hospitality expert

Emma Conley-Mechtel

Customer Support/Hospitality/Clientele Advisory Expert!

Nevada, IA 50201

**.**.*****@*****.*** - 515-***-****

I am a motivated, fast learner. All criticism is good criticism! I am ALWAYS open to advice, tips, and input. I am self starter that works well alone, or as part of a team. I have great attention to detail, complete tasks at hand without error, and if something needs to be added to my daily work routine and it is brought to my attention I will implement it immediately while exceeding expectations. I'm fast paced, and willing to learn anything new. I am open to all shifts, and prefer the position of care taker, or advocate. I am just trying to give my knowledge and life experience as advice to others looking for a helping hand! Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Support Staff

Optimae Life Services - Ames, IA - June 2016 to October 2016 Full Position Title and Description: Customer Support Staff are available to the clients in their home for support and monitor the clients living environment to increase the likelihood of the clients personal safety. Duties and Responsibilities: working the overnight shift 12-8am, and sometimes the 4pm-12am shift ( very rarely working 8am-4pm) duties include but are not limited to: being available for support in multiple every day activities, cleaning the customers living environment, the legal authority to administer medications, prepping meals for customers, helping the customers develope coping skills and other skills used in every day life, counseling or guiding them through stressful or traumic events/episodes so they can succeed in their progress towards a happier and healthier life

Data Entry

Midwest Professional Staffing - Equifax - Clive, IA - April 2016 to April 2016 Responsibilities

Operated an online data entry system, was responsible for making outbound calls to companies and referrences on behalf of Wells Fargo for the clients loan approval. Handled highly sensitive customer and company information while accurately entering said information into various computer programs Accomplishments

was able to work on customer service skills, as well as, learn about data entry programs and properly use online servers for Wells Fargo while making important phone calls. Skills Used

typing, customer service, data entry, outbound calling, record keeping, handling sensitive company and client information

Cashier/Sales Associate

Caseys General Stores - Nevada, IA - January 2016 to March 2016 Responsibilities

closing duties: drawer count, store clean up, the locking and depositing of money into the safe, locking down the store, stocking and prepping multiple areas and machines for the morning manager Accomplishments

I made the store a cleaner, more enjoyable place for customers to visit. I lessened the wait time between each interaction with a customer. I also helped many customers feel satisfied with being heard and dealing with their grievances and responded in the appropriate manor. Skills Used

P.O.S systems, customer service, stock and inventory, cleaning and closing duties Overnight Cashier

Kum & Go - Ames, IA - September 2015 to October 2015 Responsibilities

Worked alone on the overnight shift. Was responsible for ensuring the store was stocked and ready for the next shift. This included taking inventory and making breakfast. Balanced the cash drawer as well as ensured company standard was kept at all times.

Accomplishments

I learned how to run the store as an overnight worker. had to juggle many tasks to make sure the customers were satisfied and that the store was ready for the next shift. Skills Used

P.O.S systems, Trendar system, customer service, stock and inventory, cleaning Housekeeper

Econolodge Hotel - Ames, IA - August 2013 to August 2015 Responsibilities

Clean guest rooms and public areas to Choice hotels standards. Kept laundry current. When working the front desk I used the Choice Advantages operating system to check guests in and out, make and cancel reservations, and worked with third party reservation websites to accommodate guests Accomplishments

I was taught how to use the choice advantages website, and how to clean according to choice hotels standards Skills Used

customer service, cleaning, and managing the front desk Bartender/Server/Hostess/Closer

Quirks Grill and Bar - Nevada, IA - January 2014 to July 2014 Responsibilities

Handled all customer relations from seating to serving, as well as preparing food and drinks. Balanced cash at end of shift, as well as keeping up on sidework and closing duties. Accomplishments

became very outgoing, learned how to serve and make drinks, made many new acquaintance's Skills Used

money counting, customer service, POS, prep food and drinks, hosted events, trained new employees Sandwich Artist, Closing Cashier

Subway - Clinton, IA - February 2013 to July 2013

Responsibilities

Responsible for prepping food for next shift while handling all customer needs that arise. Kept up on restaurant cleanliness as well as balancing the cash drawer and making cash drops in the safe. Accomplishments

handled disgruntled customers, learned how to make the perfect sub, became more outgoing and friendly Skills Used

food safety, cleanliness of quest areas and of food prep station, closing duties, counting and dropping money. Crew Member/Cashier

McDonald's - Clinton, IA - October 2011 to August 2012 Responsibilities

POS, taking money, making change, prepping food, customer service, cleaning guest areas/ play place, deliver food, work the front counter and drive thru

Accomplishments

learned about customer service, how to prep and serve food, POS training, fryer training Skills Used

customer service, food handling safety, money counting, inventory and truck stock. EDUCATION

EMT Certificate in Emergency Medical Services

DMACC - Ankeny, IA

2013 to 2014

GED in General

Lincoln Alternative High School - Clinton, IA

2009 to 2013

SKILLS

POS (5 years), Customer Service (5 years), Data Entry (2 years), Food Safety (4 years), Closing (3 years), Coping staff (2 years)

CERTIFICATIONS/LICENSES

Food Handler Certification

February 2017

Food Safety

February 2017

CPR Certification

March 2016

Medication Administration

September 2016 to Present

i may assist clients or customers in the administration of their daily medications, and monitor their diabetic care management routine (if applicable)

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