Information Technology Customer Service
Resume:
Lisa richardson
**** ****** **** ****, *******, Virginia 23238
************@*******.*** 804-***-****
Information technology Director
20+ years’ success leading IT innovation for high-growth organizations
Information Technology Director with over 12 years’ experience in guiding technological vision to meet strategic goals to ensure regulatory compliance within post-acute healthcare industry. Expertise in directing process improvements teams to improve revenue recognition, inventory control, traceability, and MRP applications within multinational manufacturing companies. Repeated success guiding global business strategy with established and emerging technologies to achieve maximum operational impacts with minimum resource expenditures. Expert presenter, negotiator, and businessperson who is able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.
Highlights of Expertise
Strategic IT Planning
Business Process Management
EMR & ERP Implementation/Optimization
Vendor & Supplier Relationship Management
Contract Development & Vendor Negotiations
Consensus & Team Builder
Healthcare Information Technology
End to End Project Management
Regulatory Compliance
Strategic Leadership
Business Development Acumen
Strong Problem Solving Skills
Ability to influence
Analytics
Career Summary
ADVANCE CARE LLC, Richmond, VA
DIRECTOR OF INFORMATION TECHNOLOGY (2015 to Present)
Oversee implementation of technological vision in line with strategic goals while ensuring compliance with regulatory requirements such as: HIPAA, HITECH, CMS, DMAS and Joint Commission. Manage the activity of cross-functional teams to optimize workflows and procedures. Redesigned internal HIPAA policies and procedures. Manage healthcare analytics and present findings to customer executive stakeholders.
Direct the research, evaluation and implementation of evolving Healthcare solutions while managing multiple strategic and tactical projects. (EX: Analytics and Interoperability).
Manage multiple and concurrent projects, such as: Implementing KanTime EMR while transitioning from Brightree Home Health and Hospice EMR, OASIS C-2, transitioning clinical staff (60+) to an iPad based charting application.
Champion the concept of process improvement teams (PIT), while successfully mitigating risks through strategic leadership and process optimization skills.
Spearhead process improvement initiatives such as creating the Billing Focus Group – a cross functional team that recovered over $300,000 in revenue blocked on the books - to successfully migrate revenue to the bank account. Initiative timeline was 45 days. Establishing the model to monitor clinical documentation requirements and streamlining billing process.
Successful transition of 60 home health field clinicians (RN, LPN, HHA, PT, LPTA, MSW, OT, SLP) to an iPad based clinical documentation system in 30 days leading to enhanced and compliant clinical documentation, and reduced support requirements by 50%.
Forged strong productive relationship with Brightree (EMR vendor) creating a conduit to actively participate in their design process. Internally established testing methodology and work with team to provide feedback for remediation and release enhancements.
ADVANCE SYSTEMS SOLUTIONS, Henrico, VA
MANAGING DIRECTOR (2000 to 2015)
Responsible for the implementation of customized, cost effective information technology solutions to clients in a variety of industries, such as: Healthcare, Manufacturing, Accounting, Property Management, and Food Service. Assessed current policies/procedures and implemented new solutions to enhance customer’s operations. Engaged to provide services such as: proposal preparation, proposal pitching, contract negotiation and implementations.
Effectively managed multiple in-process strategic initiatives by optimizing performance, enabling a steady headcount while the organization grew by 18%.
Established IT services as vital internal business partner and achieved measurable improvement in customer service and performance.
Managed project team successfully responding to a major hospital systems’ RFQ and was awarded the contract through employing outstanding communication and business development skills.
Key stakeholder in the agency selected to participate in both VCU Health Systems preferred provider award and the Virginia’s 1st Medicare certified ACO (Accountable Care Organization).
MUNDET INC, Colonial Heights, VA
INFORMATION TECHNOLOGY MANAGER (1993 to 2000)
Directed the full programming cycle and managed the analysis staff and consultants to complete projects within assigned timeline and budget. Directly responsible for three manufacturing locations and corporate office in the United States, while also providing support to UK and Chinese facilities. Researched, evaluated and implemented emerging technology. Wrote requests for information and quotes (RFI/RFQ), cost justified projects, presented recommendations to senior management, project management and user training.
Standing member of committee establishing company-wide computer standards across several locations, such as: Canada, China, England, France, Mexico and the United States.
Customer Award for the ability to implement EDI (856 -Advance Ship Notice) and inventory controls leading to stronger partnerships and additional initiatives involvement.
Project Manager for BaaN IV, a company-wide ERP implementation and held P & L responsibility of a $1.5 million project budget.
Managed business system implementation and integration for US facilities encompassing fully integrated accounting, manufacturing (MRPII), EDI/Bar Coding, Pricing, Management Reports, Scheduling Application and Inventory Control.
Coordinated the activity of 25 programmers, consultants, and key business experts for US facilities, while also providing England’s team with customized localization coding and enhancements.
Championed innovative cost saving methods to ensure project completion within assigned timeline and under budget.
Built an internal IT team to replace external consultants leading to cost savings of $200,000-300,000 annually.
Packaging Corporation of America, Richmond, VA
DATA PROCESSING MANAGER / BENEFITS COORDINATOR (1989 TO 1993)
Education & Credentials
Bachelor of Science in Business Administration and management
Virginia Commonwealth University, Richmond, VA
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