Desktop Support Active Directory
Resume:
Manny Perez
Bronxville, NY, **708
914-***-**** ****@*******.***
SUMMARY
Information Technology Professional with a successful rate of project completion. Experienced in various environments of servers and computers. Proven track record in identifying and resolving critical issues. Highly motivated dedicated team contributor. Ability to quickly learn and adapt in diverse networking environments. I am currently working on the desktop support side of IT with aspirations of becoming a network engineer.
TECHNICAL SKILLS
Hardware: Dell server, Dell workstation, HP server, HP workstation Software: Server 2008 R2, Server 2008, Server 2003, Exchange Server, SQL Server, Windows Embedded, Windows 10, Windows 8.1, Windows 7, Windows Vista, Windows XP, RSA, Mobile Iron, Citrix, SCCM 2012, Varonis DatAdvantage
Languages: Spanish
PROFESSIONAL EXPERIENCE
MBIA Inc, Purchase, NY 2014 – 2017
Help Desk Level II, (2014 - 2017)
Support the Help Desk Level I representative on services and issues they are not able to perform.
Install SW, modify settings, replace HW, etc. as required to resolve the incident.
Over 200 users in support environment.
Troubleshoot experience with Windows 7,8.1,10.
Answer inbound customer requests from e-mail, phone, voice-mail or walk-in.
Use BMC Service Desk Express ticket processes to document actions taken.
Assist senior level admins in issues regarding servers, web services, firewalls, virtualization, and networking.
Management of production infrastructure hardware/software and related technologies.
On boarding of new employees/contractors using Active Directory 2008 and Exchange 2013.
Video and audio conferencing, web-sharing technology.
Knowledge of mobile devices (iOS and Android)
Move/Add/Change work for Cisco VoIP telephones.
Ensure Sarbanes Oxley compliance.
Mobility management, purchasing and reporting via AT&T's Premier Portal.
Deploying laptops and PC’s using imaging technologies such as Symantec Ghost and Microsoft Deployment Toolkit.
Update applications and images in Microsoft Deployment Toolkit.
Participating in rotating on-call duties (after hours support).
Analyze Fireamp alerts triggered by workstations.
Create and deploy SCCM packages for Windows Security and Application updates to all offices.
Provide weekly security report to CIO with data harvested from FireEye and Ironport.
Knowledge supporting Active Directory, Microsoft Office Suites and Windows File Permissions.
Daily schedule and assign video conference setup.
Daily assign tickets to the team or operations.
Projects
Replace all XP workstations with Windows 7
Replace all BlackBerry devices with iPhone devices
Rename all user workstations to new naming convention with powershell script.
Assist with migrating all devices from old Mobile Iron to new Mobile Iron server.
ROBERT HALF TECHNOLOGY, Stamford, CT 2014
IT CONSULTANT, (2014)
Participated in XP to Win 7 migration project at Mount Kisco Medical Group with 1500 users.
Added PC’s to Active Directory.
Added printers and special applications.
Upgraded hardware as necessary.
Deployed PC’s to various remote sites.
COMPUTERIZED ELEVATOR CONTROL, Moonachie, NJ 1994-2014
SYSTEMS ADMINISTRATOR, (1998-2014)
Provide support and installation of various IT-based elevator monitoring and dispatching systems.
Point of contact for IT Support within companies internal users.
C-level Support on technical issue.
Desktop Support for MS Office, Window XP & 7.
Windows Server 2003, 2008 maintain, install and configuration of application.
Windows XP-7 migration 40 users desktops
Virus removal and backups.
Maintain Exchange Server.
VPN remote support.
Troubleshooting of DNS and DHCP.
Implemented elevator and escalator monitoring systems for various airports and campuses worldwide.
Completed Installation of Ethernet-based elevator dispatching systems at various sites globally.
Hardware Technician, (1994-1998)
EDUCATION
BT, Electrical Engineering Technology, N.Y.I.T. New York, NY
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