Customer Service Office Assistant
Resume:
Latoya A. Logan
Memphis Tennessee 38106
******.*****@*******.***
Abilities
Trained as a Medical Administrative Assistant, Office Assistant, and Customer Service Representative. Holds The Administrative Medical Assistant and Insurance Handbook for the Medical Office textbooks that teach insurance, accounting, bookkeeping, scheduling, medical record filing, coding systems such as diagnostic, procedural, alphabetic and tabular indexing, able to evaluate information from both oral and written sources. Taught how to use medical practice management software and electronic systems, and taught how to follow policies and procedures of providing effective service. Learned the insurance verification process, CPT, ICD-9, ICD-10 and HCPCS coding, and medical terminology. Able to work in an organized way, able to follow up with the appropriate person of contact, and have experience with prioritizing work assignments. Capable of working in demanding situations to meet deadlines. Have good knowledge of computer including but not limited to: MS Office, familiar with accounting, confidentiality, virus protection, internet research, hardware, software, data backup, and data entry, types between 45 and 50 words per minute, able to navigate and use multiple computer systems while maintaining contact with the customer and enter data accurately into the computer systems. Able to multitask and pay close attention to details. Attempts to make good decisions while working on a team or independently, able to thrive in a busy and fast-paced environment.
Education
Associate of Applied Science Degree Medical Billing and Coding Ameritech College 06/2012-10/2014
Certification of Completion MS Excel and Word 2007 GCFLearnFree.org 03/2011-05/2011
Certificates of Achievement and Completion Clerical Training TCU Advanced Training Program 01/2005-08/2005
Certificates of Completion Office Assistant/Receptionist Frenchburg Job Corps 06/2004-12/2004
High School Equivalency Diploma GED Tennessee Technology Center 08/2002-11/2002
Experience
Customer Relations 1 Sitel Operating Corporation Nashville, TN 11/2016-12/2016
Responded to customers via phone for all basic contacts regarding in store experiences, Starbucks Card, credit inquires, order placements, returns, escalations issues, and followed policies and procedures. Uses CIMS, Avaya, Knowledge Base and the Prepaid Business Center systems to manage customer information and to update and add new information to accounts.
Independent Contractor Helios Media, LLC d.b.a. Global Services Tech, eDegreeAdvisor Clearwater, FL 9/2015-10/2015
Processed customer service requests, and answered questions related to finding colleges on behalf of various clients in CRM for automated outbound calls while conducting an assessment to gather information. Entered data into the CRM, and used codes to classify the callers’ responses.
Independent Contractor USA Contact Point Boca Raton, FL 7/2015-9/2015
Answered the customer questions, and addressed the customer’s requests related to accounts inquiry on behalf of various credit-clients for inbound calls. Recorded an assessment to gather information, entered data accurately into the system, used codes to classify the responses.
Customer Service Rep/Brand Ambassador VIPdesk Connect, Inc. Alexandria, VA 10/2013-2/2015
Performed a database search and matching for customers seeking home improvement services. Answered questions related to accounts and services on behalf of clients through inbound calls. Completed an assessment to gather information, entered data accurately into the BOSS and BETTI database, used codes to classify the responses.
Consumer DirectWAHAgent Teleflora Oklahoma City, OK 4/2013-5/2013
Processed the customer’s order, answered questions and recorded requests regarding product purchases. Accepted electronic payments by inbound calls, entered the data accurately into the system, used codes to classify the responses.
Auditor Corporate Research International, currently Stericycle ExpertSolutions Indianapolis, IN 1/2010-03/2012
Completed facility inspections in about 30 minutes to 1 hour, compiled information, and verified data to be entered accurately and completely into computer reports. Recorded and uploaded quality digital images and reports.
Clerk Office Team Memphis, TN 2/2007-11/2007
Gathered the customer’s information from scanned documents to enter accurately into the computer system to create records, and assembled records in an office environment.
Office Assistant/Student Participant City of Memphis Memphis, TN 10/2002-11/2003
Answered the customer’s calls and maintained demographics by entering their information into the computer systems accurately and completely. Worked on a team to get or provide accurate information. Filed records in filing cabinets, indexed contacts, sorted and distributed the mail.
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