Customer Service Sales

Jessica Wallace

Email Address: J .*.*******@*****.***

Phone#: 8 32.913.6057

Objective: T o be able to share my knowledge and utilize my skills for the development of the company while attaining self growth as well.

Education: In Progress

● University of Houston Downtown – Major Social Work (January 2010 - May 2015)

● University of North Texas (Aug. 2008 - Dec. 2010)

● Incarnate Word Academy (Aug. 2004 - Graduated June 2008) Skills:

● Customer Service

● Sales

● Administrative/Clerical

● Detail Oriented

● Crisis Management

● Proficient in Microsoft Office, Excel, PowerPoint, Outlook, Corel Draw, Word Press, and the Internet

● Ability to quickly learn new tasks

Job Experience:

● Onboard Tours (4/2014–5/2015) – CSR & Lead multiple projects including: Sold and Booked tours; provided customers with tour information; inputted hotel concierge and reseller bookings; prepared monthly reseller invoices; organized and filed refunds, invoices, and other various files; contacted customers with any tour cancellations or for updates.

● Womack Development (07/2013-02/2014) – Administrative Assistant & Office Key Holder: greeted visitors; answered phones; set up and tracked work orders; monitored collection of tenants’ rent; maintained calendar, emails, mail, and property listings including the property keys; booked property showings for various agents; prepared and oversaw open house preparations; set up various meetings as requested.

● Wristband Nation (9/2012-3/2014) – CSR & Social Media Coordinator: Provided customers with information and assisted them with their wristband design; update social network sites; clerical duties as assigned (i.e. filing, answer phones); help manage retail and wholesale orders; created digital proofs; prepared and shipped orders; creator of Wristband Nation Comics;

● Aaron Brothers Custom Framing and Art Supplies (5/2012-9/2012) - Sales Associate: Assisted customers with custom framing and responded to customer inquiries and requests; replenished the floor inventory; unpacked and recorded receipt of new inventory.

● Nine Maternity (2/2011-3/2012) – R etail Sales Associate & Key Holder: Assisted clients with proper fit in maternity clothes; recorded receipt of new shipments; merchandised the store floor and windows.

● City of Houston Legal Dept. (06/2008 – 07/2008) and (06/2009-07/2009) - Internship: Filed documents; entered closed file data into the archive database; completed clerical duties as assigned. References: Furnished upon request.

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