Manager Customer Service
Resume:
CARLENE BABB
Conroe, Texas ***02
281-***-**** HM 936-***-**** CELL
********@*****.***
Financial Counselor/Support Staff with 8+ years of experience preparing schedules and insurance verification for next day
appointments. Very detailed and pride myself in client/patient satisfaction. Looking to secure a job that I can retire from with
adequate means of support when that time presents itself.
PROFESSIONAL EXPERIENCE
TRICOUNTY BEHAVIORAL HEALTHCARE, Conroe, Tx
Financial Counselor/Support Staff, July 2008 --- December 2016
• Answer phones and schedule appointments, answer questions concerning insurance, give
information to prospective new clients, verify insurance, collect co pays, take calls pertaining to
medication issues, print daily appointment schedules, and print appointment sheets for
providers
• Assist in training new personnel with job duties and HIPPA compliance
• Maintain contact information for insurance companies
• Assist in making bank deposits
Company is restructuring and my job is non-existent now.
TEXAS DEPARTMENT OF PUBLIC SAFETY, Conroe, Tx
Telecommunications Officer, February 2008 --- June 2008
• Answered officers calls for license verification and warrant information
• Typed fatality reports for state notification
WINDHAM SCHOOL DISTRICT; TEXAS DEPARTMENT OF CRIMINAL JUSTICE
ATASCOCITA AND KEGAN STATE JAILS, Houston, Texas
Testing Clerk and Secretary, September 2000 ---December 2007
• Testing of new and current confinees for education levels to help them achieve a GED through
the Texas Education Board if they were not a high school graduate
• Processed reports as necessary for attendance records for the State Education Board
• Daily inventory of test booklets
• Assisted occasionally for GED testing
TEXAS DEPARTMENT OF CRIMINAL JUSTICE, HUNTSVILLE, TX
Purchasing Clerk, Inmate Trust Fund Data Entry Clerk, Inmate Check Processing Clerk, March 1998---
August 2000
• In Purchasing processed invoices for payment of services rendered to the State of Texas at
either and office or a facility/prison location
• Inmate Trust Fund the data entry was posting deposits received through the mail for offenders
• Processed mail to be ran in “batches” for next day entries
• Check Processing was receiving requests from offenders to either send money to someone or
purchase products from a vendor. The funds had to be verified and request sent and the check
would be sent back the next business day. It was not unusual to process 500+ per day. When
you received the check you had to put it in the US Mail for delivery. The verification process
included verifying funds in the account, making sure the envelope provided was stamped and
had the offenders return address on it. The request had to also be signed by either unit warden,
assistant warden or lieutenant in charge.
BROOKSHIRE BROTHERS GROCERY, LUFKIN, TEXAS
Head Office Clerk, Video Manager, Bakery/Deli Manager, Cashier, May 1977---Dec 1977, May 1979--
Aug 1992, Aug 1993---Dec 1997
• May 1977 I worked as cashier until December when I left to have first child. She had to have
surgery so I did not go back to work until later.
• May 1979 I started as a full time cashier and then was promoted to the office as assistant office
clerk. Soon after the full time lady left and I acquired that position. In this position I was in
charge of cashier balance and store balance on daily basis. Also all store reports that were any
acquisition of disbursement of monies I did. In grocery business you have all sorts of “little”
reports daily that have to balance and be posted to a weekly report. I did deposits, ordered
change from the bank; processed money orders, western union, coupons, WIC cards, refunds,
and was the customer service manager. I left in August 1992.
• August 1993 I returned employment as Bakery/Deli manager and then to Video Manager. Both
of these jobs were as they are titled. I was in charge of all operations of those departments on a
daily basis doing all scheduling and ordering of supplies.
EDUCATION
Conroe High, May 1975
ADDITIONAL SKILLS
• Operate several office machines
• Very detailed to work and work area
• Love to work with people and to keep them satisfied and happy
17780 Simon Ct. Conroe, Tx 77302 281-***-**** Home 936-***-**** Cell ********@*****.***
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