Customer Service Manager

DERRINEKA D. HOLMES

**** ****** **** ***** ******: (803) 524 - 0033

Rock Hill, South Carolina 29732 Email: **.***.*********@*****.***

SUMMARY

A meticulous individual, who will utilize her customer care protocols, innovative analytical skillset, and management expertise to strategically solve complex problems and to evaluate processes in an effort to maximize company deliverables and to safeguard the company’s assets

AREAS OF SPECIALITY

Quality Assurance

Financial Services

EDUCATION

High School Diploma 1988

Lancaster Senior High School

PROFESSIONAL EXPERIENCE

Hotel High Bay Operator June 2015 – July 2015

Ross Distribution Fort Mill, South Carolina

Enforced and adhered to safety protocols to maximize productivity outcomes by ensuring that the operational status of the equipment did not interfere with other operational equipment and/or the completion of individual tasks

Developed a systematic approach to increase workplace efficiency by streamlining order and/or fill requests

Customer Service Representative March 2015 – April 2015

Distribution Direct Rock Hill, South Carolina

Praised for utilizing my highly, energetic interpersonal skills to meet the needs of the customer through the creation of an authentic culture of care

Prepared invoices for billing purposes and audited currently due and/or past due accounts to ensure the accuracy of internal and external documentation

Seasonal, Class B Special Needs Driver April 2012 – March 2015

Rock Hill School District Three Rock Hill, South Carolina

Successfully enforced district transportation policies to guarantee the safe arrival of students to and from their designated transportation sites within a timely manner

Effectively performed daily inspections and/or maintenance to ensure the longevity of the vehicle and to identify any vehicular issues in an effort to minimize transportation delays and to increase efficiency overall

Assistant Manager November 2002 – October 2003

Southern Finance, Incorporated Rock Hill, South Carolina

Collaborated with the Store Manager in conjunction with the management team to assess the daily operations of the company in an effort to maintain compliance standards and to safeguard the company’s fiscal integrity

Trained employees in the areas of customer service, sales, and promotions by developing a training system to help personnel achieve their monthly goals and to increase customer satisfaction outcomes

Assistant Manager February 2002 – November 2002

Pay Day USA Rock Hill, South Carolina

Effectively communicated with store personnel about promotions, sales, and operational changes in an effort to boost company morale and to increase workplace efficacy

Identified, analyzed, and evaluated customer accounts to identify gaps and/or trends in payment history in an effort to collect a debt

Receptionist August 1997 - February 2001

Rhodes Printing East Rock Hill, South Carolina

Praised for utilizing my skillset to advance from the position of a manual labor to becoming the first receptionist within the company

Successfully managed the day to day clerical operations of the company through report development, invoice correspondence, business communication, and pay roll management

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