Customer Service Sales

ERIC STEWART

**** ******* ****** #** *** York, New York, 10037 919-***-**** e ***********@*****.***

WORK EXPERIENCE

BOB’S DISCOUNT FURNITURE, BRONX, NY

Sales Associate, Sep 2016– Present

● Ptovide world class customer service and offer customers an unforgettable shopping experience.

● Generate sales through a low pressure consultative approach. NATIONAL DEBT RELIEF, NEW YORK, NY

Customer Service Representative, Sep 2015 – Mar 2016

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.

● Check to ensure that appropriate changes were made to resolve customers' problems. HERTZ, RALEIGH, NC

Counter Sales Representative, Oct 2014 – Oct 2015

● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

● Achieved 110% of sales goals set by management

● Top 4% in selling ancillary products and services to enhance customer's travel experience MARKETING WERKS/VERIZON FIOS, BRONX AND WESTCHESTER COUNTY, NY Engagement Manager, Feb 2013 – Oct 2014

● Resolve customer complaints regarding sales and service.

● Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

● Delivered excellent customer service to drive penetration and reduce churn

● Execute and develop a sales strategy within assigned territory to drive revenue and increase FIOS penetration by 50%

LEITH HONDA, RALEIGH, NC

Sales and Leasing Consultant, Mar 2010 – Feb 2013

● Meet and greet customers to discover their wants and needs in purchasing a vehicle

● Demonstrate extensive product knowledge of the vehicle being sold and its competitors

● Achieved 125% of quota every quarter

CLAYTON HOMES, HENDERSON, NC

New Home Sales Representative, Dec 2008 – Feb 2010

● Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

● Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

● Interview clients to determine what kinds of properties they are seeking. TIME WARNER CABLE, MORRISVILLE, NC

Direct Sales Representative, May 2008 – Dec 2008

● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

● Increase market share by 30% in assigned territory PHH MORTGAGE, RALEIGH, NC

Mortgage Advisor, Jul 2006 – May 2008

● Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

● Conduct seminars and training sessions for sales agents to improve sales techniques.

● Generate loan volume of $1,000,000+ monthly

● Maintain 150% of quota monthly

AMERIQUEST MORTGAGE, RALEIGH, NC

Senior Mortgage Specialist, Aug 2004 – Jul 2006

WHITE DIRECTORY/TALKING PHONE BOOK, CARY, NC

Premise Local Sales Rep, Mar 2003 – Aug 2004

YELLOW PAGES RESOURCES, GREENVILLE, NC

Senior Account Manager, Aug 2001 – Mar 2003

ACCOUNT MANAGER, Sep 1998 – Aug 2001

WESTERN INTERNATIONAL/US YELLOW PAGES, NEW YORK, NY Senior Account Executive, Jun 1993 – Sep 1998

TMP WORLDWIDE INC, NEW YORK, NY

Marketing Representative, Apr 1990 – Jun 1993

Customer Service Representative, Mar 1987 – Apr 1990 EDUCATION

BOROUGH OF MANHATTAN COMMUNITY COLLEGE, NEW YORK, NY Completed coursework towards Business/Finance, May 1986

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