Joseph P. Ciccione, PMP, CSM

Linkedin.com/jciccione acyocy@r.postjobfree.com 610-***-**** Valley Twp., PA 19320

Professional Summary

PMO Leader with 15+ years of SDLC and 10 years of project management experience focused on improving enterprise project management governance that ensures success against schedule, budget, scope and benefits realization.

Program / Project Manager driving strategic program road maps and managing large cross-functional team projects.

Skilled in Program Management, Project Management and Project Management Office (PMO)

Certified PMP and Certified ScrumMaster

Professional Experience

Anexinet, Blue Bell, PA

Director, Project Management Office February 2016 – January 2017

Standardization and consolidation of Project Management process and governance across the enterprise of service practices to enable effective project execution and achievement of benefits realization.

Implemented project portfolio dashboard to Executive Management, providing critical project health information that enabled early informed risk-mitigation decision making.

Establish Governance, Reporting, Standardization, Templates, etc.

Lead internal PM Community.

Mentored project management best practices through training and coaching.

Project Management Institute, Newtown Square, PA

Program/Project Manager, Project Delivery - PMO

2008 – 2015

Proven success managing large cross-functional teams of IT and Business resources, managing stakeholder expectations, business strategies/road-mapping, scope, schedule, budget, and external vendors.

Program Manager of key transformational business initiatives with high priority & executive visibility.

Project Manager of internal and outsourced IT SDLC projects using Agile methodology.

Experience driving program road maps for strategic planning.

Collaboration with fellow leaders on governance policies and deliverables.

2013 to 2015

Program Manager for Digital Presence Group. Working with the Manager of Digital Presence Department, coordinated and drove the strategy of PMI’s ‘Knowledge Portal’ Projects. Improved business benefit by increasing Project Management knowledge thru delivering superior user-experience and proficient back-end technical design & architecture.

Directed a Sitecore Platform Upgrade from v.6 to v.8. The effort encompassed building a new corporate site in parallel to production, including 1000+ pages of content migration, and new UX streamlined for optimum usability.

July 2011 to December 2012

Program Manager ERP Software Selection Project. Responsible for replacing the current CRM / Association Management System. Oversaw both business and technical due diligence, selection, and planning.

Managed multiple functional and technical teams (30+ people).

Defined Organizational Change Management.

Identified, evaluated, assessed, and recommended software products.

Built cross functional consensus between Business and Technical stakeholders and Executive Management.

Communicated and set Executive expectations at the C-Level.

Oversaw Project Planning, Implementation Plan, and Budgeting.

January 2010 to June 2011

myPMI Project Manager. Managed a cross functional project team to develop first generation personalized web-portal technology for million-plus customers. UI provided integrated customer view of all member, credential, calendaring and knowledge content, specific to each user.

Delivered project on-time.

Coordinated user-based access model to refine online content access capabilities.

Managed user experience reviews with Technical Staff and Brand Management.

September 2008 to June 2011

Virtual Communities Program Manager. Successfully delivered the transformation of the Specific Interest Group (SIG) volunteer model to Virtual Community platform/model. Managed Sponsor and Executive communications. Lead the coordination of 3 projects with complete project planning to drive successful execution.

Transitioned 35 SIG s into Communities of Practice in 2 years on schedule: Legally, Logistically, and Technologically.

Directed 3 Project Leads and 10 functional Sub-Team Leads to implement internal processes, achieve business deliverables, and complete community transitions.

Directed a 20-person IT team consisting of SharePoint and .Net Developers, Data Analysts, QA Analysts and Business Analysts to deliver the enterprise community and collaboration website framework.

January 2008 to August 2008

IT Project Manager – Credential System Program. Took over PMI’s Credential Program of projects that were failing and turned these projects around, delivering value to both internal and external customers.

Rebuilt effective communication, trust & strategic buy-in with the stakeholders.

Managed $1.2 million software development project utilizing Agile.

Achieved numerous non-project production support accomplishments.

Business Analyst / Senior Applications Analyst

2001 – 2007

Business Analysis, Quality Assurance, Project Management, Vendor Management.

Kemper Enterprise Group (purchased Reliance Direct Insurance Co.), Norristown, PA

Business Systems Analyst

2000 – 2001

Analyst–Staff Underwriting / Auto Insurance Underwriter

1997 – 1999

Education

B.A. Political Science

Lycoming College, Williamsport, PA

May 1995

Certifications

Project Management Professional (PMP)

PMI

March 2012

Certified ScrumMaster

Scrum Alliance

November 2008

IT Business Analyst Certificate

Penn State – Great Valley

March 2007

Project Management Certificate

Penn State – Great Valley

December 2002

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