Manager Project
Resume:
Marcus Hayes
Sycamore, IL *****
*************@*****.***
MANAGEMENT PROFESSIONAL
• Certified 1Sync Consultant • Training and Development
• Customer Satisfaction • Six Sigma Quality
• Advanced Negotiating • Global Commerce
• Lean Black Belt • Strategic Business Planning
PROFESSIONAL SUMMARY
Highly motivated, self-directed MANAGEMENT PROFESSIONAL with 10 years experience in maintaining a fast-pace and pivotal role in dynamic environments. Proven ability to recognize opportunities and take proactive measures to capitalize on opportunities that improve customer relations. Manager who excels in training and managing personnel; developing and launching, projects, product enhancement and realization, and facilitating customer service efforts. Experienced in business management, general accounting procedures, supervising personnel and contract negotiations with demonstrated strengths in tracking trends and implementing innovative ideas, and organizational management, and controlling costs. Additional expertise in:
• Start-up Operations • Global Commerce
• Team Leadership • Information Technology
• Trade promotions systems • Compliance and Privacy
• Executive Oversite
• Lean Methodology
• Project Management
• Revenue Cycle Management
EXPERIENCE
Conifer Health Solutions, Tinley Park, Illinois
Regional Director
Planned and coordinated numerous client executive meetings resulting in improvements in measurable Account Receivable days and amounts. Average improvement by client was reduction in 10% decrease in AR days.
Analyzed operations, business and staff achievements and work processes in order to develop key KPI scorecard metrics for Sr. Management to analyze client overall customer satisfaction and performance.
Created and cultivated client executive operational goals for all clients to ensure the delivery of quality services. Service levels improved by 50%.
Mentored and train new Client Executives to assure consistency of quality and client revenue cycle production standards.
Identified program development needs for clients and assisted in work staff assignments and staffing allocations for AR staffing teams.
Coordinated work flow process maps for reducing and eliminating waste related to outdated processes, lack of staff training and underutilization of key staff personnel.
Utilized Epic Dashboards for tracking AR > 90, tracking total claims and daily reviewing WQ volume for addressing daily operation concerns.
Recommended Epic WQ Flow edits for managing claims processing. Jan 2015 – Mar 2016
Managed WQ open tickets and weekly interacted with Epic IT for addressing claim processing VS. Clearing house issues.
Daily reviewed Epic Candidate for bill for tracking bill holds. KishHealth System, DeKalb Illinois
Corporate Compliance Officer
Responsible for assuring that the health system follows all relevant local, state and federal laws.
Ensured compliance with health system policies and procedures in alignment with the Office of Inspector General.
Audited physician contracts for compliance guidelines for physician compensation in accordance to Stark and Anti-Kickback laws.
Lead investigator for all compliance related issues and violations to Ethics and the system code of conduct.
Managed all audit activities related to over and underpayments for Medicare and Medicaid.
Updated compliance scorecard and reported quarterly to Board of Directors on Compliance and Privacy issues.
Delnor Hospital, Geneva Illinois
Jan 2013 – Nov 2014
Mar 2009 July 2012
Manager of Professional Services
Managed Daily Accounts Receivables.
Coached and mentored and trained staff personnel on soft skills and other professional skills.
Responsible for managing and tracking patient financial service team budgets.
Track and measure billing, collecting and cash posting patient accounts.
Manage Insurance Managed Care relationships with payers.
Reviewed and develop vendor third party relationships to ensure better productivity.
Worked with Epic implementation team as super user and SME; worked on building WQs.
Managed 3M implementation for managing expected reimbursement. Project Manager
Managed strategic planning and development for revenue cycle applications.
Responsible for scoping projects and creating workflow assessment for projects.
Participated in Lean team events to help improve quality and reduce cost. Epic Global Technology, Saint Charles Illinois
Mar 2005-Mar 2009
Director of Collaboration/Project Manager
Managed strategic planning and development for order data synchronization applications.
Responsible for budget analyses and financial performance of data sync products and the authoring & management of service agreements between clients, vendors and sales team, including delivery times, content, and other negotiated contract details.
Project Manager of data synchronization strategy for Associated Wholesale Grocers. Ramped up 79% vendors in 2007.
Sold Small/Medium Business Plan to manufacturers resulting in 25% company sales.
Project Director of all software projects including project status reports for US and India teams.
Manager of all training projects for software applications and Global Data Synchronization Network.
Created online training tutorials resulting in 50% reduction of travel cost associated with software implementations.
Exel Logistics, Aurora IL Sept 04 - Mar 2005
Project/Operations Manager, Kraft Foods DC Plant
JDA Software, Scottsdale Arizona Feb 98 - Aug 04
Product Education Specialist
JDA Software acquired The Vista Technology Group.
Designed and implemented training programs to major manufacturers such as Georgia Pacific, AIPC and Bestfoods.
Facilitated training programs to internal and external customers.
Co-created Best Practice Scorecards for retailers’ replenishment processes. The Vista Technology Group
Corporate Training Manager
Designed corporate training initiatives for manufactures and brokers.
Analyzed CPG (Consumer Package Goods) trade funds standards and developed program and implemented changes to increase software effectiveness
Project Manager
Supervised and managed implementation teams for trade funds software including the companies Bestfoods (UniLever), Georgia Pacific, AIPC, & Dannon.
Developed KPI metrics for managing Customer Request.
Directed quality assurance efforts for software.
Communicated project status to internal and external stakeholders.
Worked on RFP (request for proposal) with sales team.
Facilitated GAP analysis for projects.
Created work orders for trade funds projects.
Developed Business requirements documentation for software upgrades. Motorola, Harvard Illinois Jan 97 – Feb 99
Production Supervisor
Managed manufacturing teams of 35 associates to accomplish cell phone manufacturing goals.
Trained teams on cellular manufacturer operations, QA and team building goals.
Supervised cellular operators on Six Sigma quality standards.
Directed United Way project for second shift factory.
Coached cellular operators on policy and procedure issues, which included giving performance appraisals and dealing with discipline issues.
EDUCATION
Judson University, Elgin IL 2009-2014
Masters Organization Leadership. – Working
Judson University, Elgin IL
Completed Bachelor of Management and Leadership - 1995
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