Customer Service Sales

Lynda Gaspard-Craan,MHA,CDP

** ****** ***** **** ******, NJ 07052 (M) 973-***-**** ********@*****.***

Management Business and Sales Development Expertise

Summary Extensive experience providing sales strategy and implementation services within the business-to-consumer, business-to-business and medical markets. In-depth understanding of core business processes, including process planning and modeling, negotiations, provision and strategic partner relations.

Project Management and Business Acumen

Able to define, communicate and fulfill project goals and break complex issues into manageable parts. Demonstrated performance has resulted in a successful career and produced highly satisfied clients. Proven record of leading successful teams to achieve desired goals, extremely adept at multi-tasking and time management.

Exemplary Accomplishments

Consistently meet or exceed corporate and sales goals. Successful record of working with teams in the development of high-quality deliverables. Sit on 3 Advisory Boards and achieved Sigma Sweetheart.

High Impact Communication

Ability to educate, sell and task complicated projects in an environment where individuals are not scientifically or business savvy. Demonstrated a successful career in communicating with clients and employees from different education levels. Forged techniques are perfectly suited for researching and selling high-level and technical products in the corporate community.

Career Sunrise Senior LivingFairfield, NJ 07/2014-Present

Summary Coordinator

Provide overallleadership and management including hiring, training, coaching and manage the daily operations not limited to decision making. Ensure safety, health, security and confidentiality of patients and staff. Supervise and evaluate staff performance and quality to ensure consistency. Assess situations, uncover problems, identify potential solutions and make decisions regarding staffing requirements not limited to scheduling. Ability to triage assessment of incoming inquires or request. Work closely with staff to deliver the highest quality customer service possible. Utilized high-impact interpersonal communication skills to resolve operational and personnel issues. Assessed employee needs and provide effective solutions.

Ability to triage assessment of incoming inquires or request.

Work closely with staff to deliver the highest quality customer service possible

Utilized high-impact interpersonal communication skills to resolve operational and personnel issues.

Assessed employee needs and provide effective solutions.

Best Care Staffing Inc. East Orange, NJ 01/2013-7/2014

Interim Executive Director

Develop relationships with hospitals, nursing homes and home care agencies in New Jersey. Nurture business with the clients from above groups to expand the company’s book of business. In-depth understanding of core business processes, including planning and modeling, negotiations, provision and strategic partner relations. Knowledge of homecare and how it functions in order to properly manage accounts and provide the best services possible to all parties involved. Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.

Analyze market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.

Demonstrated ability to develop collaborative relationship with key thought leaders and high value customer across a variety of stings (e.g., large group practices, institutions.)

Proven capability to positively influence high value customers resulting in desired business

Cultivate and sustain strong relationships with clients across a wide, diverse group of specialties.

Recognize by Management for implementing innovative strategies for increase cost.

Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Bloomfield College

AdministrativeAssistant to the VP/Deans’ Office of Student Affairs 11/2013 – 04/ 2014

Performed daily administrative operations of the Office of Student Affairs. Clerical and administrative functions such as drafting correspondence, scheduling appointments, organized and maintained paper and electronic files, provided information to students and callers. Additionally, coordinates, helped plan and participates in division-wide special programs including but not limited to Commencement, Annual Awards Ceremony, Student Affairs related scholarships, New Student Orientation, and Division Meetings/Retreats.

Coordinates,helped plan and participated in division-wide special programs including, but not limited to Commencement, Annual Awards Ceremony, Student Affairs related scholarships, New Student Orientation, and Division Meetings/Retreats .

Maintained detailed account records, ensuring streamlined organizational processes.

Work closely with staff to deliver the highest quality customer service possible

Lynda Gaspard-Craan,MHA,CDP

61 Pillot Place West Orange, NJ 07052 (M) 973-***-**** ********@*****.***

Career Women Health Clinic of the OrangesEast Orange, NJ 04/2011-11/2013

Summary Director of Operations

Manage the daily operations of the women health clinic & staff. Evaluate, reassign resources when needed and restructure work process to ensure/improve efficiency and effective of the clinic. Implement and enforce policies and procedures according to guidelines. Ensure safety, health, security and confidentiality of patients and staff. Supervise and evaluate staff performance and quality to ensure consistency. Assess situations, uncover problems, identify potential solutions and make decisions regarding staffing requirements not limited to scheduling.

to ensure that patients receive proper care.

