Customer Service Representative

JANICE SENGER

***-**** ***** ******* ****., Leduc, AB T9E 0K8 H: 780-***-**** C: 780-***-**** ************@*****.*** Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. 47 WPM typing speed

6775 Alpha/Numeric typing speed

6885 Numeric typing speed

Over 5 years of Administrative Experience

JD Edwards/E-One

GrandMaster Suite

MS Office Suite

Standard First Aid Level C - AED

Customer Service Representative, 09/2015 to 11/2016 Data Communications Management – Edmonton, AB

Prepared and submitted detailed quotations for customers High attention to detail when pricing orders, entered/monitored production orders, ensured customer delivery expectations were met

Handled client calls regarding new and current items, quality concerns and delivery status Acted as a liaison between internal departments and clients Completed administrative duties such as filing, maintaining job notes, and client records Organized semi-weekly meetings with sales representatives to create transparency, and resolve conflicts, so that we could respond better to the client's needs

Receptionist, 10/2014 to 06/2015

Finning Canada – Edmonton, AB

Ensured superior customer service by following the company's mission statement Created and tracked the use of security passes and visitor log books Reserved board rooms and ordered catering

Entered Technical Service Requests which allowed clarity of what needed to be completed by the IT department Maintained working relationships with union and non-union personnel Processed and delivered mail using the intranet directory and in person Created and received courier documentation

Ordered and distributed office supplies while adhering to a fixed office budget Receptionist, 08/2013 to 10/2014

MNP, LLP – Edmonton, AB

Processed Interac payments and closed machine at end of business day Prepared and batch scanned documents for archiving Assisted file clerk with filing both hard copy and electronic documentation Answered phone system at two locations for more than 100 colleagues while recording accurate messages Screened all visitors and directed them to the correct employee or office Receptionist/Sales Coordinator, 04/2011 to 07/2013 Lafarge Canada – Edmonton, AB

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Accountable for processing bills of lading and concrete pipe product orders including walk in purchases Prepared detailed quotations for municipal and industrial customers Assisted in project coordination including calculating build heights, preparing manhole shop drawings, working with production staff

Provided support to customers on product application, installation and requirements Maintained relationships with key stakeholders

Served as backup for shipping and receiving as well as parts runner Issued credits and rebills to client accounts and scanned invoices to clients Assisted the purchasing agent with month end production reports Organized lunches for corporate and safety meetings Client Service Representative, 07/2007 to 04/2011

Royal Bank of Canada – Kelowna, BC & Edmonton, AB

Responsible for counting all currency

Identified and reported counterfeit currency

Retrieved cheque images using IRIS software

Processed business deposits, personal deposits, and bill payments Loaded and completed ATM maintenance

Negotiated cash, cheques, money orders, and drafts Accurately balanced the branch to eliminate costly control measures which would increase branch overtime and decrease productivity

Collaborated with junior staff, mentoring them on meeting their sales goals by anticipating the clients' needs Warehouse Administrator, 08/2004 to 09/2006

Brewers Distributor Limited – Kelowna, BC

Effectively routed daily deliveries in a cost-effective manner to meet forecasted budget guidelines Entered and balanced union payroll using Grand Master Suite Processed debits and credits to client accounts using JD Edwards software Balanced petty cash, completed bank deposits and coded accounts payable Distributed mail to appropriate personnel and arranged courier pick ups Answered a four line phone system

Redirected keg order with minimal cost to the correct location saving the clients from brand tarnishment Bank Teller Certificate: Finance, 2006

Royal Canadian Institute of Technology - Vancouver, BC 89% GPA

Coursework in Organizational Behavior, Compensation, Labour Relations and Customer Experience. Business Writing & Editing Certificate: 2002

EDUCATION

Okanagan University College - Kelowna, BC

Coursework in creating, formating and editing business documents. Basic Accounting Certificate: Bookkeeping, 2001

Okanagan University College - Kelowna, BC

Provides knowledge and skills of the complete bookkeeping cycle, how to set up a company through the full year's business cycle for computerized accounting systems. Understanding of payroll administration

High School Diploma: 1999

Kelowna Secondary School - Kelowna, BC

References upon Request

REFERENCES

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