Manager Customer Service
Resume:
STEVEN BURGESS
Loma Linda, CA. 92354
**********@*****.***
OBJECTIVE:
Seeking a challenging career opportunity where more than 32 years of diversified managerial experience can be utilized.
WORK HISTORY:
2016 to Present
3PL WORLDWIDE INC. RANCHO CUCAMONGA, CA
Operations Manager & Analyst
Perform analysis of operating results and driving financial growth
Developing and leading strategic initiatives for efficiency, reliability and responsiveness
Responsible for plan compliance, alignment with production capabilities, improvements in inventory efficiency
Maintain and review warehouse data systems for accuracy and reporting needs.
Compile and analyze historical shipping information to monitor trends such and warehouse performance.
Develop, format and publish weekly and monthly Key Performance Indicators related to warehouse and freight related services and measures.
Create warehouse performance report cards for business review meetings to discuss performance and future expectations
Effectively communicate daily and as needed operational updates verbally, via e-mail, and via telephone.
Make recommendations to identify bottlenecks, improve efficiency, and enhance business capabilities.
Plan Labor based on demand
Scheduling Inbound Containers
Responsible for Shipping and Receiving
Inventory Control
Special Projects Manager
Work direct with Staffing Agency
2008 to 2016
GENERAL TOOLS MFG. CO. NEW YORK, NY
Director of Warehouse Operations
Vendor Compliance Officer
Worked as part of transition team to move the operation from NY to NJ
Implemented new warehouse layout and design
Improved E-Commerce shipping
Develop special Opps team to handle HD “One Day Sal” and Amazon “Lighting Deals”
2013 Promoted to Director of Operations
Handled all company promotions and special projects
Worked with entire supply-chain to gain better efficiency
Develop Compliance Program
Implemented Safety Program
Ensure proper routing of orders shipped
UPS World Ship & FedEx Ship Manager
EDI & Custom Portal Platforms: Amazon Vendor Central, SPS Commerce, Commerce Hub, Lean Logistics, RateLinx, Home Depot Link, Manhattan TMS, Mercury Gate, OHS TMS, Sears Business Exchange & Digital Waybill
Arrange and schedule appointments for all LTL carriers.
Assure the quality and accuracy of orders.
Negotiate freight contracts.
Coordinate all internal shipping requests.
Responsible for Import & Export.
Work with customs brokers & audit entries.
Enforce all procedures to ensure shipping integrity.
Home Depot Operations Manager and Compliance Officer
Dispute and Recovered over 100K, 2012
Team builder and motivator
Applied a continuous improvement culture and “CAGO” Clean As You Go
2005 to 2008
GSD LOGISTICS, LLC PEARLINGTON, MS
Director of Logistics
Communicate daily with factories on production.
Manage Import and exports including customs clearance.
Certified company, warehouse and factories for C-TPAT
Corporate C-TPAT Security Officer.
Manage and enforce customer routing and vendor guides.
Oversee all freight routings to assure speedy delivery at the lowest cost.
Negotiate carrier contracts.
Manage and review customer chargeback’s.
Manage and operate ASN procedures.
Oversee MS Distribution Center:
Shipping & Receiving Small Parcel Shipping
Pick/Pack operation LTL & TL Shipping
Cross Dock Shipping Drop Ship
Retail Store Shipping Inventory Control
2003 to 2005
RAYTHEON AIRCRAFT COMPANY WICHITA, KS
Supply Chain Manager/Import Specialist
Responsible for transportation & traffic management for Wichita, Salina, Little Rock, Dallas and 16 RAS locations.
Responsible for import and export transportation.
Responsible for Customs Compliance.
Daily communications with global suppliers and service providers.
Improved UK consolidation program.
Negotiate carrier contracts.
Project Manager for implementation of 3PL provider.
Daily management of 3PL provider.
Work with PowerTrack (Freight payment company)
Instituted freight claims management program.
Instituted freight auditing program.
Restructured daily runs from Wichita to Dallas - Savings $70,720.00
Implemented new ocean freight forwarder - Savings $160,459.00
Organized pickups from local Wichita suppliers - Savings $25,455.00
Created static milk runs with regional suppliers - Savings $46,823.00
Mode shifted heavy air freight to expedited ground freight - Savings $75,950.00
Implemented new AOG and NFO freight carrier - Savings $130,000.00
Created and wrote new routing guide & import compliance SOP's
Manager over Wichita central receiving & shipping departments.
2002 to 2003
GENERAL TOOLS MFG. CO. NEW YORK, NY
Traffic Manager
1999 to 2002
MECHO SHADE SYSTEMS, INC LONG ISLAND CITY, NY
Traffic Manager
1998 to1999
FRITZ COMPANIES JAMAICA, NY
Account Representative
1995 to1998
TIGER SCHULMANN'S KARATE BAYSIDE, NY
Program Director / Instructor
1993 to1995
LEP PROFIT INTERNATIONAL Jersey City, N.J.
Customs Manager
1986 to1993
AMERICAN SHIPPING COMPANY ENGLEWOOD CLIFFS, NJ
Import Manager
1984 to1986
MARQUESA INTERNATIONAL INC ENGLEWOOD, NJ
Import Clerk
EDUCATION:
1984 Bergen Community College Paramus, NJ
Queens College Queens, NY
Business Continuing Education Program
Certificates in:
. First Line Supervisor
. The Effective Manager
. Accounting for the Non-Financial Manager
World Trade Institute New York, NY
International Trade
Certificates in:
. Customs Brokerage
. Customs Classification Workshop
. Drawback
. Customs Law & Regulation
. Customs Brokers License Preparation
. Transportation & Logistics
CERTIFICATIONS: Raytheon Six Sigma Specialist
PERSONAL:
Tiger Schulmann's Karate Black Belt Club (1st Degree Black Belt)
World Federation of Tai Kwon Do (2nd Degree Black Belt)
Fighting Academy - Instructor (Sensei)
Contact this candidate