Information Technology Customer

Anna F. Addario de Coppola

****.*******@*****.***

+1-786-***-**** (EST)

Weston, FL 33332

Career objective:

To join a small or medium size organization where I can employ my 16+ years of experience and expertise in managing and supervising most of its functional departments - sales and marketing, purchasing and supply, cost and profitability, cash flow, human resources, and customer relations and care - and making them more effectives and efficient.

Summary statement:

General management and business consultant professional with 16+ years progressive experience in strategic planning, improving operational efficiency, team building, project management, business development and customer care, for the healthcare and retail industrial sector. Educated in computer sciences, with native proficiency in Spanish, and professional working proficiency in English and Italian. Able to quickly identify and solve problems, turn ideas into strategies to increase revenue, and implement systems/processes to improve profit.

Solid working knowledge and proven track record of:

• Strategic Planning: review market and competitors, redefine services and processes, and implement and execute action plans to faster react and better achieve goals and objectives.

• Financial Management: plan, control and execution of cash flow, investment/expenses management.

• Leadership and People Management: attract, motivate, coach, develop and retain team members.

• Business Development: define, implement, and review the execution of the commercial strategy.

• Customer relations and customer care: create empathy, demonstrate expertise and professionalism, establish true and value communication and relationships with customers.

• Communication: communicate with the organization, and speak with senior management. Professional experience:

Independent Business Consultant for small/medium size commercial retailers. Caracas-Venezuela June 2010 to present date

Responsibilities:

• Assess the current business situation.

• Create initiatives to fill the gaps between current business situations and desired ones.

• Increase employee motivation and morale.

• Improve work performance and organizational communication.

• Provide coaching, guidance and training to employees.

• Develop management and supervisory skills.

• Contribute to the design and implementation of business development campaigns and plans to maximize market share and revenue generation.

• Promote initiatives to achieve customer satisfaction and customer loyalty.

• Impulse recommendations to increase company’s customer base and market penetration.

• Identify and recommend integration points between supply and demand activities.

• Analyze and advise optimization areas on purchase-to-pay and order-to-cash processes.

• Review and propose improvements to the end-to-end supply chain. Achievements:

• Recommended and executed changes and improvements to the advised companies’ existing processes, people and technology that allowed the realignment and achievement of the companies’ goals.

• Improved the advised companies’ organizational structure by defining new functions or redefining existing, and establishing new compensation plans, based on performance metrics.

• Improved cash flow of advised companies by negotiating favorable payment methods with suppliers, optimizing the use of inventory and its replenishment, and reducing collection time of credit sales.

• Established a new pricing scheme for products/services commercialized, and introduced new lines of business that improved both profit and revenue of the advised companies.

• Recommended and provided a better image both to the advised companies’ physical space and to the their final products and services image.

• Recommended and helped in the implementation of CRM systems to improve customer satisfaction and loyalty, optimize marketing, maximize upselling and cross-selling, and increase revenue from customers.

Operations Manager. “Centro Integral de Salud, Nutrición y Estética Dermo Light”, Caracas-Venezuela January 2000 to May 2010

Responsibilities:

• Strategic planning of the company and its business areas.

• Formulate policies, standards and procedures.

• Define the organizational structure of the company, its functions, compensation plan and compensation scheme for associated doctors.

• Market study for the formulation of competitive prices in the market.

• Consolidate a portfolio of satisfied customers to achieve the greatest recurrence of them and generate new customers.

• Manage the inventory of medicines and assets efficiently. Achievements:

• Developed a strategic plan that made possible the creation of a headquartered office and 2 branches, positioning the business among the most prestigious and recognized in the medical-aesthetic sector.

• Incorporated a side-business activity at the main office by creating a fully functional and operational surgical unit for plastic / aesthetic surgery procedures.

• Defined guidelines, policies, standards and procedures to all business processes, associating performance metrics to most of them.

• Designed the organizational structure of the headquartered office, creating jobs positions, defining their responsibilities, and recruiting/placing a suitable staff with a remuneration scheme according to their experience and growth plans within the company. The scheme was replicated in the other 2 subsidiaries.

• Increased the profitability of the company by optimizing direct materials, direct labor, and manufacturing/delivery overhead costs, and the revenue by offering most competitive prices in the market.

• Created procedures and implemented system tools to constantly monitor the customer base, improve communication strategies and marketing campaigns, as well as customer satisfaction and loyalty.

• Introduced improvements to the whole supply chain process -procurement, inventory, logistics, ordering, and forecasting and planning- and as a consequence, to the whole procurement budget and order to pay cash flow cycle. “Centro Integral de Salud, Nutrición y Estética Dermo Light” (Dermo Light) was an aesthetic clinic in which were offered a wide range of cosmetic treatments and surgical procedures. By the end of fiscal year 2009, Dermo Light exhibited a patient’s portfolio in excess of 600, and revenue figures in excess of USD 400,000. Manager of Information Systems. Lafarge (Cement, construction aggregates, and concrete), Caracas- Venezuela. February 1993 to December 1999

Information Technology Administrator. OTEPI (Engineering, Procurement and Construction), Caracas- Venezuela. April 1992 to January 1993

Information Technology Administrator. JANTESA (Engineering, Procurement and Construction), Caracas-Venezuela. February 1991 to March 1992

Product Presales Consultant. ALTOS de Venezuela (IT Product and Services Provider), Caracas- Venezuela. February 1988 to January 1991

Education:

Associate Degree in Computer Science. 1986-1988. Universidad Nueva Esparta, Caracas-Venezuela

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