Anita Lowe

acynzn@r.postjobfree.com

248-***-****

Qualifications

Experienced IT professional with skills in hardware, software, mentoring and project management. 11 years of experience with hardware, software, security and applications in support for General Motors account in various positions.

Strengths include problem solving, process documentation and customer service. I am an enthusiastic self-starter, with exceptional interpersonal and communication skills.

Proficiencies and Expertise

Technical Certifications:

Microsoft Certified Professional Windows 2000 Professional

Hardware/Software Vendor Course Training:

Course 2152-Implementing Microsoft Windows 2000 Professional and Server

Course 2154 Implementing Microsoft Windows 2000 Professional and Server

Industry Expertise:

System/Security Administration Specific to GM 11 Years

Windows 2000 Migration for GMOL 1 Year

Engineering Workstation Support Services (EWSS) supporting GM 2 Years

Clearances

Cleared for Top Secret Information and Granted access to SCI based on a SBI completed by DIS 860211 under Case Control# 85333-1326

TS Date Granted: 12 JUL 2010

Agency Granting: DISCO

Investigation Type: SSBI (SINGLE SCOPE BACKGROUND INVESTIGATION)

Investigation Date: 01 JUL 2010 Agency Investigation: OPM

PROFESSIONAL EXPERIENCE:

Collier County Naples, Fl Apr 2013

Technical Support Specialist

1 st & 2 nd Level Desktop support

Apple IPhone/IPad staging with MAAS 360

AD Account Management, Email Accounts, Security groups and DL’s

Some Inventory

Utilize Service Manager for Work orders • SCCM remote control • Current support for Windows 7/10 support, Office 365

Avaya setup and administration(learning)

Alorica Ft Myers, Fl Feb 2013-April 2013

Costco Concierge

Provided technical support for Costco Customer

Lee County Clerk of Courts Ft. Myers, Fl Mar 2012-Oct 2012

Court Clerk

Criminal Division

File, scan and review documents on a rotating schedule.

General Dynamics IT Virginia Sep 2009 to Aug 2010

Senior Security Analyst

Network Monitoring for Dept of Homeland Security

Monitoring and Configuration of Alerts using Cisco MARS

Manage user request(scans/pw resets, id creation) with Remedy

Symantec Antivirus configuration

SOP Creation

Electronic Data Systems Corporation an HP Company Auburn Hills, MI 1998 – 2009

Infrastructure Analyst 2006-2009

Access and compliance Management

Security Administration(of user logon ids, their access rights and server security parameters), threat protection, and compliance management for production and non-production servers(Unix/Windows) for the GM client

Creation of IDs, groups and access rights, password resets, for internal EDS support teams, GM clients and 3rd party Vendors.

Incident and change requests managed through Service Center queues.

Project Management - Responsible for compliance of GM Security standards when new servers are stood up in environment and promoted to production.(P2P)

.

System Administrator 2004-2006

2nd level Remote Break/Fix

System Administrator Break/Fix team responsible for providing remote desktop support for approximately 8,000 GM distributed Engineering customers(Windows, Unix and Office on Unix)

Identify software, hardware and Network issues, Reinstall software, Lotus notes configuration, profile rebuilds, Active Directory user management, schedule remote rebuilds. Manage incidents through Service Center.

Lotus Notes SME

System Administrator 2003-2004

Server Monitoring

Monitoring of 300+HP, Sun, IBM, SGI and Windows servers for GM Warren

Vehicle Engineering Center which allows for early detection and response to

Server alarms.

Configuration Management (BMC Patrol).

System Administrator 1998-2003

Remote Desktop Management

Remote Desktop Support for General Motors account (60,000 + seats) on Windows 2000 operating systems. Responsible for diagnosing/resolving issues with applications, hardware, network and servers. Direct incidents to appropriate teams as necessary. Assisted with 2000 migration

PW resets, software reinstalls, printer installs, Blackberry/Palm, VPN, Lotus Notes, Active Directory.

Alternative Resources Corporation

System Administrator 1997-1998

Onsite Desktop Support

Supported the General Motors account (8000 seats).

Built, configured, tested, and supported client desktop and notebooks

Troubleshoot software and hardware issues, on and off site.

Supported migrations from Windows 3.x to Windows 95(Gm Online)

United States Navy

Petty Officer Second Class

United States Navy as a Data Processing Technician E-1 to E-5

Software/Administrative Tools

Opsware, Service Center, putty, Permeo, Lotus Notes, Microsoft Office, Secure FTP, VPN, Remedy, Cisco Mars, Active Directory, ADSM, Tivoli Remote Control, Netmeeting, Sharepoint, McAfee

Education

1998-Present OJT, Windows 2000, Windows 2000 Server, Windows 2000 Active Directory, NETG Online Courses, Microsoft NT 4.0 Core Technologies, Administering Windows NT 4.0, mentors and OJT.

1984-1991 Navy Technical Training, Computer Based Training

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