Customer Service Project Management
Resume:
Ismaila A Aliyu
Winnipeg. Manitoba. R3M 2K4
***********@*****.***
PROFILE
Young confident and aspiring project manager.
Dedicated to my job, hard Working, and attentive listener, punctual, respectful of values, privacy, confidential issues, reliability and good time manager.
Gentle and friendly person with good sense of humour, team player and leader.
Experienced in working with people from diverse backgrounds and age groups, in empathetic and supportive manner.
EXPERIENCE
Pulford, 1146 Waverley St Team Leader (Support Worker)
January 2015 - PRESENT
Tasked with Communicating with key agencies & service providers in the local community, teaching life skills - road safety, use of public transport, cooking, taking clients on shopping trips. Completing of essential paper work. Ensure the security & safety of the home is maintained at all times. Assisting with money management and for the team ensure the proper coordination and success of the team in meeting company’s and individual goals.
Blue Bombers, 315 Chancellor Matheson Rd Customer Service
July 2013 - August 2015
Executed the duties of customer service, parking/security member and as patrol officer during event days.
St. John Cafe, 95 Dysart Rd Food Services
September 2013 - December 2015
Started as a waiter, took orders, cashier, inventory taking, record keeping and then served as team leader, training and organising activities in the Cafe.
Advantage Sales and Marketing, Winnipeg - Sales Representative
September 2012 - December 2012
Responsible for the implementation of the weekly products to be sampled out, speak and convince customers to buy product, document and report progress and setbacks, draw out methodology to reduce risk and increase profit margins.
Natsana Clearing, Kano Nigeria - Team Coordinator (Coordinator)
January 2009 - November 2009
Performed tasks ranging from planning the project's, scheduling, costing, supervising, implementation and control of the budget.
EDUCATION
Red River College, Winnipeg Project Management Certificate
September 2014 - December 2016
Major courses: Project management fundamentals, Plan and Estimate, Procurement, Quality and Control, Risk Management, Communications, Team management and Case Analysis.
University of Manitoba, Winnipeg Degree Geology and Environmental studies (unfinished)
January 2011 - May 2014
Major courses: Marketing, Environmental Law, Geophysics, Technical Communication, Green Building, Project management, Computer science, Applied Geophysics, Environmental history.
International College of Manitoba, Winnipeg - Science Certificate
January 2010 - December 2010
Major courses: Global politics, structural chemistry, Marketing, computer usage, Algebra, Biology, Human geography, biology and environmental science
OTHER EDUCATION
Safe Work Manitoba, Winnipeg - Certificates
January 2016 - October 2016
Certificates:
Workplace Hazardous Materials Information System
SAFE Committee Basics
Hazard Identification and Risk Control
Harassment and Violence Prevention
VOLUNTEER
Campaign against Hiv/Aids Kano, Nigeria
October 2008 - December 2009
Travelled through different local governments to educate people on prevention methods, understanding symptoms and where to seek help
Recycle Center University of Manitoba - Winnipeg, Canada
September 2013 - December 2013
Duties: Collecting recycling bins around the campus, recording collected data into the system
SKILLS
Excellent Communicator
Team Leader/Player
Planning and organizing
Problem solving
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