Develop a competitive edge by initiating unique promotions and maintain high standards of performanceSupervise and coordinate daily activities and troubleshooting operational problems of the clinic

Collaborate/Communicate with medical and insurance personnel.

Berkeley Heights Nursing Home & RehabilitationBerkeley Heights, NJ 03/2010-04/2011

Director of Patient Relations/Marketing, Sub Acute Unit (130 beds)

Assisted Executive Director with planning, organize, and implemented all patient satisfaction programs in accordance with current Federal, state and local regulations. Determined residents’ medical and financial appropriateness of placement within the facility. Developed and maintained relationships with all referral sources and measure the

patients’ length of stay in the facility. Facilitate resolution of complaints brought by the patients’ family members, and staff & healthcare/ insurance agencies.

Implement new sales incentives to target key initiatives

Communicate with external case managers to ascertain the needs of potential patient referrals to the facility

Develop a competitive edge by initiating unique promotions, including offering private rooms,

Utilize both verbal and non-verbal communication skills to transact effective business

Work closely with staff to deliver the highest quality customer service possible

Health-Plus Chiropractic P.C. Irvington, NJ 04/2009-03/2010

Operations Manager

Prospect, lead and co-manage business development and sales initiatives for prominent medical practice firm. Provided excellentcustomer service skills, and maintained constructive relationships with co-workers and clients. Demonstrated independence and meticulous attention to detailed.

Consistently met and exceeded company sales goals.

Provided superior customer service skills on all accounts.

Implemented new sales incentives to target key initiatives.

Developed a competitive edge by initiating unique promotions.

Utilized both verbal and non-verbal communication skills to transact effective business.

Maintained detailed account records, ensuring streamlined organizational processes.

Demonstrated firm understanding of client needs and provided effective solutions.

County of Essex Division of Economic DevelopmentEast Orange, NJ 12/2000-04/2009

Employment Specialist

Coordinated and managed multiple projects in busy office environment. Established and maintained constructive relationships with employers and employees, ensuring their needs were met. Maintained detailed records, correspondence and files, Ensured streamlined organizational processes.

Utilized high-impact interpersonal communication skills to resolve operational and personnel issues.

Assessed employee needs and provide effective solutions.

Provided superior customer service to employees and prospective employees.

Developed and maintained constructive relationships with benefits providers.

Newark Public SchoolNewark, NJ 09/2003-12/2009

GED Examiner

Planed and coordinated educational policies for specific subject area Promoted educational opportunities and testing

procedures to the general public

. Ensured the security of test materials and test administration, maintained confidentiality

and integrity of the examination/results.Administered examination to English/French speaking candidates

Provided language translation when necessary.

Answered general questions according to established guidelines of testing facility.

Certification American Pharmaceutical Sales Association – 2009

Certified Member; Also…

D

Certified Dementia Practitioner (CDP)

CPR Certified

Education Master of Healthcare administration - 2008 Seton Hall University – South Orange, NJ

B.A., Human Services/Psychology - 1998 National Louis University – Evanston, IL

Lynda Gaspard-Craan,MHA,CDP

61 Pillot Place West Orange, NJ 07052 (M) 973-***-**** ********@****.***

Course Work Budgeting Healthcare Management

Financial Management & control Human Resources Management in Healthcare

Strategic Planning & Marketing in Healthcare Nursing Leadership in Healthcare

Skills: Excellent organizational, interpersonal and planning skills, Proficient in Microsoft Word and Excel,

PowerPoint and well versed in Yardi, Point Click Care, Omega, Famis and Oracle Production. Good communication both verbal and written, self-discipline, conflict resolution, good group facilitation, leadership and training skills. Detail oriented / analytical skills, excellent interpersonal / strong initiative and a self-starter. Planning and organizational skills

Community Sigma Sweetheart -1992 Concern Mom Child Care Advisory Board-2003-2008

Service Candidate Essex County -3rd district Freeholder-2002 Representative H.A.V.E.N- 2002-2006

Newark Youth Advisory Board- 2003 Little Ones Pre-School Advisory Board- 2002-2009

Languages Fluent in French and Haitian Creole

Reference Available upon request

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