Service Customer
Resume:
MINIE ROSE URIARTE
****-* ****** **. ****** Plains Subdivision
Brgy. Sta. Monica, Novaliches Quezon City
*****.****.*******@*****.***
OBJECTIVE
To be a part of an organization that believes in the same work values I believed in, “that company’s goals and objectives can be achieved through people working together as a team”.
SPECIAL SKILLS
Ø Excellent at multi-tasking and can work with minimal supervision
Ø Excellent prioritization, coordination and organizing skills
Ø Can be trusted with confidential information and with tactful personality traits
Ø Customer-oriented
Ø Can communicate and interact well with different level of people
Ø Can work under great pressure
Ø Quick learner, internally motivated
Ø Proficient in Microsoft applications and Internet
EMPLOYMENT HISTORY
Marketing Specialist MD Juan Enterprises, Inc
September 2014-December 2015 Novaliches, Quezon City
Ø Conducting market research to find answers about consumer habits and trends
Ø Brainstorming and developing ideas for creative marketing campaigns
Ø Assisting in outbound or inbound marketing activities by demonstrating expertise in various ares like content development and optimization, advertising and events planning
Ø Plan and execute initiatives to reach the target audience through appropriate channels (social media, email)
Taxi Operator Emma Transport
April 2014-present Novaliches, Quezon City
Ø Monitors and supervises daily operations
Ø Monitors drivers’ performance to ensure quality of work
Ø Trains and counsels all drivers on proper dispatch procedures, customer courtesy and traffic laws
Ø Enforces and educates drivers on all government rules and regulations
Ø Prepares financial statements and other related documents required in operating taxi franchise
Operations Manager MINIZ Carwash & Auto Spa
January 2011 – May 2014 Karuhatan Valenzuela City
Ø Monitors and supervises daily operations
Ø Handles purchases and inventories
Ø Identifies new processes to improve quality, reduce operating costs and increase profits
Ø Responsible in new employee training including shop policies and services
Ø Prepares month-end closing, product budgets and financial statements
Ø Performs office administrative duties
Marketing Assistant/Teller2 Banco De Oro Unibank, Inc.
June 2007-October 2010 Binondo, Manila
Ø Answer clients’ inquiries and explain available bank products
Ø Interview customers in order to obtain information needed for opening accounts
Ø Maintains and update client’s information
Ø Process cash and check deposits, withdrawals, check encashment, fund transfers, remittance payments and other bank services
Ø Conduct signature verifications and post transaction adjustments to the Current and Savings Account Terminal
Ø Handle outward clearing operations and perform end of day balancing
Ø Respond to customer needs including cross selling of bank products and services
Customer Relations Officer FORD Manila
Feb 2006 – May 2007 P. Guazon St. Otis, Manila
Ø Reports directly to the Service Manager and Customer Service Manager
Ø Prepares weekly and monthly customer concerns reports
Ø Prepares weekly service sales reports
Ø Identifies and resolve customer complaints /concerns
Ø Coordinates to the service department to resolve customer concerns
Ø Promotes appointment system to the customers
Ø Calls customer for service appointments
Ø Makes after service and after sales follow-up calls
Ø Provides assistance to customers coming in for service
Ø Monitors workshop load and units received
Ø Updates and files customers data and service history
Ø Contributes to over-all dealer profitability
Ø Ensures total customer satisfaction
Service Secretary PGA CARS INC.
February 2004 Edsa, Mandaluyong City
Ø Reports directly to the Service Manager
Ø Prepares daily units received reports
Ø Updates on going jobs to the service advisors
Ø Identifies and checks parts availability
Ø Handles customer complaints
Ø Organizes and files technical and campaign reports
Customer Relations Officer FORD Quezon Avenue
Sep 2002 – Jul 2003 cor Apo St. Quezon City
Ø Identifies and resolve customer complaints /concerns
Ø Coordinates to the service department to resolve customer concerns
Ø Promotes appointment system to the customers
Ø Calls customer for service appointments
Ø Makes after service and after sales follow-up calls
Ø Provides assistance to customers coming in for service
Ø Monitors workshop load and units received
Ø Prepares weekly and monthly customer concerns reports
Ø Updates and files customers data and service history
Ø Contributes to over-all dealer profitability
Ø Ensures total customer satisfaction
EDUCATIONAL ATTAINMENT
Bachelor of Science in Business Administration Major in Marketing
University of the East, Caloocan City
SEMINARS AND TRAINING ATTENDED
Personality Development John Robert Powers
September 2006 Makati City
Quality Care FORD Balintawak
June 2003 Edsa, Quezon City
Service Advisor Training FORD Balintawak
November 2002 Edsa, Quezon City
Handling Customer Concerns FORD Balintawak
October 2002 Edsa, Quezon City
CHARACTER REFERENCE
Aldren Jeciel MD Juan Enterprises, Inc.
HR Manager 02-9308012
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