Manager Management

SHEKHAR RAJPURE

(Cell) +1-615-***-****

Profile:

Leverage Fourteen plus years of experience in System Administration, Application support and Solution engineering,

Core Qualifications:

Windows and Network Administration Application and Systems Architect

AWS Engineer Data Centre Manager

Enterprise Application Support Specialist IT Service Delivery and Project Management

Summary:

Over all experience in IT Service delivery, Data Centre Management, IT Infrastructure Management, Incident Management and Enterprise Application Management.

Over Eight years of experience in Windows Server Administration in enterprise on Win 2003/2008/2012 IIS, SCOM, AD, SharePoint and Security.

Over seven years of experience in Enterprise Application support specialist and solution architect in web based applications and Systems.

Installations, configuration and troubleshooting of Servers includes IIS, MSSQL/MySQL, SCCM, SCOM, OCS, Domino and Exchange Servers, Symantec, WSUS.

Planning and Building Environments in Amazon Cloud and on premises infrastructure, communication between and moving to AWS services EC2, ELB, S3, VPC and RDS.

Monitoring Environments using various monitoring tools and analysing the system for better performance.

Designing fault tolerance system with help of AWS Cloud, VMware, F5, Load Balancer, Cluster server, Keep alive, RAID.

Managing and troubleshooting complex issues across all layers of application which includes Dotnet, Middle Tier, Tibco, database, MS CRM and MS Axapta.

Web Servers IIS and Web Farm management, Apache, Tomcat and Jboss administration

Managing Production, High availability, Disaster recovery, QA and Dev environments.

Technical project manager and IT service delivery manager

Design and implement IT Infrastructure for client facing applications and internal projects.

Capacity planning, Performance tuning and server hardening of servers and applications.

Part of DevOps and Spotify Model

Providing 24*7 global application support to US, EU and APAC clients.

Performing system audits, Reports, patches, migrations, upgrades and decommission and restoration of data/servers with help of snapshots, backups tools.

Provide support in release deployments, rollback and troubleshooting of applications and infra changes.

Following Ticketing system, on call support, Remote Infrastructure management, ITIL processes and Change management.

Incident management. Troubleshooting of Prod incidents, RCA, Post Incident review (PIR) and Problem management.

Partnering with Development, QA and Operation teams in IT projects, troubleshooting and solution engg.

Write and maintain technical documentation, run-books.

Technical Skills:

Servers – 2003/2008/2012, Active Directory and SCOM, Powershell, Redhat Linux.

Web Servers Admin: IIS and Web Farm management in 6.0/7.5/8.5, Tomcat, Apache and JBoss.

Aamazon Cloud EC2, VPC, ELB, IAM, ELB, S3 and RDS

Lotus Domino/Exchange Administration, Antivirus, Patching and hardening.

Networking: F5 Load balancer, MPLS VPN, Cisco routers, switches and Checkpoint Firewall

Security: PCI and BS 7799. PCI Compliance of Web Servers, websites and applications. Scanning and Hardening to secure Windows and Web servers, Network devices and Desktops.

Database: MS SQL 2008/2012, Oracle

Storage/Virtualization: TSM, VMWare

Monitoring Tools: PRTG, Splunk, SCOM, Cloudwatch, OpNet, Nagios, AWStats, Webalizer, Spectrum and Evanious

Ticket/Incident/Change management tools: ServiceNow, SericeDesk, HP Quality Center

ITIL: Incident Manager and PIR, Problem Management, Change and Release Management.

Professional Trainings:

AWS Cloud Training from Amazon PMP certification training from SEED InfoTech

Training in SAP Administration as a Basis Consultant CCNA Training from Karrox Tech

Redhat Linux (RHCE) Training from NIIT Advanced Diploma in Software Engg. From APTECH.

ITIL V3 training and implementation.

EDUCATIONAL QUALIFICATION

Diploma in Electrical Engineering from B.T.E. Mumbai.

