Customer Service Manager

Business Development and Management Professional

Strategically focused, values driven professional with a comprehensive understanding of economic and business strategies, identifying opportunities, and customer development. Regarded for the ability to completely review and analyze data and communicate information in a clear and cogent manner while meeting the needs of his clients. Combine Bachelor’s degree in Finance and Insurance with top-flight performance in project leadership, issue resolution, and marketing plan development. Core competencies:

Leadership Skills & Team Collaboration

Executive Research & Proposal Development

High-Profile Presentations & Communications

Public Relations & Customer Service

Community Relationship Building

Marketing & Client Management

Program Development & Management

Strategic Planning

Professional Experience:

Northwest Arkansas Business Journal, Springdale, AR 2016-Present

Brand Strategist

Account manager working with clients to help develop their brands and help complete their marketing strategies through advertising programs in the most-read niche business publication in the region

Rogers Public Schools, Rogers, AR 2015-2016

Substitute Teacher, Grades 6-12

Supervised classroom, students, and volunteers. Implemented and followed through with the daily instructions of the permanent classroom teacher. Assisted students with assignments as needed.

Bentonville/Bella Vista Chamber of Commerce, Bentonville, AR 2010-2014

Vice President of Economic Development

Executive role leading the Economic Development effort for the cities of Bentonville and Bella Vista. Led efforts to recruit, expand, and retain businesses and industries within area – providing demographic and area marketing information to prospects and crafting strategic plans and programs to encourage growth.

Provided small business owners and job seekers with valuable information about local and regional markets to help them make good decisions for their growth and development, which in turn played an integral role in establishing both Bentonville and Bella Vista as best places to live.

Led a Business Retention and Expansion effort as a part of the NWA Council’s Regional Economic Development initiative, including an in depth analysis of both cities’ largest employers to identify the opportunities, challenges, and concerns our businesses and industries were currently experiencing, and identified potential solutions for the future.

Provided leadership on an 18 month effort to create an economic development strategic plan for the City of Bentonville.

Showroom Services, Inc., (in partnership with Arcadia Dairy Farms, Inc.), Bentonville, AR 2007 to 2010

Account & Replenishment Manager (2009 to 2010) / Sales & Customer Service Manager (2007 to 2009)

Conducted complex industry, market, product development, inventory, and sustainability research as part of Walmart and Sam’s Club Team. Delivered presentations, addressed questions, and crafted creative solutions that linked our products with the needs of the customer.

Project managed the rebranding of Great Value private brand, spearheading extensive research and data entry efforts under the direction of Walmart Team Vice President to successfully complete initiative.

Identified and capitalized on line extension opportunities that resulted in $26M revenue growth in 2 years.

Leveraged technology to streamline the replenishment process to accommodate for new products and maximize shipments.

Rogers-Lowell Area Chamber of Commerce, Rogers, AR 1998 to 2006

Vice President of Business Development (2000 to 2006) / Business Development Director (1998 to 2000)

Executive roles leading Economic Development Division and concurrently guiding Chamber operations as key member of Administrative Management Team. Led efforts to recruit, expand, and retain businesses and industries within area – providing demographic and area marketing information to prospects and crafting strategic plans and programs to encourage growth. Supported Government Issues Task Force Division – partnering with officials at city, county, state, and federal levels on diverse projects and issues.

Served as the voice of the Chamber and business community, speaking to local, state, and national television, newspaper, and magazine media, the national wire services news media, community organizations, government agencies, and legislative bodies. Additionally played key part in special fundraising events to promote and support growth as area experienced a rapid population increase.

Cultivated relationship with Cryovac, Inc. that resulted in the building of a new industrial plant that created more than 100 jobs in Rogers, orchestrating a meeting between prospect, broker, and various city and community stakeholders to secure project over potential sites in 2 other states.

Created and led Rogers Advertising & Promotion Commission, establishing a revenue stream as area evolved into a tourism destination by researching policies and practices, crafting funding strategy, and developing city ordinance for approval. President of NATA, (NWA Tourism Association), 2001-2003

Performed extensive project feasibility research and supplied executive guidance to various developers resulting in the completion of diverse development projects including The Pinnacle Hills Promenade, The Scottsdale Center, John Q. Hammons Convention Center / Embassy Suites Hotel, and Pleasant Crossing Shopping & Entertainment Center.

Provided small business owners and job seekers with valuable information about local and regional markets to help them make good business decisions. Their growth and development played an integral role in establishing Rogers as one of Forbes Magazine’s fastest-growing and best places to live.

Valued diversity and difference and took the lead in advocating the assimilation of Hispanics into American and local area culture following 1500% Hispanic population increase – supporting the growth and reform of secondary and tertiary education systems as well as the local healthcare system. Efforts resulted in higher educational standards, five school addition and expansion projects, and development of a larger healthcare facility.

Prior Career Experience

Previous engagements include managing workers’ compensation claims for J.B. Hunt Transport, Inc., adjusting multi-peril property claims for State Farm Insurance Co., building and managing a convenience store from start-up to more than $1M in revenue, and playing as an Offensive Lineman for the Detroit Lions.

Education:

ECONOMIC DEVELOPMENT INSTITUTE, UNIVERSITY OF OKLAHOMA

Graduate – Economic Development Program

UNIVERSITY OF ARKANSAS

BSBA, Finance & Insurance (Concentration: Economics)

Professional & Community Affiliations:

Rogers Early Risers Rotary Club:

Past Club President and Paul Harris Fellow with Rotary International Foundation

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