Manager Customer Service

Matthew Nahnsen

*** ***** **** ****** ********, Iowa 50544 515-***-**** **************@*****.***

Objective

I have over 25 years of management experience. Including as a Food and Beverage Manager. I have been working as a Food and Beverage manager at the Wild Rose Casino, my skills and experience include: Accounts Payable, Accounts Receivable, Cash Handling, Human Resources, Conflict Management, Invoicing, Payroll, Budgeting, Payroll Processing, And Pricing

Experience

FOOD AND BEVERAGE MANAGER WILD ROSE CASINO AND RESORT JUNE 2015 – JANUARY 2016

Opened up new casino

Hiring, training and leadership management from supervisors to crew

Budgeting, scheduling, and day to day operations

Take complaints and handle situations

Customer care, cash handling, inventory

HARDWARE MANAGER ENGQUIST LUMBER COMPANY JULY 2011-JUNE 2015

Running hardware store, purchasing products for the store and ordering for contractors

Take complaints and handle situations

Customer care, cash handling, inventory

DEPARTMENT MANAGER WAL-MART FEBUARY 2008 – JULY 2011

Ran the photo department and then the toys department

Ordering product to make sure shelves were full

Customer service

ASSISTANT DISTRICT MANAGER JASON’S DELI MAY 2003 – DECEMBER 2007

Opened up new restaurant

Hiring, training and leadership management from supervisors to crew

Human resources paperwork for all employees

Budgeting, scheduling, and day to day operations

Take complaints and handle situations

Customer care, cash handling, inventory

FOOD AND BEVERAGE MANAGER OLD CHICAGO MARCH 2001 – MARCH 2003

Opened up new casino

Hiring, training and leadership management from supervisors to crew

Budgeting, scheduling, and day to day operations

Take complaints and handle situations

Customer care, cash handling, inventory

Skills & Abilities

MANAGEMENT

Accounts Payable, Accounts Receivable, Cash handling, Cashier, Computer literate, Conflict Management, Customer Service, Employee Supervision, EXCEL, Food Preparation, Food Service, General Office, Human Resources, Invoicing, Microsoft Word, Outlook, Profit and Loss Statement, Payroll, Retail Sales, Budgeting, Computer Skills, Food Service Experience, Payroll Processing, Pricing, Problem solving, and Sales

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