PROFESSIONAL EXPERIENCE

Synechron INC USA June 2014 - Present

Location: Nashville TN USA

Role: Systems Support Specialist/IT Infrastructure Architect

Client: ASURION Insurance Services Inc. Nashville TN USA

Roles and Responsibilities:

Managing Windows 2003/2008 and 2012 Servers in enterprise, Business critical applications, Production and Non-Prod environments, Change review and deployments.

Troubleshooting P1/P2/P3 incidents until closure in production and Non Prod environments

Post incident reviews (PIR), RCA’s and problem management of P1/P2 incidents

Configure, setup and managing Web Servers, Websites in IIS 7.5/8.5 web servers and F5 load balancer.

Performance monitoring, Capacity planning and Hardware sizing of servers and IT infrastructure.

Setup, Configuration and troubleshooting of SCCM infrastructure

Monitoring of environment health through various tools – Opnet, PRTG, SCOM, Splunk and Nagios

Supporting and troubleshooting complex applications issues across UI, Middle Tier and Database layers.

Migrations of servers and applications from Win 2003/IIS 6.0 to Win 2012/IIS 8.5 and Win 2008/IIS 7.7

Setting up and troubleshooting IIS, Tomcat, Apache, JBoss and Enterprise Application Support in Multi-Tier Prod/Non Prod environments. Managing complex environments includes Web Servers, Websites and F5 load balancers. UI, Middle Tier Dotnet and Tibco services, MS CRM, Axapta and MS SQL

Setup and configure MS CRM, MS Dynamics, Blackbox, Dotnet and Tibco middle tier services

RFC review, deployments in Prod and Non-Prod environments

Working on DevOps and Spotify model. Scrum master for Front office squad

Partnering with Development, QA and Operations teams across IT organisation new projects, infrastructure setup and troubleshooting complex issues

Technology: Windows Servers 2003/2008/2012, Redhat Linux, IIS 7.5/8.5, Apache, Tomcat, JBoss, Tibco, MSCRM SSL, DNS, F5, SQL, Amazon Cloud. Splunk, PRTG, Jira, ServceNow.

Synechron Technologies Jan 2012 – June 2014

Location: Pune, India

Role: Manager - Application Support

Client: ASURION Insurance Services Inc. Nashville TN USA

Roles and Responsibilities:

Technical project manager for IT Operations team to support US, EU and APAC clients. Was working with global teams to manage 24*7 support of Asurion Operations.

Manage and support IT Operation and Business critical applications including Dotnet, CRM applications Windows servers and network.

Troubleshooting complex multitier application issues across different layers includes UI, Dotnet Middle tier, Tibco services, CRM, Servers and database.

Setup a team of application support analysts and system engineers for Asurion operations that includes Dotnet application support, Tibco Admins, DBA and System Admins.

Setup and build new environments and infrastructure for clients in US, APAC and EU regions.

Performance capacity and planning of IT infrastructure and hardware.

Incident management of production incidents and drive them until closure with in SLA limit.

Post incident review, RCA’s and problem management.

Monitoring production environments through various tools – Opnet, PRTG, Splunk, SCOM Nagios.

Setup priorities for the team based on business demands.

Onsite-Offshore coordination with different stake holders.

Technology: IIS 6.0/7.5 Web Farms, Tomcat, Apache JBoss, Windows Servers 2003/2008, Linux, MS SQL, MS CRM, Tibco BW and BPM. Axapta.

