Customer Service Sales

Experience:

Product Trainer/Specialist – Microsoft (Mosaic) – Santa Rosa, CA

(2013 – 2015)

Inspire customers, associates and management on all Microsoft products

Sell with persuasion by recommending proper tech solutions which meet customer’s needs

Engage consumers and associates with product knowledge and demonstrations

Complete personal training, call reports, and department audits in a timely manner

Perform department resets, change and update signage displays and visual merchandising, and maintain a clean and aesthetic sales floor

Market Ambassador – Microsoft (Mosaic) – Sacramento, CA

(2012 – 2013)

Educate, showcase and create excitement around Microsoft’s Windows 8 ecosystem

Lead product trainings via one-on-one settings, small table groups, tradeshows and call center events

Ensure amazing user experiences by instituting and optimizing devices for customers and associates

Support associates with point of sale transactions and help resolve troubleshooting issues

Facilitate training events for regional training managers and new hires

Attain sales goals by maintaining communication with administration and store personnel for forty-five locations as their product knowledge expert

Computer Sales Specialist – Best Buy – Roseville, CA

(2010 – 2012)

Research and self-teach product knowledge to provide customers with the best solution for their personal electronic needs

Excel in establishing a loyal consumer base and promoting continued sales growth

Successfully up sell technical services and hardware protection plans by illustrating key values

Simplify technical information so customers comprehend the full functionality of their device

Collaborate with leadership and inventory project teams to help down-stock, organize, and setup product placement to help increase store revenue

Customer Service – Blockbuster – Roseville, CA

(2009 – 2011)

Ability to sell, as well as provide outstanding customer service

Promote membership and account upgrades to increase store revenue and retain clientele

Proficient in managing customer expectations and handling difficult clients to aid customer retention

Assist with customer questions and concerns while managing their accounts, credits and balances

Exceptional communication skills in person and over the phone

Quickly and effectively learn product knowledge – self starter

Education:

Sacramento State University – Sacramento, CA – 2009

Sonoma State University – Rohnert Park, CA – 2007-2008

Sierra College – Rocklin, CA – 2003-2006

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