System Administrator Active Directory
Resume:
Anita Lowe
**********@*****.***
Qualifications
Experienced IT professional with skills in hardware, software, mentoring and project management. 11 years of experience with hardware, software, security and applications in support for General Motors account in various positions.
Strengths include problem solving, process documentation and customer service. I am an enthusiastic self-starter, with exceptional interpersonal and communication skills.
Proficiencies and Expertise
Technical Certifications:
Microsoft Certified Professional Windows 2000 Professional
Hardware/Software Vendor Course Training:
Course 2152-Implementing Microsoft Windows 2000 Professional and Server
Course 2154 Implementing Microsoft Windows 2000 Professional and Server
Industry Expertise:
System/Security Administration Specific to GM 11 Years
Windows 2000 Migration for GMOL 1 Year
Engineering Workstation Support Services (EWSS) supporting GM 2 Years
Clearances
Cleared for Top Secret Information and Granted access to SCI based on a SBI completed by DIS 860211 under Case Control# 85333-1326
TS Date Granted: 12 JUL 2010
Agency Granting: DISCO
Investigation Type: SSBI (SINGLE SCOPE BACKGROUND INVESTIGATION)
Investigation Date: 01 JUL 2010 Agency Investigation: OPM
PROFESSIONAL EXPERIENCE:
Collier County Naples, Fl Apr 2013
Technical Support Specialist
1 st & 2 nd Level Desktop support
Apple IPhone/IPad staging with MAAS 360
AD Account Management, Email Accounts, Security groups and DL’s
Some Inventory
Utilize Service Manager for Work orders • SCCM remote control • Current support for Windows 7/10 support, Office 365
Avaya setup and administration(learning)
Alorica Ft Myers, Fl Feb 2013-April 2013
Costco Concierge
Provided technical support for Costco Customer
Lee County Clerk of Courts Ft. Myers, Fl Mar 2012-Oct 2012
Court Clerk
Criminal Division
File, scan and review documents on a rotating schedule.
General Dynamics IT Virginia Sep 2009 to Aug 2010
Senior Security Analyst
Network Monitoring for Dept of Homeland Security
Monitoring and Configuration of Alerts using Cisco MARS
Manage user request(scans/pw resets, id creation) with Remedy
Symantec Antivirus configuration
SOP Creation
Electronic Data Systems Corporation an HP Company Auburn Hills, MI 1998 – 2009
Infrastructure Analyst 2006-2009
Access and compliance Management
Security Administration(of user logon ids, their access rights and server security parameters), threat protection, and compliance management for production and non-production servers(Unix/Windows) for the GM client
Creation of IDs, groups and access rights, password resets, for internal EDS support teams, GM clients and 3rd party Vendors.
Incident and change requests managed through Service Center queues.
Project Management - Responsible for compliance of GM Security standards when new servers are stood up in environment and promoted to production.(P2P)
.
System Administrator 2004-2006
2nd level Remote Break/Fix
System Administrator Break/Fix team responsible for providing remote desktop support for approximately 8,000 GM distributed Engineering customers(Windows, Unix and Office on Unix)
Identify software, hardware and Network issues, Reinstall software, Lotus notes configuration, profile rebuilds, Active Directory user management, schedule remote rebuilds. Manage incidents through Service Center.
Lotus Notes SME
System Administrator 2003-2004
Server Monitoring
Monitoring of 300+HP, Sun, IBM, SGI and Windows servers for GM Warren
Vehicle Engineering Center which allows for early detection and response to
Server alarms.
Configuration Management (BMC Patrol).
System Administrator 1998-2003
Remote Desktop Management
Remote Desktop Support for General Motors account (60,000 + seats) on Windows 2000 operating systems. Responsible for diagnosing/resolving issues with applications, hardware, network and servers. Direct incidents to appropriate teams as necessary. Assisted with 2000 migration
PW resets, software reinstalls, printer installs, Blackberry/Palm, VPN, Lotus Notes, Active Directory.
Alternative Resources Corporation
System Administrator 1997-1998
Onsite Desktop Support
Supported the General Motors account (8000 seats).
Built, configured, tested, and supported client desktop and notebooks
Troubleshoot software and hardware issues, on and off site.
Supported migrations from Windows 3.x to Windows 95(Gm Online)
United States Navy
Petty Officer Second Class
United States Navy as a Data Processing Technician E-1 to E-5
Software/Administrative Tools
Opsware, Service Center, putty, Permeo, Lotus Notes, Microsoft Office, Secure FTP, VPN, Remedy, Cisco Mars, Active Directory, ADSM, Tivoli Remote Control, Netmeeting, Sharepoint, McAfee
Education
1998-Present OJT, Windows 2000, Windows 2000 Server, Windows 2000 Active Directory, NETG Online Courses, Microsoft NT 4.0 Core Technologies, Administering Windows NT 4.0, mentors and OJT.
1984-1991 Navy Technical Training, Computer Based Training
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