Customer Service High School

MIYOSHIA MASSEY

Lancaster, SC

*********@*****.*** - 803-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Quality Control Inspector

McClancy - Fort Mill, SC - July 2013 to Present

All around the warehouse check each product for errors. Micro sampling on specific orders. Maintain records for lab testing. Input correct weight numbers for inventory. Update batch sheets. Taste test. Inventory control. Consultant

iQor US, Inc - Charlotte, NC - February 2010 to July 2013 Call Center Collection Consultant, Sales/ Corporate Business Data Entry Inbound/Outbound Calls Made Payment Arrangements Process Payments/ Transaction Issue Orders for outages Discuss Billing Information Handle Complaints, Account management. Handle delinquency accounts, Collect payments on every call. Discuss future payments & dates. Explaining to each individual of great services and plans available. Reconnected of services once payment is made. Customer Service Satisfaction. Multiple accounts and websites advantages.

• Listen to customers’ questions and concerns, and provide answers or responses

• Provide information about products and services

• Take orders, calculate charges, and process billing or payments

• Review or make changes to customer accounts

• Handle returns or complaints

• Record details of customer contacts and actions taken

• Review and select standard responses for answers or solutions

• Refer customers to supervisors or more experienced employeeThey typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat. Assembler Technician

International Paper Company - Charlotte, NC - August 2009 to January 2010 Set up machines such as starting and stopping when materials are needed. Making displays for franchise company's for packing. Labeling each boxes with correct input codes. Scanning barcodes. EDUCATION

High school or equivalent in Course Studies

Lancaster High School - Lancaster, SC

2005 to 2009

Nursing and Patient Care Diploma in Healthcare

AMEDD Center and School

2016

SKILLS

Advanced Customer Services (3 years), Office (3 years), Fort lift (Less than 1 year) AWARDS

Customer Service Satisfaction Award

March 2010

This Award stands for delivering great performance to each client and meeting deadlines as require. CERTIFICATIONS

Diploma in Nursing and Patient Care

June 2016 to Present

Diploma in Nursing and Patient Care

COURSE DESCRIPTION

The daily responsibility for the care of patients in a health care setting rests primarily with the nursing team. The modern nurse is a highly trained professional and can work in a wide variety of areas from community nursing to surgery.

provides an overview of the skills and techniques required in areas such as advanced patient hygiene procedures, environmental health and safety awareness, the role of the nurse in diet therapy and how to ensure patient safety and comfort in the adult care setting. Advanced principles of hygiene provides the learner with an overview of the functions, methods and techniques applied in providing adult patient care with particular emphasis on the daily bath, oral hygiene and the benefits of a back massage in patient comfort. provides you with an overview of the vital role of the nursing professional in supporting both the patient and physician along with the procedures and techniques applied when performing the physical examination, the physical assessment, specimen collection and measurement of patient vital signs. ADDITIONAL INFORMATION

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

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