Technical Support specialist

Profile

IT Support Specialist with over ** years of experience in technical support and

administrative responsibilities associated with all remote Camden locations. Responsible for technical support and troubleshooting of all Information Technology technical issues, coordination with vendors on a wide range of responsibilities, as well as, delivering a high level of customer service.

Work Experience

Technical Support Specialist, Camden Property Trust; Houston, TX- April 2005- Present

Responsible for technology hardware, software and peripheral additions, moves, changes, and issues at the corporate, community and/or regional offices. Enter requests into ITSM application and files supporting documentation while monitoring daily progress of resolution of items from initial receipt until ultimate resolution, ensuring that the end user is kept informed of status on critical problems, order status, etc.

Responsible for reviewing and analyzing monthly escalations between tier 1 and tier 2 support to determine areas for improvement and implement necessary solution. Managed and planed the successful deployment of over 254 pc’s including multi- function devices and printers at remote office locations. Installed, configured and worked along with the support team to establish an in-house guest network including guest Wi-Fi across 150 offices nationwide, thereby reducing costs completely on 3rd party monitoring and equipment. Successfully planned and managed the installation of Nest thermostats saving each location over $12,000 a year in energy costs.

Scripted installations for deployment to our user base with SCCM Assisted with internal/external network troubleshooting including carrier or provider connections.

Maintained records and inventory of site information, devices, hardware/software, etc. Managed vendors throughout the installation of new construction site surveillance and access control systems.

Supported and coordinated the installation of community wide Audio Visual Systems across the portfolio of offices.

Victor S. Cruz

704-***-**** ***********@*******.*** 13130 Fry Road #813, Cypress, TX Managed and designed the set-up of AV systems for multiple functions nationwide. SUPPORT SPECIALIST GROUP 4 SECURITY; CHARLOTTE, NC 2002-2005 Responsible for technology hardware, software and peripheral additions, moves, changes, and issues at remote banking locations.

Installed and configured DVR systems along with windows based PC’s to manage all security systems.

GRAPHIC\WEB DESIGNER US PROMOS, ROSLYN, NY 2000-2002 Responsible for the design of promotional items in a high paced environment. Designed company logos for corporate identity campaigns. Responsible for web hosting and domain name registration for various customers. Education:

Associate Degree in Electronic and Computer Service Technology, 1998-2000 Island Drafting & Technical Institute Amityville, NY Interconnecting Cisco Network Devices

2008 Charlotte, NC

Planning and Deploying System Center 2012 Configuration Manager, 2011 Charlotte, NC

Microsoft Certified Desktop Support Technician,

2007 Charlotte, NC

Skills:

Windows 7, Windows 10, Microsoft Active Directory, DNS, DHCP, Windows Management console, Batch Scripting,Microsoft Office Suites, SCCM, MDT, Network layout and topology, Routers and Switches, Mac OS and IOS, Patch Panel set-up and toning line location, Rack set up, power and equipment set-up,Bi-Lingual Customer Service, Team Player

References Provided upon request

Personal Data: Married Father of 3.

Salary Flexible

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