Customer Service Representative

Christopher Joseph Murray

** ***** ****** ****** *********, Indiana 46142

1-317-***-**** **********@*****.***

PROFILE

Detailed, organized professional with excellent verbal and written communication skills. Excellent time management skills with the ability to multi-task and work with diverse groups of people. Demonstrated ability to apply critical thinking skills to solve problems and reach consensus with customers.

EDUCATION

Marian University, Indianapolis, IN May 2012

Bachelor of Science in Management

Cumulative GPA: 3.5/4.0

EXPERIENCE

Account Billing Clerk (Sponsored Programs Accounting) July 2015 November 2016

Ivy Tech Community College, IN

Managed Microsoft Excel spreadsheets and sustained a list of billings and invoices

Tracked the current status of the invoice and recorded the timeliness of grant reimbursements to maintain compliance with local, state and federal guidelines

Investigated transactions to ensure they directly related to the mission of the grant being utilized

Posted payments in Ivy Tech’s Banner software program

Communicated with external regions to work with key personnel in grant management and accounting and to reconcile any questionable transactions that may not have met strict guidelines or bylaws

Tax Intercept Team January 2015 July 2015

Ivy Tech Community College, IN

Navigated Microsoft Excel spreadsheets and manage a list of students who owe tuition

Determined the current status of the student and whether the school is justified in collections

Researched bankruptcy court records and other information to determine legality of the tax intercept program and make clear decisions as to whether or not Ivy Tech is entitled to the funds or if the student is protected

Posted payments in Ivy Tech’s Banner software program

Compared data on several spreadsheets to verify identity of the student in question to avoid erroneous interception of funds

Customer Service Representative July 2012 – October 2014

Horizon Bank N.A., IN

Maintained strict customer confidentiality to ensure audit compliance and proper safeguarding

Led personnel by example with integrity and ethics at all times

Assessed issues and situations to clarify customer concerns

Resolved customer concerns quickly and efficiently resulting in customer satisfaction

Utilized critical thinking skills and effective communication skills to promptly resolve customer concerns resulting in high customer satisfaction

Directed team in daily tasks using efficient and effective techniques

Tested, managed, and validated data to ensure controlled documents were accurate and within compliance

SKILLS

Leadership Administration Customer Relations Training

ADDITIONAL EXPERIENCE

Full-Time Student January 2008 – May 2012

Ivy Tech Community College/Marian University

Chemical Technician November 2003 – July 2007

KYB Manufacturing, IN

Human Resources Specialist December 1994 – October 2003

United States Army, IN, FL, AL

Maintained an automated database of electronic personnel records for over 1,200 employees

Produced various standard operating procedure manuals for critical areas within operations

Coordinated the organization’s government credit card program, investigated any suspected cases of abuse and abnormal activity within the program and produced high quality visual and written communication to senior leadership personnel

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