Programmer Analyst, Sharepoint, Help Desk, SQL

Suzanne L. Higginbotham

**** ********* *****, *********, ** 36054 334-***-**** *******.****@*****.***

OBJECTIVE

Classically trained and accomplished software engineer with 3+ years paid and 20+ years volunteer experience. Looking for a global opportunity to be part of a team to analysis customer needs and develop and deliver software with a high quality user experience.

SECURITY CLEARANCE

Secret

WORK EXPERIENCE

04/2014 – 06/2016 EUCOM J9 Intern

United States European Command Part Time: 20+ hours/week

COLLABORATION PLATFORM: used owner level permissions in SharePoint 2010 to redesign the Interagency Rep site to maintain continuity and correct issues; created site pages for each of the 16 reps; assisted in developing/finding a tracking system for agency activities; evaluated existing G-TSCMIS (Global Theater Security Cooperation Management Information Systems) system used by the Office of the Secretary of Defense to determine if it would benefit EUCOM J9; integral in moving J9 to use G-TSCMIS; also worked on the EUCOM site for Women, Peace and Security

WEB DESIGN: used HTML and JavaScript to update sites for page standardization (color scheme, layout, terminology etc.); tested and analyzed web pages before deployment;

11/2012 - 10/2013 Programmer Analyst, Associate

Alabama Real Estate Commission Full Time: 40 hours/week

PROGRAMMING AND ANALYTICAL: used VB6, SQL, C, C#, GUI, Grid View and Object Oriented Programming to maintain, update, revise and develop current and new systems

COLLABORATION PLATFORM: used owner level permissions in SharePoint 2010 to create and maintain sub-sites and libraries, transfer Exchange calendars, establish permission levels, transfer departmental files and support the setup of SharePoint within the office

WEB DESIGN: used .Net, HTML5, CSS3, ASP, and JavaScript to update current in-house applications; tested and analyzed web pages before deployment by third party; returned reports detailing issues with page standardization (color scheme, layout, terminology etc.)

DATABASE: used Access front-end to SQL database to modify and/or replace existing applications (grid views, forms, GUIs); created SQL statements to pull information for analysis; modified existing database layouts with additional fields

HELP DESK: internal agency support (printer/copier malfunctions, user system access, Outlook, web, Intranet, hardware) and external consumer support (site maneuvering, content download, online license renewal and fee payments)

TEACHING / TRAINING: participated in and led Round Table discussions on utilization of tablets; led SharePoint discussions; wrote SharePoint, Publisher and general How To documents for office use; created design layouts; trained coworkers on Sharepoint, Publisher, and general computer skills

TRAINING AND SKILL DEVELOPMENT: SharePoint Foundations; SharePoint 2010 Developer Core Skills; Advanced Web Site Design with XHTML and CSS 3; HTML5; Windows 8; Emergency Management & Security for the Office (Active Shooter Training); Managing Change in the Office; Crucial Conservations; MBTI Testing and Analysis; Problem Solving and Decision Making with MBTI; Generations in the Work Place; First Aid/CPR

09/1997 - 08/2012 Personal Math/Science Tutor

Spring, TX; Bridgeport, WV; Montgomery, AL Part Time: 10-30 hours/week

TEACHING / TRAINING: worked with advanced placement high school students in Pre-Calculus. Physics, Trigonometry, College Algebra, Algebra, Geometry, and SAT / ACT Math Prep

10/1989-10/1991 Programmer Analyst

Oklahoma City Tax Commission Full Time: 40 hours/week

PROGRAMMING AND ANALYTICAL: planned (met with current users to determine needs, developed flowcharts), developed (coded and debugged), documented (wrote user manuals) and tested new system components for an on-line tax program using COBOL mainframe;

HELP DESK: provided technical support for the new components of online tax program

TEACHING / TRAINING: trained users on new online tax program components; wrote user manuals for new tax program components

SOFTWARE

Microsoft Office Suite 2010 (Word, Excel, Access, PowerPoint, Publisher, Outlook Exchange); Visual Studio 2010; Maxxess Access System; Visio 2010; Photoshop Elements; KeyFile Imaging System; SQL Server 2008; SQL Server 2012; SharePoint; HTML 5

AUDIO/VISUAL

Design: programs, flyers, signs, and publicity releases; photo, music and video presentations;

embroidered award patches; t-shirts; scrapbooking layouts; SharePoint layouts; webpages; HTML

streaming content

Create: photo slideshows and sports videos with music; Smartboard games; PowerPoint presentations;

Webpages

Manipulate: existing fonts and graphics; digital photos - remove unwanted portions, exchange faces

from one photo to another, etc. with Photoshop

Maintain: continuity in layout, color, font, etc. in websites and webapps

EDUCATION

B.S. In Mathematics and Computer Science with a Physics Minor

University of West Georgia 1988

REFERENCES

Col Vanessa J Dornhoefer United States Air Force 856-***-****

Brett Scott Alabama Real Estate Commission, IT Supervisor 334-***-****

Trey Price Montgomery Alabama Public School System 334-***-****

Thomas W Frye Department of Homeland Security 202-***-****

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