Sales Customer Service

Patria Jones

Telephone: 253-***-**** Email: ***************@*****.***

Professional Profile and Objective

I am a customer service professional with experience at office administration, social program services, sales, and helping people find solutions. I have an excellent work ethic, enjoy learning and love the challenge of meeting mission objectives in team environments. I am accountable; goal orientated, and enjoy success building. I am open to challenging office administrative opportunities.

Work Experience Highlights

Sales Associate

Kohl's Corporation - Federal Way, WA - November 2016 to January 2017

I really enjoyed this customer and sales position. The primary focus of the job was in helping customers find purchasing solutions. Specific duties included greeting customers, sales functions, and cashiering, but additionally the job required excellent communication, sales skills, and product knowledge.

Instructional Computing

Highline Community College - Des Moines, WA - October 2008 to October 2010

I worked at the Women’s Program Center which provides educational counseling, job placement services, student advocacy, and support services. My duties varied including staffing the front desk, receptionist duties, student records, and general student services. However, my primary function was to help students at the computer resource room by answering questions, addressing problems, and helping the students with computer issues. Often this required tutoring students on computer use. Helping people find solutions and encouraging them to succeed was very rewarding.

Telemarketer

Time Life Inc. - Seattle, WA - 2002 to 2004

This was an inside sales position conducted by telephone. I answered incoming sales calls and utilized institutional sales scripts and sales approaches to build sales. I typically exceeded my sales quotas. The position also required lead development which relied on calling prior inquires and cold calls. I also developed leads by placing survey calls off purchased lead lists. I really enjoyed the customer service, sales building, and the challenge of sales building aspects of this job.

Office Clerk

Southeast Family Center - Seattle, WA - 2000 to 2002

The position was part of a team devoted to providing social services to children, youth, and families leading to safe, stable and sustainable community life. I provided administrative support to a team of social workers, case managers, and other clinicians. Specific duties included front desk and admissions work, telephone and switchboard functions, appointment scheduling, and answered general questions.

EDUCATION

Criminal Justice

Highline Community College - Des Moines, WA

Attended January 2016 to February 2019

Cyber Forensic

Highline Community College - Des Moines, WA

Attended 2012 to 2013

High School

Cleveland High School Seattle, WA 1994

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