Management Quality

Pamala A. Caputo

Cell: ph 843-***-****; Email: ************@*****.***

**** ******* ***** ***********, ** 37421

PROFESSIONAL SUMMARY

Quality Professional with technical background; Inspector Aerospace shuttle systems, USAF certified aircraft technician, USAF trained information manager, Office administration, Microsoft Office suite, peripheral, hardware, software, server management, Cyber security investigations incident response team. I have a background in Quality Management assisting with ISO accreditation/certification. First responder certified.

PROFESSIONAL EMPLOYMENT

10-28-2016 to present Currently unemployed due to factory closing a reduction in force (RIF); seeking certification as a NSSP Network Systems Security Professional to begin January 16th, 2016. Coursework will last 65 days. Will be going to school full time Monday through Friday 9-5. This enhances my former USAF Information Management certification and am looking to employ in Network Security.

GENERAL ELECTRIC (formerly ALSTOM) 2014 to 2016

Quality Control Inspector

• ASNT VT Level II method to SNT-TC-1A; conduct quality inspections utilizing method.

• Utilize Geometric Dimensioning and Tolerance (GD&T) and skills to interpret mechanical drawings of turned and milled parts. Use micrometers, calipers, hand held gauging and other quality instruments to perform on-line and final inspections of machined components. Identify and documents discrepancies for product resolution. Segregates nonconforming product. Proficient in computer based applications to report findings for corrective action, write Non conformance reports.

Boeing Commercial Airplanes 2012 to 2013

Quality Control Inspector/ Product Acceptance Specialist

• ASNT VT Level II method to SNT-TC-1A; conduct quality inspections utilizing method. Inspects, validates and verifies routine product conformance to design requirements. Provides objective evidence of results through surveillance and monitoring. Identifies and documents discrepancies. Segregates and controls non-conforming items and scrap.

Precision Fabrication and Cleaning 2011 to 2012

Quality Control Inspector/ Quality Technician

• Establishing, maintaining and optimizing an effective quality program (supplier quality, receiving, in-process, final inspections, entire QA/QC function). Implement problem solving tools, prevention methods, quality-at-the-source and continual improvement techniques such as NPI (New Product Introduction), CO (Change Order), incoming inspection process, NCR (Non-Conforming Reporting), SPC (Statistical Process Control). Utilized multiple hand inspection tools. Interprets complex engineering definition of parts and/or assemblies. Inspected systems that were active and assisted in improving processes which affected systems approval.

United Space Alliance 2008 to 2011

Quality Control Inspector-Senior Aero Composites Inspector

• Performs in-process and final inspection of composite-type materials, laboratory equipment and goods for flight, associated hardware, systems, or components during repair, rework, and manufacturing operations.

Evaluate products, equipment, and processes to ensure the quality of company products is compliant with governmental regulations, safety practices and engineering requirements.

New Century Components 2007 to 2008

Quality Manager/ Lead Quality Inspector

• Responsible for monitoring the operational development of the Company QMS. Evaluate and audit processes, policies and programs. Maintains technical instructions for standard processes. Provide Tier 1 phone support and coordination for computer problem resolution. Investigate security attacks, report incidents, Troubleshoots and restore routine technical service and equipment. Recommends process improvements for problem prevention. Documents work flow in Ticket Management System. Escalates problems to Tier 2 or 3 as required.

• Evaluates messages from monitoring tools and takes action to resolve and prevent IT infrastructure issues.

Department of Defense Computer Forensics Lab

Quality Manager/Top Secret SCI 2005 to 2007

• American Society of Crime Laboratory Directorates (ASCLD) certified auditor, documentation, computer forensics. Computer forensics examiner utilizing tools such as encase to data identifiable intrusions, hacks and account for possession of media that can be used for prosecution in support of case review. Networks and computer hardware. Incident responders. Cyber investigations. Responsible for the Quality Management System certified and accredited to ISO standards.

Department of the United States Air Force

Information Manager/Top Secret SCI 2003 to 2007

• Wartime/contingency operations in support of Air Intelligence Agency, Air Force Information Warfare Center Cyber security, Operational risk management, Information assurance, life cycle planning, records management, official mail management, administrative orders, publications management, forms management, publications and forms dissemination, electronic forms software, computer configuration, software, software/hardwarepolicy and procedures, emergining technologies, networking, user accounts, print management, web pages and USAF portal, perationalizing and professionalizing the network, client workstation configuration management, email and network addressing, electronic mail, administrative communications management program, and information management awards. Cyber security to include reporting of attacks that infiltrated our server through data base administration.

United State Air Force Reserves 2000 to 2003

Pneudraulics Aircraft Systems Specialist

• Work was of a technical nature working as an aircraft technician on airframes such as the UH-60 blackhawk helicopter. Modify, test, isolate problems reported by flight crew, inspect after flight, phased inspections and isochronial inspections to perform periodic maintanence required. Flightline aircraft response team when aircraft were preparing for flight to ensure aircraft flight successful. Utilized several tools to fix and repair and service aircraft. Air carts, hydraulic mules, hose and cut off machine to fabricate new flex hoses and also make rigid tubing to replace worn out hydraulic high pressure and low pressure lines.

Full time student

Brevard Community College 1998 to 2000

United Space Alliance formerly Lockheed Martin 1990 to 1998

Senior Quality Inspector

• Work involved inspection of systems on space shuttle for lauch, recovery and deservice through reservice in preparation for launch. Test and service ground service equipment to validate calibration. Inspection of jobs that were performed real time as witness to verify test steps performed and ensure critical interface to External Tank (ET) and Mobile Launch Platforms (MLP). Test preparations often found non conforming issues which then required writing of reports for investigation and test to ensure problem resolution. Various inspection tools utilized to verify close tolerances and torque, witness technician performance to ensure adequate test steps performed.

United States Air Force 1987 to 1990

Pneudraulics Aircraft Systems Specialist

• Work was of a technical nature working as an aircraft technician on airframes such as the UH-60 blackhawk helicopter. Modify, test, isolate problems reported by flight crew, inspect after flight, phased inspections and isochronial inspections to perform periodic maintanence required. Flightline aircraft response team when aircraft were preparing for flight to ensure aircraft flight successful. Utilized several tools to fix and repair and service aircraft. Air carts, hydraulic mules, hose and cut off machine to fabricate new flex hoses and also make rigid tubing to replace worn out hydraulic high pressure and low pressure lines.

EDUCATION

• Bachelor of Science-Applied Management. Grand Canyon University, GPA 3.64.

• Master of Science- Leadership. Grand Canyon University, GPA 3.76

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