Synechron Technologies May 2010 – Jan 2012

Location: Pune, India

Role: Incident Manager

Client: ASURION Insurance Services Inc. Nashville TN USA

Roles and Responsibilities:

Drive production incidents to closure to restore services in SLA

Communication with higher management for escalation and status updates

Prepare Incident synopsis for P1/P2 incidents

Post incident reviews (PIR) and Problem management

Provide necessary approvals for emergency and normal changes

Partner with Development, QA and IT Infrastructure teams for work arounds and troubleshooting the issues

Synechron Technologies Sept 2007 – May 2010

Location: Pune, India

Role: Environment Manager

Client: ASURION Insurance Services Inc. Nashville TN USA

Environment Manager for Non-Prod environments. Managing Dev-Int and QA Environments includes multitier web based applications. Web Farm management. Change and release management in Non-Prod environments. Multiple visits to client locations for knowledge transfer and client management.

Roles and Responsibilities:

Managing Non Prod environments, Projects and IT, remote monitoring of all layers includes Applications, Network, Database & O.S.

Managing IT infrastructure of Client with off shore/on shore team.

Installation and troubleshooting of Windows, Linux and IIS, Tomcat, Apache and JBoss servers.

Build new environments and setup all applications.

Team Management, Daily/Weekly client Meetings. Metrics preparations and presentations.

Synechron Technologies Mar 2007 – Sept 2007

Location: Pune, India

Role: Infrastructure Manager

Client: Wachovia/Wells Fargo USA

Roles and Responsibilities:

Managing IT infrastructure project, Production support environment, remote monitoring of all layers includes Network, Database & O.S.

SDC IT infrastructure Management includes Servers, Desktops, Leased lines, Routers, Firewall and Lab Setup.

Prepare IT infrastructure for new projects.

CMS Computers Ltd Feb 2005 – Mar 2007

Location: Pune, India

Role: Data Center and IT Infrastructure Manager

Client: IDBI Home Finance Ltd

Profile: Responsible to ensure availability of Data Center and IT infrastructure, Oracle Apps, Home Finance application, HRMS, Oracle & SQL databases, MPLS VPN, Servers, Messaging.

Roles and Responsibilities:

Managing a Team of Support & development engineers to Maintain & Upkeep the Data Centre & I.T. infrastructure of Central Office & 20 remote locations in all over India.

IT budgeting & forecasting of I.T. expenses.

Responsible for the IT projects over the entire lifecycle: Concept, requirements analysis, solution architecture, planning, sourcing, execution and implementation, testing, user acceptance and maintenance.

Procurements, implementation & up gradations of hardware, software & solutions.

Disaster recovery, BS7799 implementation and security audits.

Measure and report on service delivery levels achieved with respect to various services delivered in the IT framework

Pre & post Vendor Management, SLA Management & Performance review.

Technology:

oWindows 2000/2003 Servers & Active Directory. AIX and Linux Servers. Lotus Domino/Notes.

oOracle Apps Server & client support. (Fin.& HRMS modules), Oracle 9i & SQL 2000 database.

oTivoli Storage Manager & Tape Library. Tivoli Netview and Monitoring.

oMPLS VPN, Cisco routers, Switches, Checkpoint firewall, Antivirus and Intrusion detection system.

Tata Yazaki Autocomp Ltd Jan 2002 – Feb 2005

Location: Pune, India

Role: System Administrator

Description: Responsible for IT operations, Budgeting, New projects & its implementation, Align and upgrade IT with business needs.

Roles and Responsibilities:

Installation, Configuration, support and Implementation of Microsoft Windows NT server 4.0 & Win 2000/2003 servers on IBM X Series Servers in the Enterprise.

Installation, Configuration, support and Implementation of Lotus Domino/Notes, MS SQL Server.

Installation, up gradation, trouble shooting, customization & fine tuning of ERP.

Backup and recovery of data of all applications.

Implement security policies and permissions to users for Domain controllers. Planning group strategy, creating groups and assigning rights.

System Monitoring and Performance Tuning.

Up gradation & optimization in Hardware, Software & Networking as per requirements.

Installation Configuration, support & troubleshooting of various Software applications,

Design and implementation of TCP/IP networks and subnets in Enterprise.

Network administration of 3COM, Cisco Switches & Routers.

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