Customer Service Project Management

Roldan, Leslie C

***** ********* *** ● Lancaster, CA 93534 ● Phone: 661-***-****● E-Mail: ******.******.***@*****.*** Education

La Union School (Junior & Middle), Lima PE 2003

1s t

place Award on National & International Art Contests for 5 consecutive years Class Representative for 2 consecutive years

Lancaster High School, CA 2009

Part of AVID (Advancement Via Individual Determination) class/program Active participation on Key Club (Community Services) Treasurer of Jrock Club

Graduated as Honor Student – Class of 2009

California State University, Northridge _ 2016

Bachelor of Computer Information Technology (CIT)

Domain emphasis on Micro-biology - estimated graduation date – May 22nd GE Honors graduated

Senior Project: Creation of Online Bookstore (Database, Webserver, Website, Platform, GUI and Virtual Machine) & E-Service (Maintenance of Servers and electronic transactions) Awards

High Honors (GPA of 3.78 out of 4.00) 2010

College of Engineering and Computer Science – Dean’s list 2014 Experience

Junnyan’s Jfashion Booth 2016

retail

Was in charge of set up, register, inventory, and customer service for Junnyan, a japanese street fashion icon and leader of the Japanese Fashion Walk. The booth sold Jfashion accessories selected by Junnyan from Japanese fashion indie brands. Worked the booth alone most of the time. Tokyo Otaku Mode

Freelance translator/writer 2016

Translating work from Japanese to English for the Japanese company: Tokyo Otaku Mode. The company focuses on selling Japanese pop culture goods that range from apparel to collectibles. ACL BOOKS, Northridge CA

IT/Web Master/Web Developer/Graphic Designer 2015-2016 Project to create a web services. I was actively involved with the following:

● Setup Work Stations

● Graphic UI Design

● Web Design

● Database Management

● Creation of algorithms, programming and debugging of website’s GUI

● Web Server Management.

Game Development

IT/Graphics Designer 2015

Project to create an interactive game to help a young demographic the basics of programming. I was actively involved with the following:

● Graphics UI Design Manager

Enterprise Resource Planning (ERP) Implementation

Project Manager 2015

● Initiate Plan and Execute software implementation according to the company’s needs and budget. 2

KOKOkim (Tokyo Girls Fashion)

Retail 2014-2015

Shop girl for KOKOkim Los Angeles event booth. I worked the floor for the 4 day event held in 2014 and 2015; helped customers with question and shopping needs. Helped setup, gave out flyers, managed stock, inventory, and packaging of the goods back to Japan. Helped out with the designer’s events and producer’s needs.

WA Entertainment Connection Inc

Promoter 2015

I worked at the WA Entertainment Connection booth at Tokyo City Cup. Our booth’s objective was to spread and promote Japanese pop culture.

Bureau of Automotive Repair

Operative 2014-2016

Work as an agent to test establishments that offer smog check. AAMCO

Promoter 2014-2015

Promote AAMCO and offers.

Freelance Photo Retouch 2014-cont

Retouch of fashion photography

Freelance Illustrator 2010-cont

Illustrations for anthologies, character design, etc Music Japan + 2006

Translator/Writer

Translation work for the Spanish team as well as event reports. Additional Skillset and Certifications

● Illustrator and photography retouch

3

o Photoshop

o Illustrator

o Corel Draw

● Project Management curriculum

● Strong understanding of Microsoft Office Suite (Microsoft Word, Excel, PowerPoint, Visio, Access and Project)

● Experienced in Microsoft BI

● Proficient on Database Management Services: SQL, Oracle Clients, PHP Management, MySQL

● Google services: Google Drive, Google Slides, Google Docs, Google Sheets

● Programming languages: Java, Assembly, CSS, HTML, PHP, JavaScript, JQuery, Linux, Python, VB, VBA, SQL, Ruby, Peal, Bash, Shell, Scripts and XML

● Strong data analysis skills and Minitab

● Excellent with verbal and written communication through presentations and reports

● Trilingual: Spanish, English, and mild conversational Japanese

● Enterprise Resource Planning implementation and project management experience. o SAP and Oracle

● Proficient in Network Implementation and OS installation

● Knowledge of Joomla web services

● Excellent with Photoshop, graphic designs, and illustration software

● UI and GUI skills (HCI)

o Always thinking of the user when designing a product or coding.

● Knowledge in chemistry and micro-biology

● Experienced on supervising and project leader:

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o Distributing assignments to group members by taking in consideration their skill level o Work through others

o Managing group members’ milestones and deliverables. Help mitigate possible roadblocks o Frequent status update of project to sponsor

o Drafting technical reports

o Writing meeting minutes and keeping log reports for each presentation

● Knowledge on pitch (project) presentation

5

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