Sr. Sales Operations manager
Resume:
Sophia S. Kin
*** ****** ***, *******, ** *****
Email: *********@*****.***
Professional Summary
Detail-oriented Senior Sales Operations Professional well versed in program management, strategic sales planning and forecasting, with solid analytical skills and strong working knowledge of database and data reporting.
EXPERIENCE:
Sr. Sales Operations Manager - 09/2015 - Present
Kaiam Corporation, Newark, CA
Maintain various spreadsheets to report and track all sales group metrics and make sure all sales targets are met. Develop and maintain sales forecast for material and allocation planning
Work closely with Engineering group for new product management to ensure all programs are executed within established time period and completed with the defined standards
Collaborate with Finance team to make sure all rebate are accrued and resolve all customers invoicing issues
Initiate and manage projects to streamline the operational processes to increase the efficiencies and improve customer satisfactions
Sr. OEM Customer Operations Manager - 03/2014 - 09/2015
SanDisk Corporation, Milpitas, CA
Analyzed customer’s forecast, managed customer allocation and ship plan. Collaborated with factory to ensure highest level of supply continuity.
Worked closely with Product Marketing and Engineering team to manage new programs. Tracked all samples requests and deliveries to ensure a smooth transition from NPI to mass production.
Maintained various reports for internal and external customers. Collaborated with Finance team to track sales metrics to make sure all quarterly sales targets were met.
Sr. OEM Inside Sales Support – 05/2008 – 03/2014
Nvidia Corporation, Santa Clara, CA
Analyzed the forecast and highlighted changes to the operations team to ensure highest level of supply continuity. Generated and maintained various reports to track all sales metrics.
Worked closely with Program Management team for new product introduction. Coordinated with NPI team, CSR and Shipping team to make sure samples were prepared and delivered to customer.
Worked closely with Logistics to ensure on-time delivery and inventory control at warehouse and VMI hubs.
Customer Demand Planner – 02/2007 – 05/2008
Hitachi Global Storage Technology, San Jose, CA
Analyzed the forecasts provided by customers and provided supply commit based on current inventory and supply availability.
Worked closely with production planning team to manage the supply allocation and supply schedule. Interlocked with planners to ensure highest level of supply continuity.
Monitored closely on the inventory level to make sure parts are not staged in the hub for over 90 days.
Coordinated with engineers to make sure samples for new products are prepared and delivered on schedule for testing and pilot run.
Sustaining Program Manager – 01/2005 – 01/2007
Foxconn Electronics, Inc. Santa Clara, CA
Negotiated with customer on Vendor Managed Inventory (VMI) agreement. Analyzed the forecast and coordinated supply allocation with factory in overseas.
Provided customer support to buyers when they have any inquiries, such as price quotations, product information, order status, shipping information. Served as a connection between customers and factory in overseas, to provide a complete order fulfillment and well-pleasing purchasing experience.
Created and processed all the sale orders for delivery and invoicing. Coordinated with Finance for drop shipment invoicing.
SKILLS:
Proficient in MS Words, Excel, Access, PowerPoint
Experience with SAP
Knowledgeable about CRM, Agile and i2 supply chain planning system
Strong communication skills, great team player
EDUCATION:
Bachelor of Science in Computer Science and Engineering, University of California, Los Angeles, 2002 December
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