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*. Go to www.woodforest.com.
*. Click Enroll (located in the top left Online Banking
login section on the homepage).
3. Select Click Here to Sign Up! The
Online Services Enrollment page displays.
4. Select the primary identification type presented to the bank upon account opening from the
Identification Type dropdown list (Social Security Number, Driver’s License, State Identification Card, Matricula Card, Military Identification, or Passport). 5. Enter the identification number in the Identification Number field that correlates to the selected
Identification type.
Woodforest Online Services
Enrollment Instructions
Visit www.woodforest.com to enroll now!
Last Modified 03/15/2013
OVERVIEW
You can quickly and easily enroll in Woodforest Online Services! There are two ways to enroll: 1. An enrollment token may be emailed to you, making enrolling in Online Services easier than ever.
New customers who provide an email address upon account opening will automatically receive a welcome email from Woodforest National Bank which includes the enrollment token the day after account opening.
Existing customers may request an enrollment token by contacting Customer Support at 1-877-***-****. Please Note: Enrollment tokens are only valid for 72 hours. After this time period, you must request a new enrollment token by contacting Customer Support at 1-877-***-****. Customers who do not provide and email address should follow Step 2 below to enroll in Online Services.
2. Customers may enroll anytime without contacting Customer Support by supplying their account or debit card number. If enrolling using this option, the following information must be provided during the enrollment process:
Checking account, savings account or debit card number
Mother’s maiden name
Date of birth
STEPS TO ENROLL
Member FDIC Equal Housing Lender
Verify Identity
Woodforest Online Services
Enrollment Instructions
Page 2
6. If you select a Woodforest account or debit card number in the Verify Yourself with field:
Enter your checking, savings, or debit card
number in the Account field.
Enter your mother’s maiden name in the
Mother’s Maiden Name field.
Enter your date of birth in mm/dd/yyyy format in the Date of Birth field.
7. If you select a “Welcome” token in the Verify
Yourself with field:
Enter the welcome enrollment token that was
emailed to you in the Woodforest Online
Services Welcome Email.
8. Click CONTINUE to proceed, or CANCEL to cancel
enrollment. The Woodforest National Bank Online
Services Agreement displays.
9. Review the Woodforest National Bank Online
Services Agreement.
Click I ACCEPT to proceed,
or
I DECLINE to cancel enrollment.
The Optional Services page displays.
10. Select if you would like to enroll in eStatement services.
11. Select Yes, I’d like to enroll if you would like to enroll in eStatement services. Review the
eStatement Terms and Conditions displayed. Select
the checkbox I verify that I can view PDF
documents and I consent to the terms above, then
click I ACCEPT to proceed,
or
I DECLINE to cancel enrollment.
12. Select No, thank you if you do not wish to enroll in eStatement services, and then click CONTINUE. By
selecting this you will receive paper statements.
Services Agreement
Optional Services
Woodforest Online Services
Enrollment Instructions
Page 3
13. Enter your primary email address in the Email
Address field. This will be set as your primary email address in online banking.
14. Re-enter your email address in the Confirm
Address field.
Note: A verification email will be sent to this email address. Remember to check your email and follow
the directions to complete the verification process. Certain types of alerts will not be sent if an address is not verified.
15. Enter a unique username in the Username field. Your username must be more than three (3) characters
and is not case sensitive.
16. Enter your password in the Password field.
Passwords must be a minimum of eight (8)
characters, include upper and lower case letters, and include numbers and/or special symbols.
Review the Password Complexity Requirements
located at the bottom of the Setup User Profile page for specific requirements when selecting a
password.
17. Re-enter your password in the Confirm Password field.
18. Click CONTINUE to proceed.
19. Select a question from the Question dropdown list. 20. Enter the answer to the selected questions.
Note: Select questions and answers that are easy
for you to remember. Answers are not
case-sensitive. Do not use the same answer to
every question. These questions are an important
part of the security model, helping to keep your
online banking sessions safe.
21. Repeat steps 19 and 20 until all four security ques- tions and answers are complete.
22. Click CONTINUE. You are now enrolled in
Woodforest Online Services. All accounts eligible for Online Services display.
Setup User Profile
Password Complexity Requirements
Your password cannot contain your username.
Your password must be a minimum of 8 characters and must meet at least 3 of the following 4 categories:
English uppercase characters (A - Z)
English lowercase characters (a - z)
Numeric digits (0 - 9)
Non-alphanumeric (For example: !, $, #, or %)
Passwords are case sensitive. For added security we recommend that you change your password every 90 days. Setup Security Profile
For more information, please visit www.woodforest.com and click Help located in the top left Online Banking login section on the homepage. Here you will find Frequently Asked Questions, a Quick Reference Guide, and more. For additional help or support, contact Customer Support at 1-877-***-**** or visit your local branch.
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