Information Technology Project Management

CAREER OBJECTIVE

To obtain a position within an institution where my experience and administration expertise can be used to springboard an institution in a forward direction.

Professional experience in designing and developmenting both printed material and electronic media.

Expert proficiency in MS Windows operating system and MS Excel and MS Project and Visual Studio.

Excellent communication including verbal, writing, and presentation skills.

Substantial project management experience.

Knowledge of Adobe Creative Suite and content management programs.

Experience in managing multiple responsibilities & projects with competing priorities and deadlines.

SKILLS AND CERTIFICATIONS

Professional Scrum Master (PSM) I certification 2013.

Project Management Professional (PMP) ® July 2016.

Software Tools: SharePoint 2013, Snag-It, OneNote, WebTrends OnDemand Analytic software, MS Project, MS Visio, MS Access: Visual Studio 2008/2010.

Other Skills: Photoshop, MS Office, Adobe Creative Suite 8.0, Ektron Content Management Software (CMS, Google Apps for business, Google AdWords) LinkedIn, Facebook, Twitter.

PROFESSIONAL EXPERIENCE

CENTRAL LOAN ADMINISTRATION AND REPORTING (CENLAR) Ewing, New Jersey

Loan Counselor, Loss Mitigation 2016

Accurately research and respond to customer inquiries within standard regulatory guidelines and specified client Service level Agreements (SLA’s).

Perform research on loans to serve as support to external customers, including borrowers and 3rd party constituents.

Communicate to borrowers their options to resolve loan delinquency utilizing Black Knight Financial Services Software.

XEROX CORPORATION, Hamilton, New Jersey

Benefit Resolutions Coordinator, Xerox NJFamilycare 2015

Counseled external customers about credential verification for New Jersey Familycare government contract.

Preformed outreach to participants via written and phone contact to coordinate the receipt of HIPPA sensitive materials.

Provided critical analytical support to process HIPPA related health care application which are received via email, written submission, or phone contact.

PRINCETON THEOLOGICAL SEMINARY, Princeton, New Jersey 2000 – 2014

Web Developer, Department of Information Technology, Web Services 1997 – 1999

Negotiated contracts to acquire suitable web development software.

Worked with administration and technical staff to implement online web projects.

Lead the development of internet project business requirements, including all documentation throughout the project’s lifecycle.

Coordinated the design and layout of online data to ensure consistency and quality.

Led the development and implantation of the institution’s website standards and usability guidelines.

Managed several Web site redevelopment, including the Seminary Library, Human Resources, and intranet.

Assisted in creating departmental best practices and procedures.

Assisted in the creation of training materials, handbooks, user manuals, and quick guides.

Web Editor, Office of Communications and Publications 1999 – 2000

Collaborated with executive officers to implement new web initiatives and to identify opportunities for on-line improvements of website.

Created accurately detailed document and provided guidance for the Seminary community to assist in performing their job function to meet client, federal, state, and GSE compliance requirements.

Oversaw the writing, editing, and data layout (navigation, images, and banners) of the institution’s external web site.

Created an institution-wide system process for maintaining online data.

EDUCATIONAL TESTING SERVICE (ETS), Princeton, New Jersey 1997 – 1999

Data Analyst, ONYX CRM System Administrator, Strategic Planning, and Development, Marketing 1997– 99

Collaborated with staff and executive management to design online surveys which capture customer data for targeted market research create tailored reports using data gather through ONYX CRM software.

Communicated with technical and non technical staff to design personalized, tailored client web surveys.

Collected and analyzed data to evaluate existing and potential online markets to recognize user patterns and trends to help formulate effective marketing techniques.

Interfaced with internal clients to analyze business needs and processes and identify how they could be enhanced by web-based technologies.

International Test Administration Representative, Administration Services 1992– 96

Negotiated and acquired business contracts via extensive written and verbal communication for testing facilities in over 60 countries.

Analyzed registration volumes and trends for the implementation of new facilities.

Primary contact for U.S. Embassies, international scholarship organizations, universities, and various European educational institutions.

Contributing editor of the SAT Registration Bulletin and the SAT Supervisor's manual as well as other annual examination publications.

EDUCATION

B.A. Communications, Temple University, Philadelphia, PA.

M.S. Information Technology, LaSalle University, Philadelphia, PA.

References available upon request.

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