DEBBIE HUPP

**** ******* ***, *****, ** ***** H: 402-***-**** acyny2@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking Full time employment - Secretarial/Office Motivated customer service specialist with over 8 years retail experience in a fast-paced, team-based environment. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Friendly and enthusiastic, who consistently meets customer service satisfaction goals. Accountable on demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Attentive Customer Service Representative with 8 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Attentive Customer Service Representative with 8 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

SKILLS

Accounts payable specialist

Expertise in invoice and payment transactions

Goal-oriented

Cash handling and management

Positive and friendly

People-oriented

Detail-oriented

Active Data Online

Excellent work ethic

Team building expertise

Strong interpersonal skills

WORK HISTORY

Office Manager/Executive Asst, 11/2004 to 12/2012 Glassman's Hearing Aid Technology,Inc – Omaha, NE

Answering Incoming phones Customer Service Sales Payroll/Taxes Data Entry Excel, Word Perfect/Outlook /Power Point Scheduling appointments/Mail Insurance Billing- (Medicaid, Health Insurance).

Composed effective accounting reports summarizing accounts payable data.

Posted receipts to appropriate general ledger accounts.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Researched and resolved accounts payable discrepancies.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Reconciled vendor statements and handled payment complaints or discrepancies.

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Filed and addressed employee complaints in accordance with company policies and government regulations.

Successfully implemented new technologies and process automations to encourage continuous improvement.

Strong Communication Skills

General Ledger Accounting

Effective Time Management

Complex Problem Solving

Credit Card Transactions

Customer Relations

Accounting Clerk

Time Management

Invoice Processing

Computed Sales Prices

Vendor Invoice Payments

Payment Complaints Discrepancies

Microsoft Office

Accomplished Payable Clerk

Human Resources

Human Resources Administrator, 07/2003 to 10/2004 Watson Pharmaceuticals H.R. Asst – San Bernadino, CA

Preparing new Hire Packets Verifying Employment Phones- 5 incoming lines.

Resolved employment-related disputes through proactive communication.

Administered compensation, benefits and performance management systems and safety and recreation programs.

Represented organization at personnel-related hearings and investigations.

EDUCATION

High School Diploma: 1988

Bellevue West High -

University of Nebraska College - Omaha, NE 2011-2013

English Major/Criminal Justice earned 23 credits

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