Sales Customer Service

Consuela Reese

214-***-****

**************@*****.***

OBJECTIVE: Energetic licensed insurance agent with a background in sales,

management, customer service, training mentor ship. Expertise includes excellent sales

and customer service. Seeking an opportunity as a Benefit Consultant in a

insurance/sales environment where I can display my tremendous work ethic and put my

exceptional knowledge to use.

Work Experience:

License Insurance Agent- Self-Studying to be a navigator under the health care reform for2014.

Sold the new guarantee healthcare plans during open enrollment. Assist customers with their policy by

providing details of the policy coverage and cross sale qualified policy holders for insurance products

and services, verified sales for non-insurance agent. Worked on a medicare advantage campaign for a

client,selling part-d plans to qualified medicare recipients.

Retail Sales Manager-Responsibilities included: training, motivating, maintain loss prevention

inventory control and supervising staff of eight +, met and exceed sales quota for personal sales,and

branch location. Provide service and product knowledge, processed payroll (bi-weekly), offered spiff-

incentives, generated weekly schedules for staff.

Sales-Extensive selling experience in: e-commerce, catalog, phone sales, direct sales, face to face to

customers and businesses. Knowledge in prospecting, warm and cold leads, consultative sales, inbound

and outbound calling, generated substantial revenue for our clients, also brought in new business

accounts as well.

Customer Care Representative-Performed several tasks for many of our client's customers.

Assist with customers account, processed payments, help approve and upload photos, assist customers

with their written profiles, replied to and emails, also provided tech support, responsible for explaining

products and services. Supported Dealers and Service Technicians with account setups for commercial

and residential customers. Worked on several campaigns for our clients ranging from utilities to

entertainment:(Online dating service, natural gas, satellite provider), also served in the hospitality

business.

EDUCATION HISTORY:

Wade's Merchandising College, A.A. In Merchandising

VOLUNTEER/COMMUNITY SERVICE:

Operation Kindness, duties include giving animals love and care, baths, feeding, walking and cleaning

their living and habitat area.

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