Fresno, CA 93711
Summary of Qualifications
Nationally certified Pharmacy Technician with over six years of retail pharmacy experience. Ability to take on multiple projects at one time and complete each in a timely manner. Personal banking enhanced customer service qualities and abilities to work under extreme pressure, with zero incidents. Qualifications include:
Training and mentoring
Average Typing Speed 90WPM
Communicate with the pharmacist and physician to verify and clarify prescription orders. This process ensured the patient received the correct medication(s), relieving them of temporary ailments and enhancing their daily lives.
Developed an internship program to mitigate the workload while maintaining allocated staff members. Bringing in extra personnel to assist in daily tasks resulted in faster service, and positive remarks from customers.
Formulated a plan by compiling information about usage of eight automated teller machines, delivery of cash, and staff schedule to service automated teller machines. Operating in dual control, serviced eight automated teller machines within two days and did not disrupt the regular workflow, and did not inconvenience the community.
Handled and Organized Detail Information
Gathered and maintained handwritten personal and insurance information from patients and input them into an electronic database. Verified for correctness at each visit while maintaining privacy protocols, resulting in fewer rejected claims due to incompleteness.
Obtaining personal information for custodians of business accounts to grant access. In an area with high turnover, information changed frequently. Keeping the data in order allowed for smoother transactions and happier clients.
Compiling contact information from various sources in order to keep families informed of company events and news. Becoming a source of information to assist families in any way.
Family Readiness Group Leader, 2-2 HHC US Army, Seoul, South Korea, 2015-2017
Personal Banker, Armed Forces Bank, Fort Irwin, CA, 2012-2014
Certified Pharmacy Technician, Target, Fresno, CA, 2009-2012
Pharmacy Clerk, Longs Drugs Store/CVS, 2006-2009
Education and Training
Associate of Science, Medical Coding and Billing, Grantham University
California State University Fresno: 167 semester units in Biology
National Pharmacy Technician Certification, Pharmacy Technician Certification, Board (PTCB)
Presidential Volunteer Service Award