Housekeeping Supervisor

Deborah Reina Pagan Maldonado ****************@*****.*** Cell: 702-***-****

Executive Summary:

Execute Hotel Supervision with a successful record in delivering the highest level of quality customer satisfaction, service, and excellence.

Professional Experience:

Lucky Dragon Hotel & Casino

300 W Sahara Ave. Las Vegas N.V. 89102

September 21- Current

Room Attendant

Typical tasks include changing bed linens, replacing towels, general cleaning of all surfaces, and vacuuming, as well as more detailed duties for higher end establishments, such as special bed turndowns

Stocking service cart with all standard room necessities, and cleaning supplies

Safe use of cleaning chemicals and equipment is required to meet state and federal regulations

West Gate Hotel

3000 Paradise Rd. Las Vegas NV, 89109

June 2016 – October 2016

Room Attendant

Cleaning Rooms in a timely manner 15 credits

Placing in Rex any maintenance problems in Hotsos

Providing Customer Service to the Guest

Loading Cart In The AM Shift

Hilton Garden Inn

2940 Collins Ave. Miami Beach FL, 33141

November 2015- May 2016

Housekeeping Supervisor/Room Attendant

Provide great customer service for all the guest

Assign rooms to the housekeepers

Print out all reports in the AM /PM shift

Input rooms in the computer/Clerical administrative

W Hotel

2201 Collins Ave. Miami Beach FL, 33141

January 2014- October 2015

Style Supervisor/Room Attendant

Maintain effective communication between the different department managers and service workers.

Be prepared to explain and train co-workers in your department.

Supervisors also need to promote a helpful and courteous atmosphere to guest and co-workers

Inspect guest rooms in a timely manner.

Candlewood Suites

339W 39th Street, NY, NY,

March 2013 – November- 2013

Housekeeping Supervisor Duties

Manage the daily activities of the Housekeeping Department to include inspecting guest rooms, public areas and grounds for cleanliness, appearance and safety rooms and correcting deficiencies.

Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns. Assure all safety and security policies and procedures are followed.

Entering all reports in the computer at the end of shift

Sheraton Four Points Hotel

Leominster, MA

September, 2011- December 2012

Room Attendant

Cleaning rooms making beds, replenishing linen, and vacuuming hallways.

Dust and polish wooden surface, and furniture.

Provide great Customer Service to the guest.

Spring Hill Suites

Fort Devens, MA

June 2008- July 2011

Housekeeping Supervisor

Managing 15-20 staff members; opening and closing shifts.

Inspecting rooms from cleaning assignments assign to staff members.

Promptly recording the completed assignments.

Managing inventory of cleaning chemicals, housekeeping supplies, and the cleanliness of laundry facilities. This is all within 121 rooms; ensuring the highest of quality standards.

Marriott Hotel

Fitchburg, MA

April 2004 - May 2008

Housekeeping Supervisor AM/PM

Involved in managing 20-25 employees with 245 rooms at the Marriott hotel

Delivering the highest standards of cleanliness and service within the guest rooms and laundry facility.

Preparing weekly employee housekeeping assignments, managing and maintaining inventory Eco Lab, amenities housekeeping supplies, and electronically recording completed assignments after room and lobby Inspections.

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