Customer Service Data Entry
Resume:
Evangeline A. Quarles
Memphis, TN 38141
*************@*****.***
Professional Summary
Dedicated and technically skilled professional with leadership experience in all aspects of logistical operations developed through experience as a Warehouse Lead, Process Technician, Industrial Receiving Clerk, Forklift Trainer
Advanced skills in inventory management and various applications/systems
Excellent problem solver with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and bottom line results
Career driven and highly motivated individual willing to approach every challenge with an analytical mindset
Education
1991-1994 Kosciusko High School, Kosciusko, MS
Key Skills
Shipping and Inventory Skills
Team building & Supervision
Staff Development & Training
Logistics
Various Electronic Repair
Time Management Skills
Planning and Organizational Skills
5+years of Customer Service
Problem Solving Under Pressure
Solid Delegation Skills
Inventory Management
Manage Multiple Tasks
Team Leadership
Forklift Certificate Training
Technically Savvy
Work Experience
Volt, Memphis, TN 2016-Present
Shipping Coordinator
●Thoroughly documented and kept track of sales orders in a neat and organized manner.
●Managed shipping requests, orders leaving the warehouse, costs of shipping and payments.
●Communitcates with sales order team to facilitate transactions about shipment orders, requests for tracking information and handling return requests.
● Handled international shipments including customs paperwork
●Responsible for online order programs, including but not limited to: order fulfillment, returns/exchanges, inventory management, customer phone calls and emails
●Obtained and Maintained an onsite a valid forklift license
Aerotek, Memphis, TN 2014-2015
Repair Technician
●Diagnosed laptops
●Repaired hardware and software related issues
●Installed motherboards, Hard disk drives, Optical Drives, RAM, LCD/Clamshell Displays, Top Cases, OS Systems and Disk Utilities
●Tested units programs to insure quality repairs
Sycreon Automotive, Memphis, TN 2008-2014
Lead/Receiving Clerk/Forklift Trainer
●Trained, managed and oversaw 35+ employees on Sit-down, Stand up, and Cherry Picker Lifts inventory control, safety policies and procedures and records maintenance
●Worked in a warehousing operation; shipped merchandise, received,stored, Unloaded incoming items according to established system; maintained inventory records, completed necessary inbound/outbound paperwork, answering phones and data entry to ensure proper order processing; maintained interactions with outside vendors
●Supervised 40 diverse associates to meet production goals set by plant manager; maintained a safe, clean and orderly storage arrangement for all merchandise and supplies handled
Selectron, Memphis, TN 2006-2008
Repair Technician
●Successfully used strategic and extreme problem solving skills to PC hardware and softwaare
●Provided quality & professional work in technical, ESD safe, environment
●Used troubleshooting skills to properly diagnose units
●Used testing equipment to insure quality
References
Available Upon Request
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