to 11/2008

Grooming: hair care, shaving, oral and skin care, bathing/shower assistance, bathroom, beside commode, urinal,

bedpan, or adult disposable briefs. Ambulant gait belt or crutches. Feeding Tube, oxygen tank.

Funded Capital Mortgage Santa Monica, CA

Loan Officer 12/2007to 7/2008

Top notch loan officer with several years’ experience in mortgage corporations and other mortgage/home equity loans.

Priced loans and worked with several lenders to complete recording. Originating over 150 calls a day from TouchStar system. Provided refinance options, resolved conditions on loan for proper funding. Provided refinance options, resolved conditions on loans for proper funding, debt consolidation, cash out, purchases and refinances of

FHA and conventional loans.

US Century Mortgage Santa Monica, CA

Loan Officer 11/2005 – 8/2007

Originating residential equity, purchases. Met with applicants to obtain information for loan application and processes. Analyze applicants’ financial status, credit and property evaluations to determine, along with the underwriters to aid in resolving mortgage applications problems. Submit recommendations, filed 1003, 1008 for

loan processing.

Prudential Insurance Company Los Angeles, CA

Customer Service Specialists 1/1998 to 6/1998

Worked in a call center environment, with a headset processing companies, followed-up with various companies for payment. Assisting with payment collection, sent out billing statements to patients, and processed credit card payments to pay medical bills. Worked with HMO’s PPO’s, Medicare and Medi-Cal, private insurance groups.

Dr. Raj U Dugel Torrance, CA

Billing & Collections Specialists 9/1995 to 1997

Processed medical claims, 1500 for private insurance, HMO’s, PPO’s, etc. Collected on delinquentaccounts, balanced month end reports. Supervised nine employees; responded to incoming calls from patients regarding medical billing and payment issues, posting and managing accounts.

Brown Medical Group Carson, CA

Billing & Collections 1/1994 to 9/1995

Call center environment, followed up on delinquent accounts. Collecting balances on all accounts made 100-150 outgoing calls a day. Processing EOB pertaining co-payments balances, forms for billing and follow-up.

Tower Imaging Medical Group Los Angeles, CA

Billing & Collections Specialists 3/1998 to 7/1993

Processed 1500 claim forms to insurance companies for payment. Worked with HMO’s, PPO’s, Private insurance,Med-Cal, mailed statements out to customers, responsible for A/R reports for accounts 30 to 120 days past due,sending past due accounts to collection agency. Input information into database, process Medicare and medical claims.

Education:

American Career College

Vocational Nursing Program 2013-2014

Casa Loma College Hawthorne, CA

Certificate of Completion: Medical Billing & Coding 2010

Info Tech Career College Cerritos, CA

Certificate/License: Certified Nurse Assistant 2008

Real Estate Agent/Loan Officer License 2007

Superior Technical Resources Los Angeles, CA 2007

Certificate of Completion: Finger Printing & Eye Images

El Camino College Torrance, CA

General Studies

Contact this candidate