Active Directory Microsoft Office
Resume:
Resume of: Beorn Teske
*****.*****@*****.***
http://www.linkedin.com/in/beornteske
Summary
I have over 10 years of experience in the Information Systems field. My expertise lies in the support and monitoring of a Windows 2008/2012 Server environment. I have proven, real-world, experience with Active Directory, Exchange, Cloud Computing, and Networking. My most recent position has shown that I have the ability to adapt to new systems and master them in a short amount of time, as well as save a company a substantial amount by streamlining licensing or standardizing corporate applications.
Professional Experience
DS-IQ 2016 – 2017
On-Site Support
Key Achievements:
Worked with System Center 2012 to deploy Runbooks.
Assisted with transition from on-premises 3CX phones to a CenturyLink cloud solution.
Implemented Windows Deployment System as standard for imagining new hardware.
Onboarded new-hires by providing equipment and training during their first weeks.
Infospace 2015 - 2016
IT Support / System Administrator
Key Achievements:
Primary end-to-end Helpdesk support for 3 International sites and 186 personnel.
System Administrator to over 30 applications. Including, but not limited to, Office 365, Zendesk, SalesForce, Google Analytics/DoubleClick for Publishers/Ad Manager, Confluence, Okta, and Slack.
Built a FAQ self-service system which reduced incoming trouble tickets by 30%.
Maintained an inventory of thousands of pieces of equipment, and all active company contracts via Samanage.
Standardized or renegotiated contracts for multiple company applications which resulted in over $100,000 year over year savings for Infospace.
3Sharp 2013 - 2015
On-Site Support / System Administrator
Key Achievements:
Traveled with Microsoft Office 365 Marketing team to provide on-site support to executive level conferences.
Maintained multimillion dollar inventory for O365 Marketing Demo team which included many prototype and pre-market items.
Preformed pre-demo configuration of IPads, IPhones, Windows Phones 8/8.1, Android Tablets, Android Phones, and Surfaces as required for demonstrations.
Configured user accounts and content for demonstrations.
Provided System Administration for 3Sharp corporate via both Office 365 and Active Directory 2008/2012
Satori Software 2013 - 2013
System Administrator
Key Achievements:
Singularly resolved approximately 160 world-wide employees’ hardware, software, and VOIP related issues.
Transitioned employees from Microsoft Office 2003/2007 to 2013.
Administered ShoreTel VOIP software, Active Directory 2008 R2, Exchange 2007/2010, and Lync 2010.
Configured network, email, VOIP, printing, and security card access for each new employee.
Used Windows Deployment Server (WDS) to image each new employee workstation.
Proactively monitored Orion Solarwinds to detect any network latency or connectivity issues.
Alaska Airlines 2012 - 2013
Helpdesk Support II
Key Achievements:
Assisted users in Active Directory 2008 R2 permissions and account administration.
Proficient in First Class email administration.
Provided first line support for Severity 1 and Severity 2 outages.
Identified and resolved IIS issues involving internal, external, and third party websites.
Resolved approximately 20 trouble tickets per day.
Proficient in the use of Altiris 6 and 7 to push software and jobs to client workstations.
Used Hewlett Packard Device Manager (HPDM) to administer and troubleshoot thin clients.
Worked with other internal support teams to ensure issue resolution.
CoinStar 2012 - 2012
Asset management and VOIP migration
Key Achievements:
Contracted to assist CoinStar in migrating from a CISCO VOIP to a PolyCom VOIP solution.
Singularly tracked over 1600 routers and switches and 8000 SAN Hard drives for yearly inventory.
Completed contract work weeks ahead of schedule.
VOLT VMC 2011 - 2012
Microsoft Office 365 Tier 2 Exchange Engineer
Key Achievements:
Experienced in troubleshooting Exchange 2070/2010 and Active Directory 2008 R2.
Connected Exchange 2007/2010 to Microsoft Cloud Services.
Proficient in Microsoft PowerShell and Microsoft online services module for windows PowerShell.
Used Microsoft PowerShell to diagnose and resolve complex end-user issues.
Specialized in assisting upset and high profile (one million plus users) customers.
Proficient in RightNow, CAP, and MSSolve (CRM) ticketing systems.
Resolved between 10 and 20 trouble tickets per day.
Sought out on a daily basis by peers for advice and assistance.
Personally more than doubled weekend severity B service level agreement adherence.
Graduated second overall in training class.
U. S. Navy, Oak Harbor, WA 2003 - 2010
NOC Technician 2007 - 2010
Key Achievements:
Worked with Veritas Netbackup.
Provided regional Systems Administration in a 24/7 environment for Top Secret/SCI LAN to over 500 workstations and 1700 users along the west coast and Canada.
Proactively monitored and controlled systems and networks to maximize systems availability.
Extensive Microsoft Server 2003 support.
Skilled with Microsoft XP, Exchange, with extensive Active Directory knowledge.
SCOM/SCCM familiarity.
Experience with Cisco routers (4000, 5000 series) as well as TCP/IP, DNS, DHCP and subnets.
Remedy ticketing system experience.
Network Systems Administrator/Customer/Technical Support Technician 2005 - 2007
Key Achievements:
Command Information Security Officer.
Received, imaged, configured and tracked new/existing desktops on a weekly basis.
Initiated a program that brought down build time of new work stations from 15 man hours to 2 man hours by implementing Norton Ghost software to take an image of each build of workstation. Later implemented network ghosting to cut down on travel time and user downtime.
Solely provided IT support to over 1500 end-users for Combined Maintenance Organization Ten (CMO-10).
Worked extensively with remote troubleshooting tools built into windows to provide off-hour assistance.
Created file structure and security permissions for CMO-10 shared drive from the ground up.
Worked on a daily basis with both local and corporate Navy Marine Corps Internet (NMCI) help desk individuals to solve end user issues.
Lead Help Desk facilitator for approximately 600 users in Fleet Air Reconnaissance Squadron One (VQ-1).
Established and maintained work stations and user accounts worldwide during multiple deployments.
Extensive Remedy trouble ticket experience.
U. S. Navy, San Diego CA 2003 - 2005
Customer/Technical Support Technician
Key Achievements:
Performed complex problem resolution activities according to established procedures and made decisions that impacted world-wide assignments of national naval vessels.
Lead support technician to Fleet Admiral, Commanding Officer, and Executive Officer.
U. S. Marine Corps, San Antonio TX 1998 - 2003
Computer Operator/Spanish Linguist
Key Achievements:
Provided Level I support to co-workers on 50 Sun UNIX work stations.
Awarded numerous letters of recognition and a Joint Service Meritorious Achievement performance award from various agencies within the government for outstanding quality of work.
Education & Certification
Skagit Valley College Information Technologies Major
High School Diploma, Sunny Hills High School, Fullerton, CA
Certified Journeyman Networking Core, 2006
Highlights of Continuing Professional Education:
First Line Leadership Development Program, 2007
J-NetCore, 2006
Information Systems Technical Training, 2004
Cryptologic Technician Interpretive, 2000
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